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Abstract
Post-COVID-19 pandemic, the phenomenon of quiet quitting has become a global spotlight, characterized by an increased prevalence of employee engagement in quiet quitting behaviors.. Quiet quitting is an intentional act by employees to only fulfill the basic duties of their job without any effort to provide performance beyond what is expected. Previous studies have found that quiet quitting is related to job satisfaction, which is a positive feeling from the evaluation of the characteristics of a particular job, as well as organizational justice, which is employees' perception of fairness in the organization. This study aims to examine the effect of job satisfaction on quiet quitting behavior among Generation Z employees, with organizational justice as a mediating variable. The research was conducted on 182 Generation Z employees who were taken based on convenience sampling. Data was collected online by distributing the Minnesota Satisfaction Questionnaire, Quiet Quitting Scale, and Organizational Justice Scale. Data was analyzed with path analysis method using JASP. The results of this study show that job satisfaction has an effect on quiet quitting with the mediation of organizational justice. Without the role of organizational justice, job satisfaction has no effect on quiet quitting. It can be concluded that organizational justice plays an important role in mediating the influence of job satisfaction on quiet quitting. The findings of this study can be implemented into educational programs about quiet quitting and organizational justice to minimize the potential for quiet quitting among Generation Z employees.
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Copyright (c) 2025 Carolina Margaretha, Hana Panggabean

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References
- Alam, A., & Asim, M. (2019). Relationship between job satisfaction and turnover intention. International Journal of Human Resource Studies, 9(2), 163-194. https://doi.org/10.5296/ijhrs.v9i2.14618
- Al-Zu’bi, H. A. (2010). A study of relationship between organizational justice and job satisfaction. International Journal of Business and Management, 5(12). 102-109. https://doi.org/10.5539/ijbm.v5n12p102
- Atalay, M., & Da stan, U. (2024). Quiet quitting: A new wine in an old bottle? Personnel Review, 53(4), 1059–1074. https://doi.org/10.1108/PR-02-2023-0122
- Boy, Y., & Sürmeli, M. (2023). Quiet quitting: A significant risk for global healthcare. Journal of Global Health, 13, 03014. https://doi.org/10.7189/jogh.13.03014
- Clay-Warner, J., Reynolds, J., & Roman, P. (2005). Organizational justice and job satisfaction: A test of three competing models. Social Justice Research, 18(4), 391–409. https://doi.org/10.1007/s11211-005-8567-5
- Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425–445. https://doi.org/10.1037/0021-9010.86.3.425
- Formica, S., & Sfodera, F. (2022). The great resignation and quiet quitting paradigm shifts: An overview of current situation and future research directions. Journal of Hospitality Marketing & Management, 31(8), 899–907. https://doi.org/10.1080/19368623.2022.2136601
- Galanis, P., Katsiroumpa, A., Vraka, I., Siskou, O., Konstantakopoulou, O., Moisoglou, I., Gallos, P., & Kaitelidou, D. (2023). The quiet quitting scale: Development and initial validation. AIMS Public Health, 10(4), 828–848. https://doi.org/10.3934/publichealth.2023055
- Gallup. (2023). Employee Engagement Index Survey, Gallup Management Journal.
- Ginanjar, & Riyanti, B. P. D. (2015). Hubungan antara kepuasan kerja dan komitmen organisasi pada pekerja lepas biro konsultan.
- Jurnal Ilmiah Psikologi MANASA, 4(2), 125–139. https://ejournal.atmajaya.ac.id/index.php/Manasa/article/view/192
- Goh, E., & Baum, T. (2021). Job perceptions of generation Z hotel employees towards working in COVID-19 quarantine hotels: The role of meaningful work. International Journal of Contemporary Hospitality Management, 33(5), 1688–1710. https://doi.org/10.1108/IJCHM-11-2020-1295
- Greenberg, J., & Colquitt, J. A. (2005). Handbook of organizational justice. Lawrence
- Erlbaum Associates, Inc.
