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26%
SIMILARITY INDEX
18%
INTERNET SOURCES
23%
PUBLICATIONS
6%
STUDENT PAPERS
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Factors influencing customer satisfaction and loyalty in Sharia- compliant hotels in Yogyakarta, Indonesia
ORIGINALITY REPORT
PRIMARY SOURCES
advancesinresearch.id
Internet Source
journal.uii.ac.id
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Çapar, Fatih. "Ceza Muhakemesinde Fiilde ve
Hukuki Nitelikte Değişiklik", Anadolu
University (Turkey), 2024
Publication
Tega, Odele Peter. "Factors Influencing
Customer Satisfaction and Loyalty in the
Nigerian Telecommunications Industry",
University of Johannesburg (South Africa),
2023
Publication
gtg.webhost.uoradea.ro
Internet Source
www.researchgate.net
Internet Source
, Hamid Ullah. "An Analysis of Service Quality
and Customer Satisfaction in the Banking
Sector: A Focus on Quetta, Balochistan",
PsyArXiv, 2024
Publication
stmlportal.net
Internet Source
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repository.uin-malang.ac.id
Internet Source
link.springer.com
Internet Source
Mntande, Kebone Agnes. "Deconstructing
Customer Loyalty in the Mobile Prepaid
Market", University of Johannesburg (South
Africa), 2023
Publication
Submitted to Universitas Diponegoro
Student Paper
www.saibw.co.za
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ejournal.unitomo.ac.id
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Submitted to Trident University International
Student Paper
www.tdx.cat
Internet Source
Sirimonbhorn Thipsingh, Wutthiya
Aekthanate Srisathan, Sasichakorn
Wongsaichia, Chavis Ketkaew et al. "Social
and sustainable determinants of the tourist
satisfaction and temporal revisit intention: A
case of Yogyakarta, Indonesia", Cogent Social
Sciences, 2022
Publication
vital.seals.ac.za:8080
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"Achieving Sustainable Business Through AI,
Technology Education and Computer
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Science", Springer Science and Business
Media LLC, 2024
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Submitted to University of Ulster
Student Paper
www.ncbi.nlm.nih.gov
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Crews, Lyle E., Jr.. "Resource Management
Strategies for Small to Medium Enterprises
Used to Achieve Sustainable Success.", Grand
Canyon University, 2024
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Muhammed Samil Yesilyurt, Huseyin Ayhan
Yavasoglu. "An All-Vanadium Redox Flow
Battery: A Comprehensive Equivalent Circuit
Model", Energies, 2023
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www.grafiati.com
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ejurnal.seminar-id.com
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Submitted to Universidad de La Laguna
Student Paper
www.ajaronline.com
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Zsófia Bognár, Enikő Kubinyi. "The
Brachycephalic Paradox: the relationship
between attitudes, demography, personality,
health awareness, and dog-human eye
contact", Applied Animal Behaviour Science,
2023
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De Bruin, Leigh. "Internal Marketing and the
Delivery of Service Quality and Customer
Satisfaction in the Oman Banking Industry",
University of Johannesburg (South Africa),
2021
Publication
Iwegbu, Peter. "Strategies for Leveraging
Financial Technology to Improve Retail
Banking Services in Nigeria", Walden
University, 2023
Publication
Submitted to University of Derby
Student Paper
www.apacchrie.org
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www.diva-portal.org
Internet Source
Vinita Kaura, Ch. S. Durga Prasad, Sourabh
Sharma. "Service quality, service convenience,
price and fairness, customer loyalty, and the
mediating role of customer satisfaction",
International Journal of Bank Marketing, 2015
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etd.uum.edu.my
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Ha, J.. "Perceived values, satisfaction, and
behavioral intentions: The role of familiarity in
Korean restaurants", International Journal of
Hospitality Management, 200903
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Mbeya, Steven. "Deconstructing e-Loyalty in
an Online Grocery Shopping Environment.",
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University of Johannesburg (South Africa),
2024
Publication
Selim Ahmed, Ahmed Al Asheq, Ezaz Ahmed,
Ujjal Yaman Chowdhury, Tahir Sufi, Md.
