Main Article Content
Abstract
As technology develops, many companies seek to innovate and implement technology, one of them is ERP to support their business processes. One of these companies is PT Sumber Alfaria Trijaya, Jember, Indonesia. Many factors were affected the quality of ERP implementation. One of them is known as the Critical Success Factor (CFS). This study aimed to describe implementation of ERP application and the Critical Success Factors during ERP deployment at PT Sumber Alfaria Trijaya (SAT), Indonesia. This study used qualitative method for gaining data and research analysis. Interviewed are done with the key users. The results of analysis showed that five critical factors that supported and influenced the ERP implementation in the company, namely; Management Commitment and Support, User Involvement, Communication, Hardware and Equipment, and Education and Training. Those five factors have significant impact on the successful of ERP implementation at retail franchise company in Indonesia. In conclusion, the implementation of TAF application improved the quality of accounting information system information for the company.
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References
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- Saunders, M. N. K., Philip, L., & Adrian, T. (2019). Research methods for business students (8th ed.). Pearson Education Limited.
- Shaul, L., & Tauber, D. (2013). Critical success factors in enterprise resource planning systems: Review of the last decade. ACM Computing Surveys, 45(4). https://doi.org/10.1145/2501654.2501669
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References
Alfamart. (2022). Alfamart. Alfamart. Retrieved from https://alfamart.co.id/tentang-perusahaan/sejarah
Annissa, M. (2022). Indomaret, Ritel dengan Jumlah Gerai Terbanyak di Indonesia | Databoks. Retrieved from https://databoks.katadata.co.id/datapublish/2021/11/22/indomaret-ritel-dengan-jumlah-gerai-terbanyak-di-indonesia
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101.
Bandyopadhyay, K., & Barnes, C. (2012). An analysis of factors affecting user acceptance of ERP systems in the United States. International Journal of Human Capital and Information Technology Professionals, 3(1), 1–14. https://doi.org/10.4018/jhcitp.2012010101
Beheshti, H. M., Blaylock, B. K., Henderson, D. A., & Lollar, J. G. (2014). Selection and critical success factors in successful ERP implementation. Competitiveness Review, 24(4), 357–375. https://doi.org/10.1108/CR-10-2013-0082
Bradley, J. (2008). Management based critical success factors in the implementation of enterprise resource planning systems. International Journal of Accounting Information Systems, 9(3), 175–200. https://doi.org/10.1016/j.accinf.2008.04.001
Capaldo, G., & Rippa, P. (2009). A plannedoriented approach for EPR implementation strategy selection. Journal of Enterprise Information Management, 22(6), 642–659. https://doi.org/10.1108/17410390910999567
Chileshe, N., & Kikwasi, G. (2014). Critical success factors for implementation of risk assessment and management practices within the Tanzanian construction industry. Engineering, Construction and Architectural Management, 21(3), 291-319. https://doi.org/10.1108/ECAM-01-2013-0001
Esteves, J. P. (2000). Towards the unification of critical success factor for ERP implementations. 10th Annual BIT Conference, Manchester, UK, 44.
Fereday, J., & Muir-Cochrane, E. (2006). Demonstrating rigor using thematic analysis: A hybrid approach of inductive and deductive coding and theme development. International Journal of Qualitative Methods, 5(1), 80–92.
Gorantiwar, V. S., & Shrivastava, R. L. (2014). Identification of critical success factors for quality-productivity management approach in different industries. International Journal of Productivity and Quality Management, 14(1).
Hailu, S. (2021). School of graduate studies department of project management assessment of the benefits and challenges of enterprise resource planning (ERP) implementation in Ethio Telecom Addis Ababa, Ethiopia.
Huang, S. Y., Chiu, A. A., Chao, P. C., & Arniati, A. (2019). Critical success factors in implementing enterprise resource planning systems for sustainable corporations. Sustainability (Switzerland), 11(23). https://doi.org/10.3390/su11236785
Kiran, T. S., & Reddy, A. V. (2019). Critical success factors of ERP implementation in SMEs. Journal of Project Management, 267–280. https://doi.org/10.5267/j.jpm.2019.6.001
Markus, M. L., & Tanis, C. (2018). The Enterprise System Experience-From Adoption to Success.
Motwani, J., Subramanian, R., & Gopalakrishna, P. (2005). Critical factors for successful ERP implementation: Exploratory findings from four case studies. Computers in Industry, 56(6), 529–544. https://doi.org/10.1016/j.compind.2005.02.005
Müller, R., & Jugdev, K. (2012). Critical success factors in projects: Pinto, Slevin, and Prescott – the elucidation of project success. International Journal of Managing Projects in Business, 5(4), 757–775. https://doi.org/10.1108/17538371211269040
Nwankpa, J. K. (2015). ERP system usage and benefit: A model of antecedents and outcomes. Computers in Human Behavior, 45, 335–344. https://doi.org/10.1016/j.chb.2014.12.019
Okungbowa, A. (2015). SAP ERP financial accounting and controlling: configuration and use management. Springer Science and Business Media.
Osei-Kyei, R., & Chan, A. P. C. (2015). Review of studies on the critical success factors for public-private partnership (PPP) projects from 1990 to 2013. International Journal of Project Management, 33(6), 1335–1346. https://doi.org/10.1016/j.ijproman.2015.02.008
Pearlson, K. E., & Saunders, C. S. (2016). Managing and Using Information Systems A Strategic Approach (Keri E. Pearlson Carol S. Saunders) (z-lib.org) (6th ed.). Wiley.
Planning, M., Shank, M. E., Boynton, A. C., & Zmud, R. W. (1985). Critical Success Factors in MIS Planning Critical Success Factors in MIS Planning Critical Success Factors in MIS Planning. MIS Quarterly, 9(2).
Ross, J. W., & Vitale, M. R. (2000). The ERP revolution: Surviving vs. Thriving. Information Systems Frontiers, 2(2).
Sarker, S., & Lee, A. S. (2012). Using a case study to test the role of three key social enablers in ERP implementation.
Saunders, M. N. K., Philip, L., & Adrian, T. (2019). Research methods for business students (8th ed.). Pearson Education Limited.
Shaul, L., & Tauber, D. (2013). Critical success factors in enterprise resource planning systems: Review of the last decade. ACM Computing Surveys, 45(4). https://doi.org/10.1145/2501654.2501669
Shukla, B., Khatri, S. K., & Kapur, P. K. (2014). 2014 3rd International Conference on Reliability, Infocom Technologies and Optimization (ICRITO): (Trends and Future Directions): proceedings: October 8-10, 2014.
Somers, T. M., & Nelson, K. G. (2004). A taxonomy of players and activities across the ERP project life cycle. Information and Management, 41(3), 257–278. https://doi.org/10.1016/S0378-7206(03)00023-5
Soraya, N. (2021). Setahun Corona di RI, Ini 3 Dampaknya ke Ekonomi. https://finance.detik.com/berita-ekonomi-bisnis/d-5479673/setahun-corona-di-ri-ini-3-dampaknya-ke-ekonomi
Umble, E. J., Haft, R. R., & Michael Umble, M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. www.elsevier.com/locate/dsw
Vargas, M. A., & Comuzzi, M. (2020a). A multi-dimensional model of Enterprise Resource Planning critical success factors. Enterprise Information Systems, 14(1), 38–57. https://doi.org/10.1080/17517575.2019.1678072
Yadav, N., Shankar, R., & Singh, S. P. (2021). Hierarchy of critical success factors (CSF) for lean six sigma (LSS) in quality 4.0. International Journal of Global Business and Competitiveness, 16(1), 1–14. https://doi.org/10.1007/s42943-020-00018-0