How should Bank Syariah Indonesia respond to cyber-attacks? Churn, sentiments, and emotions analysis with machine learning

Authors

• Yan Putra Timur
  [email protected]
  Program Studi Ekonomi Islam (S1), Universitas Negeri Surabaya, Surabaya, Indonesia
  https://orcid.org/0009-0007-2659-984X
• Ahmad Ajib Ridlwan
  Program Studi Ekonomi Islam (S1), Universitas Negeri Surabaya, Surabaya, Indonesia
  https://orcid.org/0000-0002-8982-8642
• Khusnul Fikriyah
  Program Studi Ekonomi Islam (S1), Universitas Negeri Surabaya, Surabaya, Indonesia
  https://orcid.org/0000-0001-9528-2714
• Fitriah Dwi Susilowati
  Program Studi Ekonomi Islam (S1), Universitas Negeri Surabaya, Surabaya, Indonesia
  https://orcid.org/0009-0000-7616-320X
• Clarashinta Canggih
  Program Studi Ekonomi Islam (S1), Universitas Negeri Surabaya, Surabaya, Indonesia
  https://orcid.org/0000-0002-2784-6837
• Fira Nurafini
  Program Studi Ekonomi Islam (S1), Universitas Negeri Surabaya, Surabaya, Indonesia
  https://orcid.org/0009-0003-9905-9781