Golam Mostofa. "The intricate relationships of
consumers’ loyalty and their perceptions of
service quality, price and satisfaction in
restaurant service", The TQM Journal, 2022
Publication
Submitted to Udayana University
Student Paper
journal.unj.ac.id
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versita.com
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Chenyang Yu, Lena Jingen Liang, Hs Chris
Choi. "Examining Customer Value Cocreation
Behavior in Boutique Hotels: Hospitableness,
Perceived Value, Satisfaction, and Citizenship
Behavior", Tourism Analysis, 2024
Publication
Sasiprapha Asawawibul, Khahan Na-Nan,
Kaptun Pinkajay, Nutt Jaturat, Yotsaphat
Kittichotsatsawat, Bowei Hu. "The influence of
cost on customer satisfaction in e-commerce
logistics: Mediating roles of service quality,
technology usage, transportation time, and
production condition", Journal of Open
Innovation: Technology, Market, and
Complexity, 2025
Publication
Page 6 of 24
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"Navigating the Technological Tide: The
Evolution and Challenges of Business Model
Innovation", Springer Science and Business
Media LLC, 2024
Publication
Félix, Lara Alexandra Soares. "Beyond
Rewards: Assessing the Competitive Edge of
Customer Tier Programs Introduction in the
Beauty Industry: Sephora's Customer Tier
Program Case.", Universidade NOVA de
Lisboa (Portugal)
Publication
researchspace.ukzn.ac.za
Internet Source
v3.publishing-widyagama.ac.id
Internet Source
Mohammad Al-Afeef, Hana Jaradat, Raed
Walid Al-Smadi, Mohannad Al Shbail.
"Nurturing trust in Islamic banking within the
metaverse for market success", Journal of
Islamic Marketing, 2024
Publication
Submitted to University Der Es Salaam
Student Paper
Submitted to University of Gloucestershire
Student Paper
sloap.org
Internet Source
"Opportunities and Risks in AI for Business
Development", Springer Science and Business
Media LLC, 2024
Publication
Page 7 of 24
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Muhammad Ali, Chin-Hong Puah, Norazirah
Ayob, Syed Ali Raza. "Factors influencing
tourist’s satisfaction, loyalty and word of
mouth in selection of local foods in Pakistan",
British Food Journal, 2019
Publication
Paraskevi Dekoulou, Kyriakos Riskos, Yianna
Orphanidou. "Chapter 3 The Impact of CSR
Initiatives on Non-profit Cultural
Organizations’ Relationships with the Public",
Springer Science and Business Media LLC,
2024
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www.assumptionjournal.au.edu
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www.onlineacademicpress.com
Internet Source
www.pertanika.upm.edu.my
Internet Source
Bell, T.. "An Exploration of Compassion
Focused Therapy Chair-Work for Clients with
Depression, Self-Criticism, and Shame", Vaal
University of Technology (South Africa), 2024
Publication
Jean Paolo Gomez Lacap, Jenny Lapuag
Esguerra, Denzelle Kayla Sabado, Shiela Mary
Manalo et al. "chapter 6 A Path Model on the
Influence of University Cafeteria Dining
Experience and Consumer ROI on Customer
Satisfaction and Behavioral Intentions", IGI
Global, 2024
Publication
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Shengyu Gu. "The effect of overall service
quality on customer satisfaction: The
moderating role of travel experience",
Turyzm/Tourism, 2023
Publication
Tarek Rana, Md Jahidur Rahman, Peter
Öhman. "Environmental, Social and
Governance Accounting and Auditing -
Perspectives from China", Routledge, 2025
Publication
Teuku Muda Nanta, Noermijati Noermijati,
Fatchur Rohman, Ananda Sabil Hussein. "The
Effect of Digital Touchpoint Usage Experience
on Customer Loyalty Mediated by Digital
Engagement and Customer Satisfaction",
Businesses, 2025
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Thi Thuy An Ngo, Chi Hai Vo, Ngoc Lien Tran,
Khanh Vy Nguyen, Thanh Dat Tran, Yen Nhi
Trinh. "Factors influencing Generation Z’s
intention to purchase sustainable clothing
products in Vietnam", PLOS ONE, 2024
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cdn.istanbul.edu.tr
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ejournal.undiksha.ac.id
Internet Source
jisem-journal.com
Internet Source
jistour.org
Internet Source
sajhrm.co.za
Internet Source
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unsworks.unsw.edu.au
Internet Source
Hurriyati Ratih, Tjahjono Benny,
GafarAbdullah Ade, Sulastri, Lisnawati.
"Advances in Business, Management and
Entrepreneurship", CRC Press, 2020
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gemawiralodra.unwir.ac.id
Internet Source
ijisrt.com
Internet Source
journal.ppipbr.com
Internet Source
pdfcoffee.com
Internet Source
worldwidescience.org
Internet Source
www.ijsrp.org
Internet Source
Michael Mba Allan, Clemence Alomenu, Peter
Anabila. "Service quality and customer loyalty
in Ghana’s auto detailing service industry",
International Journal of Quality & Reliability
Management, 2024
Publication
Arupa Najnin Hania, Amima Najnin Maria.
