Jurnal Siasat Bisnis https://journal.uii.ac.id/JSB <p style="text-align: justify;"><strong>Jurnal Siasat Bisnis/Journal of Strategy and Business (JSB)</strong> is a peer-review journal published twice a year (January and July) by Management Development Centre (MDC) Department of Management, Faculty of Business and Economics Universitas Islam Indonesia. JSB addresses the broad area of management science and its applications in industry and business. It is particularly receptive to research relevant to the practice of management within the emerging regions and its effects beyond. It covers studies on how management work is done (descriptive) and/or should be done (normative) in diverse organizational forms, either in profit or non-profit firms, private or public sector institutions, or formal or informal social networks. We welcome qualitative studies with high-quality, rigorous methods, and a strong impact on the field.</p> <p style="text-align: justify;"><strong>Accredited by Ministry of Research, Technology &amp; Higher Education of The Republic Indonesia, Decree No. 158/E/KPT/2021</strong></p> <table border="0" cellspacing="0" cellpadding="3"> <tbody> <tr> <td bgcolor="#ffccdd"> <p style="text-align: justify;"><strong>ANNOUNCEMENT</strong></p> <ol> <li><strong>Per July 2019, JSB only receives manuscripts in English</strong></li> <li><strong>Per Volume 26 (July 2022), the article processing charge for an accepted manuscript is IDR. 2,500,000</strong></li> </ol> </td> </tr> </tbody> </table> Management Development Centre (MDC) Department of Management, Faculty of Business and Economics Universitas Islam Indonesia en-US Jurnal Siasat Bisnis 0853-7666 <p>Authors who publish with this journal agree to the following terms:</p><ol><li>Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a<a title="Creative Commons Attribution-ShareAlike 4.0 International License" href="https://creativecommons.org/licenses/by-sa/4.0/" rel="license" target="_blank"> Creative Commons Attribution-ShareAlike 4.0 International License</a> that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.</li><li>Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.</li><li>Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (<a href="http://opcit.eprints.org/oacitation-biblio.html" target="_blank">See The Effect of Open Access</a>).</li></ol> Factor analysis of young academician consumption behaviors toward organic food and it’s obstacles https://journal.uii.ac.id/JSB/article/view/22695 <p><strong>Purpose – </strong>This research aimed to explore environmentally friendly behaviors toward organic food consumption among the young academicians dominant in the higher education environment. This study also aims to explore the obstacles in consuming organic food qualitatively.</p> <p><strong>Design/methodology/approach –</strong> This research uses mix methods by combining two analytical methods. The population was academicians consuming organic food in Indonesia. This research employed the purposive sampling technique. The criteria used in this study determine the sample as young academicians who are still active in higher education, care about a health issue, and regularly buy products for daily consumption, or are called regular consumers. Primary data were collected through surveys using closed and open questionnaires. The study uses mix methods consisting of descriptive qualitative and factor analysis were used in the data analysis.</p> <p><strong>Findings –</strong> The results show that the factors influencing academicians' organic food consumption are responsibility for the environment, subjective norms, information or knowledge, the impact of consumption, behavioral control, and the values oriented towards nature. However, still aspects may become obstacles in consuming organic food, namely organic product price, availability, information or knowledge, and trust.</p> <p><strong>Originality/value </strong>– This research offers a study of consumption from young academics, which is not widely studied, even though young academics have an important role in environmentally-friendly behavior. This research also investigated several reasons that became obstacles to the young academician behavior of consuming organic food.</p> <p><strong>Research limitation –</strong> This research has several limitations, such as the variation of the sample. Cultural differences bring consequences for differences in environmentally friendly behavior because of the values that are different. Future research can compare the consumption behavior of young academicians based on the country and cultural differences.