Handayani, Dola Fitritha Raras, Retno Widowati PA, and Nuryakin Nuryakin. 2021. “The Influence of E-Service Quality, Trust, Brand Image on Shopee Customer Satisfaction and Loyalty”. Jurnal Siasat Bisnis 25 (2):119-30. https://doi.org/10.20885/jsb.vol25.iss2.art3.