"The Effect of Service Quality on Customer
Loyalty at the Bank’s Branch Level: A Case of
The City Bank Limited", Malaysian Journal of
Business, Economics and Management, 2023
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Page 10 of 24
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Yong-Dong Shi, Hui-Xin Feng, Jiong Liu, Yun- Long Ma, Qi-Xiao. "Mobile online game
experience and community interaction:
Mechanisms affecting user satisfaction", Acta
Psychologica, 2024
Publication
Submitted to Asia Pacific University College of
Technology and Innovation (UCTI)
Student Paper
Submitted to Glasgow Caledonian University
Student Paper
Nel, Sean Peter Jacques. "Customer
Experience, Satisfaction and Loyalty in the
Omni-Channel Retailing Journey.", University
of Johannesburg (South Africa), 2024
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Submitted to Singapore Institute of
Technology
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journal-innovations.com
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journal.formosapublisher.org
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www.isarder.org
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A.H.G. Kusumah, C.U. Abdullah, D. Turgarini,
M. Ruhimat, O. Ridwanudin, Y. Yuniawati.
"Promoting Creative Tourism: Current Issues
in Tourism Research", CRC Press, 2021
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Page 11 of 24
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Abdullah Zailani, Budiyanto -, Djawoto -. "The
Influence Of Relationship Bonds, Trust And
Service Quality On Customer Loyalty Through
Commitment Variables At Rural Credit Banks
In Central Jawa", Journal of Advances in
Accounting, Economics, and Management,
2024
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Submitted to Middlesex University
Student Paper
Submitted to Oxford Brookes University
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Sandra Rosa Noviandari, Achmad Fachrodji.
"Determining Key Factors of Customer
Satisfaction and Repurchase Intention for
Azarine Cosmetic on Shopee", Journal of
Applied Business, Taxation and Economics
Research, 2024
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Tanakrit Yordudom, Narinthon Imjai, Berto
Usman, Somnuk Aujirapongpan. "Unveiling
the impact of social skills and financial literacy
on internship performance: Insights from Thai
generation Z hospitality students", Social
Sciences & Humanities Open, 2024
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Submitted to University of Lincoln
Student Paper
Submitted to University of Northampton
Student Paper
Youssra Lazrak, Amina El Idrissi Tissafi, Rachid
Boukharrazi. "Exploring value co-creation
strategies to improve e-reputation in the
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hotel industry: insights from Fez, Morocco",
Innovative Marketing, 2024
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repository.nwu.ac.za
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su-plus.strathmore.edu
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www.growingscience.com
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Abderahman Rejeb, Alireza Abdollahi, Karim
Rejeb, Mohamed M. Mostafa. "Tracing
knowledge evolution flows in scholarly
restaurant research: a main path analysis",
Quality & Quantity, 2022
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Ananda Sabil Hussein. "Revisiting the
importance of casual dining experience
quality: an empirical study", International
Journal of Quality and Service Sciences, 2018
Publication
Bajah, Jeff. "Reverse Supply Chain (RSC) and
Its Effect on Customer Satisfaction: A
Qualitative Semi-Structured Interview Study.",
Capitol Technology University
Publication
Djihane Malki, Mohammed Bellahcene, Hela
Latreche, Mohammed Terbeche, Razane
Chroqui. "How social CRM and customer
satisfaction affect customer loyalty", Spanish
Journal of Marketing - ESIC, 2023
Publication
Heena Kashyap, Madan Lal, Sunny Makhija.
"Consumers’ Usage intention towards Mobile
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Healthcare Applications (MHA): A study of
select cities in India", Ramanujan
International Journal of Business and
Research, 2019
Publication
Hung-Jen Yang, Hsieh-Hua Yang, Jui-Chen Yu.
"Chapter 44 A Study of Verifying Knowledge
Reuse Path Using SEM", Springer Science and
Business Media LLC, 2009
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M. Omar Parvez, Md Sazzad Hossain,
Mohammad Shahidul Islam, Kayode Kolawole
Eluwole. "Customers’ acceptance of AI- powered robot chefs in casual dining
restaurants", Journal of Hospitality and
Tourism Insights, 2024
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Sunita Singh Sengupta, P. Jyothi, Suresh
Kalagnanam, B. Charumathi. "Diversity, Equity
and Inclusion - Creating Value-Based
Sustainable Organizations", Routledge, 2024
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Ady Milman, Asli D.A. Tasci. "Modeling brand
color emotions, perceived brand creativity,
perceived value, and brand loyalty in the
context of theme parks", Consumer Behavior
in Tourism and Hospitality, 2022
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Sofia Sofia, A. Rohendi, Rizki Adriansyah
Rubini. "The Effect Of Price Perception And
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Waiting Time On Revisit Intention Mediated
By Word Of Mouth", JKM (Jurnal Kebidanan
Malahayati), 2024
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lintar.untar.ac.id
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"Consumer Brand Relationships in Tourism",
Springer Science and Business Media LLC,
2024
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Alastair M. Morrison, Dimitrios Buhalis.