</p> <p><strong>Practical implication – </strong>Based on the findings, some practical recom­men­dations for increasing environmentally friendly consumption are made through promoting organic consumption behavior's benefits and environ­mental impacts. Environmentally friendly teaching material needs to be considered part of the learning process to improve academic knowledge. Young academician can become promotional agents to shape environ­mentally friendly consumption behavior, especially organic products. Another contribution as an agent of change in behavior in the world of education is also acting as a segmentation pattern for academic groups.</p> Anas Hidayat Tony Wijaya Copyright (c) 2023 Anas Hidayat https://creativecommons.org/licenses/by-sa/4.0 2023-08-28 2023-08-28 118 134 10.20885/jsb.vol27.iss2.art1 Using interpretive structural modelling and quality cost model to solve project completion delay in shipyard case study in PT X https://journal.uii.ac.id/JSB/article/view/28842 <p><strong>Purpose</strong> – This research proposes an alternative method to solve completion delay issue and optimized the strategy using ISM technical method and Quality Cost Model application.</p> <p><strong>Design/methodology/approach</strong> – Data was acquired from 120 questions from company key persons that involved in project for last 5 years. The instruments processed using ISM analysis to measure the relationship among causes, then using Quality Cost Model to solve.</p> <p><strong>Findings</strong> – This research shows that factors of late payment from client, delays in bank credit processing, bad weather, and design changes by owners are the root causes of delays. Further analysis using the Theory of Constraint (TOC) shows that financial constraint issues influence the decreased throughput and increase operating cost. Further management use five sequential steps to improve the management and P-A-F models as one of strategic cost management tools applied to the root causes to determine the optimum cost strategy to solve the problem.</p> <p><strong>Research limitations/implications</strong> – This research was conducted using a case study method, and the conclusion related to problem and root cause may not be applied totally to other companies, but the framework may be applicable. Future research can investigate other issue using TOC framework, combine TOC with other models to conduct root cause analysis, and the COQ model implementation in shipyard management.</p> <p><strong>Practical implications</strong> – This research demonstrates that management can use Interpretative Structural Modelling (ISM) analysis to determine the root cause, then analyse and overcome the issues using TOC framework. COQ model approach to sharpening the decision, and prioritize the resources allocation.</p> <p><strong>Originality/value</strong> – This research combine ISM, TOC, and PAF Quality Cost Model approach for decision making which can be a management tool in strategic cost management.</p> Ngurah Ayu Happy Susilawati Desi Adhariani Copyright (c) 2023 Ngurah Ayu Happy Susilawati, Desi Adhariani https://creativecommons.org/licenses/by-sa/4.0 2023-08-30 2023-08-30 135 155 10.20885/jsb.vol27.iss2.art2 Customer satisfaction as a mediator between service quality and customer loyalty: a case study of Bank Central Asia https://journal.uii.ac.id/JSB/article/view/28805 <p><strong>Purpose</strong> – This study aims to examine the effect of service quality on customer satisfaction and the impact of customer satisfaction on customer loyalty among banking service users in Indonesia.</p> <p><strong>Design/methodology/approach</strong> – The population of this study consists of customers aged 18 years and above who use the mobile banking service provided by Bank Central Asia, one of the largest banking companies in Indonesia in terms of market capitalization. Purposive sampling was used to obtain a sample of 194 respondents who met the research criteria.</p> <p><strong>Findings</strong> – The results of this study indicate that the reliability, customer service and support, and responsiveness variables have a significant positive influence on customer satisfaction, while the privacy and security variable was found to have no significant impact on customer satisfaction. Additionally, customer satisfaction was found to have a significant positive effect on customer loyalty.</p> <p><strong>Research limitations/implications</strong> – The data for this study primarily came from East Java, Indonesia, highlighting the need for future research using longitudinal data to investigate the causal relationships between variables.</p> <p><strong>Practical implications</strong> – The findings of this study can provide valuable insights into the influence of electronic service quality on customer loyalty in the Indonesian banking industry. It offers banks a deeper understanding of consumer behavior and the crucial satisfaction factors that drive long-term decision-making in banking services.