Tedjokusumo, Cleming, and Werner R. Murhadi. “Customer Satisfaction As a Mediator Between Service Quality and Customer Loyalty: A Case Study of Bank Central Asia”. Jurnal Siasat Bisnis 27, no. 2 (August 30, 2023): 156–170. Accessed May 17, 2024. https://journal.uii.ac.id/JSB/article/view/28805.