"Routledge Handbook of Trends and Issues in
Global Tourism Supply and Demand",
Routledge, 2023
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Lian Seng Tey, Mohamed Attia Sayed
Mahmoud. "Perceived e-service quality and e- store loyalty: The moderated mediating effect
of webpage aesthetics and e-customer
satisfaction", International Journal of
ADVANCED AND APPLIED SCIENCES, 2020
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Massimiliano Vesci, Emanuela Conti, Chiara
Rossato, Paola Castellani. "The mediating role
of visitor satisfaction in the relationship
between museum experience and word of
mouth: evidence from Italy", The TQM Journal,
2020
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Md. Siddique E. Azam, Anis Najiha Ahmad,
Haruna Babatunde Jaiyeoba. "Ranking and
rating halal-certified restaurants in Malaysia:
an application of AHP", Journal of Islamic
Marketing, 2024
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Prameswari Purnamadewi Dhisasmito,
Suresh Kumar. "Understanding customer
loyalty in the coffee shop industry (A survey in
Jakarta, Indonesia)", British Food Journal,
2020
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Tzung-Cheng (TC) Huan, Aliana Man Wai
Leong, Tao Ma. "Ecotourism Essentials -
Principles, Challenges, and Practices for a
Sustainable Future", Routledge, 2024
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Wei, Wen. "Operational Variations in State- Owned Hotels and International Branded
Hotels in China: A Qualitative Analysis of
Practitioners' Perspectives and Implications.",
University of South Florida, 2024
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Yudhi Koesworodjati, Annisa
Fathiyyahrohmah. "Brewing happiness: Is it
just about coffee or more?", JEMA: Jurnal
Ilmiah Bidang Akuntansi dan Manajemen,
2023
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ijmmu.com
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ir.cut.ac.za
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mbali.unizulu.ac.za
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Abdul Haseeb Tahir, Muhammad Adnan,
Zobia Saeed. "The impact of brand image on
customer satisfaction and brand loyalty: A
systematic literature review", Heliyon, 2024
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Afrin Anika, Mahia Islam, Farhad Ahmed. "The
Impact of Customer Service Quality on
Customer Satisfaction: A study on
Bangladeshi Banks", Research Square
Platform LLC, 2023
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Ahmed, Mahir Jibril. "Emotional Labor: The
Elusive Aspect of Workplace Exploitation",
Marmara Universitesi (Turkey), 2023
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Al-Reesh, Muhammad Saleh. "The Role of
Customer Inspiration and Relationship
Quality in Engaging the Online Experience:
Insights from Kuwait and Portugal", ISCTE -
Instituto Universitario de Lisboa (Portugal),
2023
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Dede Ibrahim, Munirul Abidin, Indah
Aminatuz Zuhriyah. "Integrating Brand
Religiosity Image, E-Service Quality, and
Muslim Customer Perceived Value: A Study on
Muslim Student Loyalty Mediated by
Satisfaction", Nidhomul Haq : Jurnal
Manajemen Pendidikan Islam, 2024
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Dian Puteri Ramadhani, Indira Rachmawati,
Cahyaningsih, Nidya Dudija et al.
"Acceleration of Digital Innovation &
Technology towards Society 5.0", Routledge,
2022
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Elżbieta Wąsowicz-Zaborek, Daria Jaremen,
Izabela Michalska-Dudek, Adrian Lubowiecki- Vikuk. "Research Directions and Methodology
for Measuring the Quality of Hotel Services:
Bibliometric Analysis", International Journal of
Contemporary Management, 2024
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Guan Hui, Abdullah Al Mamun, Mohammad
Nurul Hassan Reza, Wan Mohd Hirwani Wan
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Hussain. "An Empirical Study on Logistic
Service Quality, Customer Satisfaction, and
Cross-Border Repurchase Intention", Heliyon,
2024
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Michalis Skordoulis, Angelos-Stavros
Stavropoulos, Aristidis Papagrigoriou, Petros
Kalantonis. "The Strategic Impact of Service
Quality and Environmental Sustainability on
Financial Performance: A Case Study of 5-Star
Hotels in Athens", Journal of Risk and
Financial Management, 2024
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Rafikul Islam, Suhaiza Zailani, Selim Ahmed.