</p> <p><strong>Originality/value</strong> – This paper offers novelty by addressing the digitalization trend and competitive challenges faced by banking service providers in achieving customer satisfaction within the digital economic ecosystem. It specifically focuses on customers of Bank Central Asia, a leading banking company in Indonesia. The value of this paper lies in its insights for banking professionals, researchers, and policymakers in navigating the digital landscape and enhancing customer-centric digital banking services.</p> Cleming Tedjokusumo Werner R. Murhadi Copyright (c) 2023 Cleming Tedjokusumo, Werner R. Murhadi https://creativecommons.org/licenses/by-sa/4.0 2023-08-30 2023-08-30 156 170 10.20885/jsb.vol27.iss2.art3 Unveiling the hidden power: How ESG enhanced Indonesian companies' financial flexibility https://journal.uii.ac.id/JSB/article/view/28760 <p><strong>Purpose</strong> – The company’s investors and lenders increasingly see that ESG is an important aspect to implement and disclose that can determine their investment or lending decision. This decision can impact the firm's capital inflow and financing capability, which can affect the company's financial flexibility. This study aims to show the effect of ESG on financial flexibility and the mediating role of financial constraints.</p> <p><strong>Design/methodology/approach</strong> – This study used companies listed on the Indonesia Stock Exchange from 2015 to 2021 as a sample. The final sample included 233 unbalanced panel data points from 48 listed firms. Path analysis and Sobel test are used to test the mediating role of financial constraint.</p> <p><strong>Findings</strong> – The results revealed a notable positive influence of ESG performance on financial flexibility. However, both the path analysis and Sobel test findings indicated that financing constraints were unsuccessful in mediating the relationship between a company's ESG performance and financial flexibility, as the direct effect remained stronger.</p> <p><strong>Research limitations/implications</strong> – This study only use enterprises from Indonesia as samples. Secondly, this study applied conventional methodologies commonly used in the existing literature to quantify variables. Third, this study relied on Refinitive ESG rating data and did not compare the ESG ratings from multiple institutions.</p> <p><strong>Practical implications</strong> – This research's findings prove to company management that adopting ESG practices in Indonesia can positively influence cash flow and financial flexibility. As a result, it incentivizes companies to be more open to voluntarily disclosing ESG-related information.</p> <p><strong>Originality/value</strong> – Little research has discussed whether ESG affects financial constraints and financial flexibility in Indonesia. This study also studies the differences in the effect of ESG performance on financial flexibility directly and indirectly through financial constraint as a mediator, which has not been covered in previous studies.</p> Ayudya Shinta Yunica Rofikoh Rokhim Copyright (c) 2023 Ayudya Shinta Yunica, Rofikoh Rokhim https://creativecommons.org/licenses/by-sa/4.0 2023-09-01 2023-09-01 171 187 10.20885/jsb.vol27.iss2.art4 The The business longevity of SMEs based on entrepreneurial orientation and government policies in facing disruption challenges https://journal.uii.ac.id/JSB/article/view/29257 <p><strong>Purpose</strong> ─ This paper aims to examine the role of entrepreneurial orientation for SMEs in building business continuity in eastern Indonesia and highlight strengthening government support for the sustainability of post-covid SME entities.</p> <p><strong>Design/methodology/approach</strong> ─ A random sampling approach was used to select the respondents, with closed questions used for a sample of 400 SME owner-managers in eastern Indonesia using the structural equation modelling technique (PLS-SEM).</p> <p><strong>Findings</strong> ─ The results show that the ability of SME owner-managers to build business longevity is determined more by their strong entrepreneurial orientation than by government support. In the context of this study, the government’s support policy for SMEs in eastern Indonesia is ineffective.</p> <p><strong>Limitations/research implications</strong> – This research selects the characteristics of the living company by Geus, which positions business entities as living beings, as an indicator of business longevity.</p> <p><strong>Practical implications</strong> - Based on research results, the sustainability of SMEs in eastern Indonesia can be built based on the owner-managers entrepreneurial orientation. Meanwhile, government support still needs to be maximized.