- Hamouche, S., Koritos, C., & Papastathopoulos, A. (2023). Quiet quitting: Relationship with other concepts and implications for tourism and hospitality. International Journal of Contemporary Hospitality Management, 35(12), 4297–4312. https://doi.org/10.1108/IJCHM-11-2022-1362
- Harter, J. (2022, May 17). Is quiet quitting real? Gallup. https://www.gallup.com/workplace/398306/quiet-quitting-real.aspx
- Hasmarini, D. P., & Yuniawan, A. (2008). Pengaruh keadilan prosedural dan distributif terhadap kepuasan kerja dan
- komitmen afektif. Jurnal Bisnis Strategi, 17(1), 99–118. https://doi.org/10.14710/jbs.17.1.99-118
- Hidayat, M., & Ihsan, A. M. N. (2024). The great resignation: Understanding the reasons behind the mass exodus of employees and finding solutions. Management Studies and Business Journal (Productivity), 1(4), 687–700. https://journal.ppipbr.com/
- index.php/productivity/index
- Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407. https://doi.org/10.1037/0033-2909.127.3.376
- Karnadi, A. (2022, April). Survei: 84% pekerja RI berencana resign 6 bulan ke depan. Data Indonesia. https://dataindonesia.id/tenaga-kerja/detail/survei-84-pekerja-ri-berencana-resign-6-bulan-ke-depan
- Kim, K. T., & Sohn, Y. W. (2024). The impact of quiet quitting on turnover intentions in the era of digital transformation: The mediating roles of job satisfaction and affective commitment, and the moderating role of psychological safety. Systems, 12(11), 460. https://doi.org/10.3390/systems12110460
- Liu-Lastres, B., Karatepe, O. M., & Okumus, F. (2024). Combating quiet quitting: Implications for future research and practices for talent management. International Journal of Contemporary Hospitality Management, 36(1), 13–24. https://doi.org/10.1108/IJCHM-08-2023-1317
- Nie urawska, J., Kycia, R. A., & Niemczynowicz, A. (2023). Managing Generation Z. Routledge. https://doi.org/10.4324/9781003353935
- Pratiwi, P. E., Stanislaus, S., & Pratiwi, P. C. (2023). The tendency of quiet quitting workers interms of engagement and well-being at work. Philanthropy: Journal of Psychology, 7(2), 132-143. https://doi.org/10.26623/philanthropy.v7i2.7905
- Prentice, C., Dominique-Ferreira, S., Wang, X., Tuominen, J., Duarte, M., & Rocha, H. (2025). Work-life imbalance, burning out, feeling down, I will quit, but quietly – The case of hospitality employees. Journal of Hospitality Marketing & Management, 34(1), 24–45. https://doi.org/10.1080/19368623.2024.2389074
- Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed). Pearson. Scheyett, A. (2022). Quiet quitting. Social Work, 68(1), 5–7. https://doi.org/10.1093/sw/swac051
- Serenko, A. (2024). The human capital management perspective on quiet quitting: Recommendations for employees, managers, and national policymakers. Journal of Knowledge Management, 28(1), 27–43. https://doi.org/10.1108/JKM-10-2022-0792
- Sitorus, M. G., & Rachmawati, R. (2024). Analysis of the quiet quitting phenomenon with work engagement and job satisfaction as mediators, study of employees in Indonesia banking industry. Eduvest - Journal of Universal Studies, 4(11), 10671–10793. https://doi.org/10.59188/eduvest.v4i11. 44765
- Taufik, N., Rosyadi, A., & Aliyuddin, M. (2024). Why millennials and gen Z are silently leaving their jobs? Unraveling the ‘quiet quitting’ trend. Asian Management and Business Review, 4(2), 276–292. https://doi.org/10.20885/AMBR.vol4.iss2.art7
