ABDULLAH, M. M. An Empirical Study of Critical Soft Factors for Quality Improvement in The Electrical and Electronics Firms in Malaysia. Jurnal Siasat Bisnis, [S. l.], v. 11, n. 3, 2009. Disponível em: https://journal.uii.ac.id/JSB/article/view/234. Acesso em: 18 apr. 2024.