Main Article Content
Abstract
This study aims to analyze the influence of Tax Literacy on Tax Compliance through Trust in Tax Authorities and examine the moderating role of Kalosara-based Tax Culture in MSMEs. The research method uses a quantitative approach with a survey design of 300 MSMEs selected using purposive sampling. Data were analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS) to test direct, indirect, and moderating relationships between variables. The results of the study indicate that tax literacy has no direct effect on tax compliance, but significantly influences trust in tax authorities, which in turn positively influences tax compliance. Trust is proven to fully mediate this relationship, while Kalosara-based tax culture does not act as a moderating variable. These findings suggest that tax compliance is more determined by institutional factors than cognitive and cultural factors. The implication is that increasing compliance needs to be focused on strengthening trust in the tax authorities. The novelty of this research lies in the integration of Social Capital Theory in the context of Kalosara culture in the MSME tax compliance model.
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References
- Alamien, S. F., Mulyono, S., Astuti, R., & Suswati, E. (2023). The effects of tax education and tax supervision during the COVID-19 pandemic on tax revenue through tax compliance. International Journal of Economic Development Research, 4(3), 925–943.
- Appiah, T., Domeher, D., & Agana, J. A. (2024). Tax knowledge, trust in government, and voluntary tax compliance: Insights from an emerging economy. SAGE Open, June, 1–13. https://doi.org/10.1177/21582440241234757
- Ariana, Y., Widjaja, W., Michael, M., Pradita, U., Retail, M., & Pradita, U. (2024). Enhancing tax compliance in MSME tax reporting: The role of tax awareness, trust and socialization. E-Journal of Accounting, 2279–2298. https://doi.org/10.24843/EJA.2024.v34.i09.p14
- Bourdieu, P. (1986). The forms of capital. In J. Richardson (Ed.), Handbook of theory and research for the sociology of education. Greenwood Press.
- Cahyonowati, N., Ratmono, D., & Juliarto, A. (2023). The role of social norms and trust in authority in tax compliance dilemmas. Cogent Business and Management, 10(1), 1–11. https://doi.org/10.1080/23311975.2023.2174084
- Coleman, J. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95–S120. https://doi.org/10.1086/228943
- Damayanti, T. W., Matasik, A. L., & Supramono. (2021). Market competition, fairness and tax compliance: The formal sector perspective. Journal of International Studies, 14(1), 24–40. https://doi.org/10.14254/2071-8330.2021/14-1/2
- Fajriana, N., Irianto, G., & Andayani, W. (2023). The role of tax fairness and taxpayer trust in building voluntary compliance in MSME. International Journal of Business and Society, 24(1), 478–487. https://doi.org/10.33736/ijbs.5629.2023
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- Hair, J.F., Howard, M.C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. https://doi.org/10.1016/j.jbusres.2019.11.069
- Handoko, Y., Toni, N., & Simorangkir, E. N. (2020). The effect of tax knowledge and tax sanctions on taxpayer compliance at the Tax Office (KPP) Pratama, East Medan through tax awareness as an intervening variable. International Journal of Research and Reviews, 7(9), 57. https://www.ijrrjournal.com/IJRR_Vol.7_Issue.9_Sep2020/IJRR0041.pdf
- Hauptman, L., Žmuk, B., & Pavic, I. (2024). Tax compliance in Slovenia: An empirical assessment of tax knowledge and fairness perception. Journal of Risk and Financial Management. https://doi.org/https://doi.org/10.3390/jrfm17030089
- Hayat, N., Salameh, A.A., Mamun, A. Al, Ali, M.H., Khan, Z., & Makhbul, M. (2022). Tax compliance behavior among Malaysian taxpayers: A dual-stage PLS-SEM and ANN analysis. SAGE Open, 1-14, https://doi.org/10.1177/21582440221127190
- Hikmah, H., Adi, P. H., Woro, T., & History, A. (2021). The nexus between attitude, social norms, intention to comply, financial performance, mental accounting and tax compliance behavior. Asian Economic and Financial Review, 11(12), 938–949. https://doi.org/10.18488/journal.aefr.2021.1112.938.949