</p> <p><strong>Originality/value</strong> ─ The contribution of three determinants of government support to SMEs is analyzed to determine the acceleration of the survival of SMEs after Covid.</p> Abdul Azis Bagis Akram Sukma Santi Nururly Copyright (c) 2023 Abdul Azis Bagis, Akram Sukma, Santi Nururly https://creativecommons.org/licenses/by-sa/4.0 2023-09-01 2023-09-01 188 207 10.20885/jsb.vol27.iss2.art5 Enhancing employee retention in the education sector: The role of training and satisfaction https://journal.uii.ac.id/JSB/article/view/27733 <p><strong>Purpose</strong> – This paper aims to examine the factors that influence employee retention and turnover in the education business sector.</p> <p><strong>Design/methodology/approach</strong> This research was conducted at private university in Bali, Indonesia. This study also include 115 lecturers and academic staff respondents. The data were collected by online questionnaire with a Likert scale of 5 and it was processed through the structural equation modelling-based partial least squares.</p> <p><strong>Findings</strong> – This study found that training is positively related with job satisfaction and employee retention, and negatively affects employee turnover.</p> <p><strong>Research limitations </strong>– This study is unable to generalize the issue due to the data collection that just from a single university, further studies may expand to cover additional demographics and industries for resulting more helpful and comprehensive results.</p> <p><strong>Practical implications</strong> – This study gives practice a crucial contribution as it provides valuable guidance on how universities develop and retain talent. Providing regular training companies can retain employees.</p> <p><strong>Originality/value</strong> – This result answers the research hypothesis and stated that the most crucial factor in determining the employees leaving is job satisfaction.</p> Ni Kadek Suryani Gede Santanu Ni Ketut Karwini Copyright (c) 2023 Ni Kadek Suryani, G. Santanu, N. K. Karwinic https://creativecommons.org/licenses/by-sa/4.0 2023-09-06 2023-09-06 208 218 10.20885/jsb.vol27.iss2.art6 The effect of premium income, expenses claim, and underwriting on profitability of Indonesia joint enterprises insurance companies https://journal.uii.ac.id/JSB/article/view/27520 <p><strong>Purpose</strong> – This research has purposes to scrutinize over the role of premium income, expenses claim and underwriting results towards profitability of Indonesia Joint Enterprises Insurance Companies.</p> <p><strong>Design/methodology/approach</strong> – The sample used is general insurance company that presents complete financial statements during 2018-2021 and listed by Otoritas Jasa Keuangan through its official website. Purposive sampling used as sampling technique with several samples are 48 data. Panel data regression used as analysis technique which then processed by Eviews-9 application.</p> <p><strong>Findings</strong> – Its results showed that only underwriting results which significantly affect on profitability, while the others variables such as premium income had significantly negative affect on profitability so did with the expense claims which turn out had no affect towards profitability. At the level of significance (α = 0.05), it has small effect, while at the significance level of (α = 0.10), the expense claims seem had significant negative affect on profitability of Indonesia general insurance industry.</p> <p><strong>Research limitations/implications</strong> – This research has certainly limitations such as the research object used relatively small only the joint general insurance companies which submitted complete financial reports which are listed by Otoritas Jasa Keuangan and followed by the company’s official website.</p> <p><strong>Practical implications</strong> – This research indicates that those companies are noticed about an increase in premiums, but on the other hand they have also received many claims, therefore those premiums will be diverted to finance the claims which occur lately, then this certainly would decrease an income or profitability of the insurance company itself.</p> <p><strong>Originality/value</strong> – This research also has a different research object and research period compared to previous research, therefore it can be used as a complement the research which have done before.</p> Markonah Markonah Hedwigis Esti Riwayati Riska Kumalasari Copyright (c) 2023 Markonah Markonah, Hedwigis Esti Riwayati, Riska Kumalasari https://creativecommons.org/licenses/by-sa/4.0 2023-09-19 2023-09-19 219 234 10.20885/jsb.vol27.iss2.art7