Study of Twitter’s Functional Framework during Natural Disaster in Indonesia

Abstract

Understanding how social media functions during a disaster is one of the important tasks for disaster mitigation. This study is focusing “What are Twitter functions during a natural disaster in Indonesia?”. The research uses the qualitative method with an online observation from Twitter between August to December 2018. Disaster communication research is important because it could help governance and NGO to have a better understanding of Twitter’s functional framework before making an impactful policy. The findings showed that there are several Twitter functions during the three most current disaster in 2018, namely, showing organizational and individual support, organizing donations, coordinating for rescue efforts, sharing and combating false news, displaying amateur analysis, also gathering additional information. Additional research is needed to build a complete Twitter’s framework during natural disaster in Indonesia.

Keywords:  Disaster Communication, Twitter Functional Framework, Disaster Risk Reduction.