- Hlastec, A., Mumel, D., & Hauptman, L. (2023). Is there a relationship between self-enhancement, conservation and personal tax culture? Sustainability (Switzerland), 15(7). https://doi.org/10.3390/su15075797
- Joel, I.C., Wisdom, E., & Bolouimbelemoere, K.P. (2023). Influence of tax morality and tax culture on tax compliance. International Journal of Accounting, Management, Economics and Social Sciences. IJAMESC, 1(5), 500–509. https://doi.org/10.61990/ijamesc.v1i5.92
- Kasim, S. S., Sarmadan, S., Supiyah, R., & Damsid, D. (2022). Kalo Sara-based development planning model and its influence on community participation in village development. ETNOREFLIKA: Journal of Social and Cultural Studies, 11(1), 106–119. https://doi.org/10.33772/etnoreflika.v11i1.1476
- Kuandykov, N., Abil, Y., Utepov, A., Nurkey, A., & Abenova, A. (2021). Investigating the relationship between tax culture and tax communication in Kazakhstan. Problems and Perspectives in Management, 19(3), 197–210. https://doi.org/10.21511/ppm.19(3).2021.17
- Mohammed, H., & Tangl, A. (2024). Taxation perspectives: Analyzing the factors behind viewing taxes as punishment — A comprehensive study of taxes as service or strain. Journal of Risk and Financial Management. https://doi.org/10.3390/jrfm17010005
- Muttaqin, I. (2022). The influence of tax knowledge and information systems to taxpayer compliance in the city of Tegal. European Journal of Business and Management Research, 7(4), 251–255. https://doi.org/10.24018/ejbmr.2022.7.4.1546
- Nguyen, T.H. (2022). The impact of non-economic factors on voluntary tax compliance behavior: A case study of small and medium enterprises in Vietnam. Economies, 10(179). https://doi.org/10.3390/economies10080179
- Ningsih, T. W. (2024). The influence of tax literacy on tax compliance with tax sanctions as a moderating variable. R eslaj: Religion Education Social Laa Roiba Journal, 6 (6), 2266–2282. https://doi.org/10.47476/reslaj.v6i6.3406
- Nurhapsari, R., Rohmania, A. S., Sholihah, E., Tinggi, S., Ekonomi, I., Ekonomi, S., Tinggi, S., Ekonomi, I., & Ekonomi, S. (2024). Tax compliance transformation: The role of e-tax system and money ethics through taxpayer behavioral intentions. E-Jurnal Akuntansi, 34 No. 12, 3157–3176.
- Putnam, R. (1993). Making democracy work: Civic traditions in modern Italy. Princeton University Press.
- Putri, D., & Murdiawati, D. (2025). The effect of tax knowledge and tax digitalization on compliance of SME taxpayers: The moderating role of tax socialization. Golden Ratio of Financial Management, 5, 219–227. https://doi.org/10.52970/grfm.v5i1.1093
- Stetsenko, T., & Nishcheretov, O. (2021). Tax culture and tax morale: Impact on tax compliance in Ukraine. Social Economics, 2(61), 83–91. https://doi.org/10.26565/2524-2547-2021-61-08
- Supriyati, Hapsari, I., & Nahumury, J. (2024). The influence of trust in the government, perceived fairness, and tax morality on taxpayer compliance: Implications for budget formation. Public and Municipal Finance, 13(2). https://doi.org/10.21511/pmf.13(2).2024.11
- Twum, K. K., Amaniampong, M. K., Assabil, E. N., Adombire, M. A., Edition, D., & Akuetteh, D. C. (2020). Tax knowledge and tax compliance of small and medium enterprises in Ghana. Southeast Asia. Journal of Contemporary Business, Economics and Law, 21(5), 222–231.
References
Alamien, S. F., Mulyono, S., Astuti, R., & Suswati, E. (2023). The effects of tax education and tax supervision during the COVID-19 pandemic on tax revenue through tax compliance. International Journal of Economic Development Research, 4(3), 925–943.
Appiah, T., Domeher, D., & Agana, J. A. (2024). Tax knowledge, trust in government, and voluntary tax compliance: Insights from an emerging economy. SAGE Open, June, 1–13. https://doi.org/10.1177/21582440241234757
Ariana, Y., Widjaja, W., Michael, M., Pradita, U., Retail, M., & Pradita, U. (2024). Enhancing tax compliance in MSME tax reporting: The role of tax awareness, trust and socialization. E-Journal of Accounting, 2279–2298. https://doi.org/10.24843/EJA.2024.v34.i09.p14
Bourdieu, P. (1986). The forms of capital. In J. Richardson (Ed.), Handbook of theory and research for the sociology of education. Greenwood Press.
