SETYANING, A. N. A.; NUGROHO, S. S. The influence of website characteristics on customer satisfaction and E-WOM in Indonesia. Jurnal Siasat Bisnis, [S. l.], v. 24, n. 2, p. 148–167, 2020. DOI: 10.20885/jsb.vol24.iss2.art5. Disponível em: https://journal.uii.ac.id/JSB/article/view/15208. Acesso em: 30 apr. 2024.