- Vanyantari, A. A. I. A. M., & Kusmiyanti. (2023). Pengaruh organizational justice terhadap kepuasan kerja di Lapas Narkotika Kelas IIA Bangli. Hukum dan Masyarakat Madani, 13(2), 382-397. https://doi.org/10.26623/humani.v13i2.7939
- Wahby, S. A., Ghany, M. A., & Rasheed, H. (2022). Explaining the effect of organizational justice on job satisfaction and work performance. International Journal of Social Science and Human Research, 5(12), 5758–5809. https://doi.org/10.47191/ijsshr/v5-i12-63
- Yoseanto, B. L. (2024). Validitas konstruk alat ukur keadilan organisasi. Journal of Humanities and Social Studies, 2(3), 1320–1327. https://humasjournal.my.id/index.php/HJ/article/view/397
- Zagorsky, J. L. (2022). The “great resignation”: Historical Data and a deeper analysis show it’s not as great as screaming headlines suggest. The Conversation. https://theconversation.com/the-great-resignation-historical-data-and-a-deeper-analysis-show-its-not-as-great-as-screaming-headlines-suggest-174454
References
Alam, A., & Asim, M. (2019). Relationship between job satisfaction and turnover intention. International Journal of Human Resource Studies, 9(2), 163-194. https://doi.org/10.5296/ijhrs.v9i2.14618
Al-Zu’bi, H. A. (2010). A study of relationship between organizational justice and job satisfaction. International Journal of Business and Management, 5(12). 102-109. https://doi.org/10.5539/ijbm.v5n12p102
Atalay, M., & Da stan, U. (2024). Quiet quitting: A new wine in an old bottle? Personnel Review, 53(4), 1059–1074. https://doi.org/10.1108/PR-02-2023-0122
Boy, Y., & Sürmeli, M. (2023). Quiet quitting: A significant risk for global healthcare. Journal of Global Health, 13, 03014. https://doi.org/10.7189/jogh.13.03014
Clay-Warner, J., Reynolds, J., & Roman, P. (2005). Organizational justice and job satisfaction: A test of three competing models. Social Justice Research, 18(4), 391–409. https://doi.org/10.1007/s11211-005-8567-5
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425–445. https://doi.org/10.1037/0021-9010.86.3.425
Formica, S., & Sfodera, F. (2022). The great resignation and quiet quitting paradigm shifts: An overview of current situation and future research directions. Journal of Hospitality Marketing & Management, 31(8), 899–907. https://doi.org/10.1080/19368623.2022.2136601
Galanis, P., Katsiroumpa, A., Vraka, I., Siskou, O., Konstantakopoulou, O., Moisoglou, I., Gallos, P., & Kaitelidou, D. (2023). The quiet quitting scale: Development and initial validation. AIMS Public Health, 10(4), 828–848. https://doi.org/10.3934/publichealth.2023055
Gallup. (2023). Employee Engagement Index Survey, Gallup Management Journal.
Ginanjar, & Riyanti, B. P. D. (2015). Hubungan antara kepuasan kerja dan komitmen organisasi pada pekerja lepas biro konsultan.
Jurnal Ilmiah Psikologi MANASA, 4(2), 125–139. https://ejournal.atmajaya.ac.id/index.php/Manasa/article/view/192
Goh, E., & Baum, T. (2021). Job perceptions of generation Z hotel employees towards working in COVID-19 quarantine hotels: The role of meaningful work. International Journal of Contemporary Hospitality Management, 33(5), 1688–1710. https://doi.org/10.1108/IJCHM-11-2020-1295
Greenberg, J., & Colquitt, J. A. (2005). Handbook of organizational justice. Lawrence
Erlbaum Associates, Inc.
