PRADANA, H. A.; SAWITRI, H. S. R. The effects of role stressors and emotional satisfaction on service quality: Moderating role of gender. Jurnal Siasat Bisnis, [S. l.], v. 19, n. 2, p. 161–169, 2016. DOI: 10.20885/jsb.vol19.iss2.art6. Disponível em: https://journal.uii.ac.id/JSB/article/view/4402. Acesso em: 21 nov. 2024.