Cahyonowati, N., Ratmono, D., & Juliarto, A. (2023). The role of social norms and trust in authority in tax compliance dilemmas. Cogent Business and Management, 10(1), 1–11. https://doi.org/10.1080/23311975.2023.2174084
Coleman, J. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95–S120. https://doi.org/10.1086/228943
Damayanti, T. W., Matasik, A. L., & Supramono. (2021). Market competition, fairness and tax compliance: The formal sector perspective. Journal of International Studies, 14(1), 24–40. https://doi.org/10.14254/2071-8330.2021/14-1/2
Fajriana, N., Irianto, G., & Andayani, W. (2023). The role of tax fairness and taxpayer trust in building voluntary compliance in MSME. International Journal of Business and Society, 24(1), 478–487. https://doi.org/10.33736/ijbs.5629.2023
Gerger, G. Ç., Bakar Türegün, F., & Gerçek, A. (2019). The importance of tax literacy in tax compliance, suggestions to be developed in the case of country applications. 34. International Public Finance Conference, 209–215. https://doi.org/10.26650/pb/ss10.2019.001.032
Hair, J.F., Howard, M.C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. https://doi.org/10.1016/j.jbusres.2019.11.069
Handoko, Y., Toni, N., & Simorangkir, E. N. (2020). The effect of tax knowledge and tax sanctions on taxpayer compliance at the Tax Office (KPP) Pratama, East Medan through tax awareness as an intervening variable. International Journal of Research and Reviews, 7(9), 57. https://www.ijrrjournal.com/IJRR_Vol.7_Issue.9_Sep2020/IJRR0041.pdf
Hauptman, L., Žmuk, B., & Pavic, I. (2024). Tax compliance in Slovenia: An empirical assessment of tax knowledge and fairness perception. Journal of Risk and Financial Management. https://doi.org/https://doi.org/10.3390/jrfm17030089
Hayat, N., Salameh, A.A., Mamun, A. Al, Ali, M.H., Khan, Z., & Makhbul, M. (2022). Tax compliance behavior among Malaysian taxpayers: A dual-stage PLS-SEM and ANN analysis. SAGE Open, 1-14, https://doi.org/10.1177/21582440221127190
Hikmah, H., Adi, P. H., Woro, T., & History, A. (2021). The nexus between attitude, social norms, intention to comply, financial performance, mental accounting and tax compliance behavior. Asian Economic and Financial Review, 11(12), 938–949. https://doi.org/10.18488/journal.aefr.2021.1112.938.949
Hlastec, A., Mumel, D., & Hauptman, L. (2023). Is there a relationship between self-enhancement, conservation and personal tax culture? Sustainability (Switzerland), 15(7). https://doi.org/10.3390/su15075797
Joel, I.C., Wisdom, E., & Bolouimbelemoere, K.P. (2023). Influence of tax morality and tax culture on tax compliance. International Journal of Accounting, Management, Economics and Social Sciences. IJAMESC, 1(5), 500–509. https://doi.org/10.61990/ijamesc.v1i5.92
Kasim, S. S., Sarmadan, S., Supiyah, R., & Damsid, D. (2022). Kalo Sara-based development planning model and its influence on community participation in village development. ETNOREFLIKA: Journal of Social and Cultural Studies, 11(1), 106–119. https://doi.org/10.33772/etnoreflika.v11i1.1476
Kuandykov, N., Abil, Y., Utepov, A., Nurkey, A., & Abenova, A. (2021). Investigating the relationship between tax culture and tax communication in Kazakhstan. Problems and Perspectives in Management, 19(3), 197–210. https://doi.org/10.21511/ppm.19(3).2021.17
Mohammed, H., & Tangl, A. (2024). Taxation perspectives: Analyzing the factors behind viewing taxes as punishment — A comprehensive study of taxes as service or strain. Journal of Risk and Financial Management. https://doi.org/10.3390/jrfm17010005
Muttaqin, I. (2022). The influence of tax knowledge and information systems to taxpayer compliance in the city of Tegal. European Journal of Business and Management Research, 7(4), 251–255. https://doi.org/10.24018/ejbmr.2022.7.4.1546
Nguyen, T.H. (2022). The impact of non-economic factors on voluntary tax compliance behavior: A case study of small and medium enterprises in Vietnam. Economies, 10(179). https://doi.org/10.3390/economies10080179
Ningsih, T. W. (2024). The influence of tax literacy on tax compliance with tax sanctions as a moderating variable. R eslaj: Religion Education Social Laa Roiba Journal, 6 (6), 2266–2282. https://doi.org/10.47476/reslaj.v6i6.3406
Nurhapsari, R., Rohmania, A. S., Sholihah, E., Tinggi, S., Ekonomi, I., Ekonomi, S., Tinggi, S., Ekonomi, I., & Ekonomi, S. (2024). Tax compliance transformation: The role of e-tax system and money ethics through taxpayer behavioral intentions. E-Jurnal Akuntansi, 34 No. 12, 3157–3176.
Putnam, R. (1993). Making democracy work: Civic traditions in modern Italy. Princeton University Press.
Putri, D., & Murdiawati, D. (2025). The effect of tax knowledge and tax digitalization on compliance of SME taxpayers: The moderating role of tax socialization. Golden Ratio of Financial Management, 5, 219–227. https://doi.org/10.52970/grfm.v5i1.1093
Stetsenko, T., & Nishcheretov, O. (2021). Tax culture and tax morale: Impact on tax compliance in Ukraine. Social Economics, 2(61), 83–91. https://doi.org/10.26565/2524-2547-2021-61-08
Supriyati, Hapsari, I., & Nahumury, J. (2024). The influence of trust in the government, perceived fairness, and tax morality on taxpayer compliance: Implications for budget formation. Public and Municipal Finance, 13(2). https://doi.org/10.21511/pmf.13(2).2024.11
Twum, K. K., Amaniampong, M. K., Assabil, E. N., Adombire, M. A., Edition, D., & Akuetteh, D. C. (2020). Tax knowledge and tax compliance of small and medium enterprises in Ghana. Southeast Asia. Journal of Contemporary Business, Economics and Law, 21(5), 222–231.