Hamouche, S., Koritos, C., & Papastathopoulos, A. (2023). Quiet quitting: Relationship with other concepts and implications for tourism and hospitality. International Journal of Contemporary Hospitality Management, 35(12), 4297–4312. https://doi.org/10.1108/IJCHM-11-2022-1362
Harter, J. (2022, May 17). Is quiet quitting real? Gallup. https://www.gallup.com/workplace/398306/quiet-quitting-real.aspx
Hasmarini, D. P., & Yuniawan, A. (2008). Pengaruh keadilan prosedural dan distributif terhadap kepuasan kerja dan
komitmen afektif. Jurnal Bisnis Strategi, 17(1), 99–118. https://doi.org/10.14710/jbs.17.1.99-118
Hidayat, M., & Ihsan, A. M. N. (2024). The great resignation: Understanding the reasons behind the mass exodus of employees and finding solutions. Management Studies and Business Journal (Productivity), 1(4), 687–700. https://journal.ppipbr.com/
index.php/productivity/index
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407. https://doi.org/10.1037/0033-2909.127.3.376
Karnadi, A. (2022, April). Survei: 84% pekerja RI berencana resign 6 bulan ke depan. Data Indonesia. https://dataindonesia.id/tenaga-kerja/detail/survei-84-pekerja-ri-berencana-resign-6-bulan-ke-depan
Kim, K. T., & Sohn, Y. W. (2024). The impact of quiet quitting on turnover intentions in the era of digital transformation: The mediating roles of job satisfaction and affective commitment, and the moderating role of psychological safety. Systems, 12(11), 460. https://doi.org/10.3390/systems12110460
Liu-Lastres, B., Karatepe, O. M., & Okumus, F. (2024). Combating quiet quitting: Implications for future research and practices for talent management. International Journal of Contemporary Hospitality Management, 36(1), 13–24. https://doi.org/10.1108/IJCHM-08-2023-1317
Nie urawska, J., Kycia, R. A., & Niemczynowicz, A. (2023). Managing Generation Z. Routledge. https://doi.org/10.4324/9781003353935
Pratiwi, P. E., Stanislaus, S., & Pratiwi, P. C. (2023). The tendency of quiet quitting workers interms of engagement and well-being at work. Philanthropy: Journal of Psychology, 7(2), 132-143. https://doi.org/10.26623/philanthropy.v7i2.7905
Prentice, C., Dominique-Ferreira, S., Wang, X., Tuominen, J., Duarte, M., & Rocha, H. (2025). Work-life imbalance, burning out, feeling down, I will quit, but quietly – The case of hospitality employees. Journal of Hospitality Marketing & Management, 34(1), 24–45. https://doi.org/10.1080/19368623.2024.2389074
Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed). Pearson. Scheyett, A. (2022). Quiet quitting. Social Work, 68(1), 5–7. https://doi.org/10.1093/sw/swac051
Serenko, A. (2024). The human capital management perspective on quiet quitting: Recommendations for employees, managers, and national policymakers. Journal of Knowledge Management, 28(1), 27–43. https://doi.org/10.1108/JKM-10-2022-0792
Sitorus, M. G., & Rachmawati, R. (2024). Analysis of the quiet quitting phenomenon with work engagement and job satisfaction as mediators, study of employees in Indonesia banking industry. Eduvest - Journal of Universal Studies, 4(11), 10671–10793. https://doi.org/10.59188/eduvest.v4i11. 44765
Taufik, N., Rosyadi, A., & Aliyuddin, M. (2024). Why millennials and gen Z are silently leaving their jobs? Unraveling the ‘quiet quitting’ trend. Asian Management and Business Review, 4(2), 276–292. https://doi.org/10.20885/AMBR.vol4.iss2.art7
Vanyantari, A. A. I. A. M., & Kusmiyanti. (2023). Pengaruh organizational justice terhadap kepuasan kerja di Lapas Narkotika Kelas IIA Bangli. Hukum dan Masyarakat Madani, 13(2), 382-397. https://doi.org/10.26623/humani.v13i2.7939
Wahby, S. A., Ghany, M. A., & Rasheed, H. (2022). Explaining the effect of organizational justice on job satisfaction and work performance. International Journal of Social Science and Human Research, 5(12), 5758–5809. https://doi.org/10.47191/ijsshr/v5-i12-63
Yoseanto, B. L. (2024). Validitas konstruk alat ukur keadilan organisasi. Journal of Humanities and Social Studies, 2(3), 1320–1327. https://humasjournal.my.id/index.php/HJ/article/view/397
Zagorsky, J. L. (2022). The “great resignation”: Historical Data and a deeper analysis show it’s not as great as screaming headlines suggest. The Conversation. https://theconversation.com/the-great-resignation-historical-data-and-a-deeper-analysis-show-its-not-as-great-as-screaming-headlines-suggest-174454