Setyaning, Alldila Nadhira Ayu, and Sahid Susilo Nugroho. “The Influence of Website Characteristics on Customer Satisfaction and E-WOM in Indonesia”. Jurnal Siasat Bisnis 24, no. 2 (July 30, 2020): 148–167. Accessed April 30, 2024. https://journal.uii.ac.id/JSB/article/view/15208.