"Islamic Operations Management - Theories
and Applications", Routledge, 2024
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Submitted to Robert Kennedy College
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Tsen-Yao Chang, Yu-Cheng Lin. "The Role of
Spatial Layout in Shaping Value Perception
and Customer Loyalty in Theme Hotels",
Buildings, 2024
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"Proceedings of Ninth International Congress
on Information and Communication
Technology", Springer Science and Business
Media LLC, 2024
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Junxian Wu, Jingru Song, Mingfang Zhang, Lin
Li, Qin Shen. "The intermediary effect of work
stress on the relationship between off-duty
professional growth and reflective ability
among mid- and senior-level clinical nurses.",
Springer Science and Business Media LLC,
2024
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Mogale, Jabulile. "Loyalty Programmes as
Predictors of Customer Satisfaction, Loyalty
and Advocacy in Retail Banking", University of
Pretoria (South Africa), 2023
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Mornay Roberts-Lombard, Vernon Albert
Pieterse, Lennet Gabriel. "Strengthening the
satisfaction–loyalty link: a study of mediating
factors in the retail banking industry of South
Africa", European Business Review, 2024
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Publication
Saurabh Kumar Dixit. "Routledge Handbook
of Wine Tourism", Routledge, 2022
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Van, Bui Thanh. "The Relationship Between
Customer Relationship Management,
Employee Retention, and Revenue", Walden
University, 2020
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Abror Abror, Dina Patrisia, Yunita Engriani,
Susi Evanita, Yasri Yasri, Shabbir Dastgir.
"Service quality, religiosity, customer
satisfaction, customer engagement and
Islamic bank’s customer loyalty", Journal of
Islamic Marketing, 2019
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Adji Achmad Rinaldo Fernandes. "The
mediation effect of customer satisfaction in
the relationship between service quality,
service orientation, and marketing mix
strategy to customer loyalty", Journal of
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Employee Perspectives on Service Quality in
the Banking Industry", Research Square
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Ahmed, Nourhan Ahmed Saad. "Investigating
the Impact of Supply Chain Management
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Al Balushi, Talal Ali Hashim. "Effect of
Customer Service Modernization on
Customer Satisfaction in Shell Petrol Stations
in Oman.", The British University in Dubai,
2023
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Arnett Sanders, Nicole. "The Impact of
Marketing Mix on Unplanned Purchasing and
Cart Abandonment in Social Commerce: An
SOR Approach.", University of South Alabama,
2024
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Basanta Prasad Adhikari, Ananda Adhikari,
Dan Bahadur Giri. "Understanding Service
Quality, Customer Satisfaction, and Loyalty in
Commercial Banks of Nepal", OCEM Journal of
Management, Technology & Social Sciences,
2025
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Bilal Khalid. "Evaluating customer
perspectives on omnichannel shopping
satisfaction in the fashion retail sector",
Heliyon, 2024
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Charmine Sheena Saflor, Klint Allen Mariñas,
Princess Alvarado, Anelyn Baleña et al.
"Towards Sustainable Internet Service
Provision: Analyzing Consumer Preferences
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Deen, Anisah. "Developing a Visitor
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University of Johannesburg (South Africa),
2023
Publication
Doaa M. Abdel-Salam, Rehab A. Mohamed,
Rawan R. Alruwaili, Farah S. Alhablani, Raghad
M. Aldaghmi, Raghad E. ALghassab.
"Postmenopausal Symptoms and Their
Correlates among Saudi Women Attending
Different Primary Health Centers",
International Journal of Environmental
Research and Public Health, 2021
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Gabriel Croitoru, Alexandru Capatina,
Nicoleta Valentina Florea, Federica Codignola,
Danijela Sokolic. "A cross-cultural analysis of
perceived value and customer loyalty in
restaurants", European Research on
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Jinsoo Hwang, Sunghyup Sean Hyun. "The
Antecedents and Consequences of Brand
Prestige in Luxury Restaurants", Asia Pacific
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Lia Zarantonello, Véronique Pauwels- Delassus. "The Handbook of Brand
Management Scales", Routledge, 2015
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Matos, João Pedro Nascimento.
"Monetarização da Economia no Algarve
Romano: as Cunhagens Locais na Viragem da
Era", Universidade de Evora (Portugal), 2024
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Md. Masud Rana, Mohammad Safaet
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