ISHAK, A.; LUTHFI, Z. Pengaruh Kepuasan dan Kepercayaan Konsumen terhadap Loyalitas: Studi Tentang Peran Mediasi Switching Costs. Jurnal Siasat Bisnis, [S. l.], v. 15, n. 1, 2014. Disponível em: https://journal.uii.ac.id/JSB/article/view/3192. Acesso em: 3 may. 2024.