Raharjo, T. H., K. B. Mulyono, I. Ismiyati, and A. Jaenudin. “HEISQUAL – ACSI – IPA – PGCV: Synthesis of Higher Education Service Satisfaction Measurements”. Asian Management and Business Review, vol. 3, no. 2, Aug. 2023, pp. 121-37, doi:10.20885/AMBR.vol3.iss2.art2.