HANDAYANI, D. F. R.; PA, R. W.; NURYAKIN, N. The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty. Jurnal Siasat Bisnis, [S. l.], v. 25, n. 2, p. 119–130, 2021. DOI: 10.20885/jsb.vol25.iss2.art3. Disponível em: https://journal.uii.ac.id/JSB/article/view/18357. Acesso em: 6 may. 2024.