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Abstract
The study aims to identify misfits in an ERP system implementation in a university context in a developing
country with special reference to Indonesia. Various misfits related to business, information systems, and human
resources domains are identified in each stage of implementation. Diverse solutions taken to cope with the
misfits are also described. We also find several lessons learned that may be adapted into a similar context of
implementation to increase the possibilities to succeed, such as the significant role of top management support,
the importance of stakeholders’ involvement, the importance of well prepared blueprint document, the criticality
of considering the context, and the significance of attention to change management process.
Keywords: ERP, SAP, misfit, developing country, Indonesia, university.
country with special reference to Indonesia. Various misfits related to business, information systems, and human
resources domains are identified in each stage of implementation. Diverse solutions taken to cope with the
misfits are also described. We also find several lessons learned that may be adapted into a similar context of
implementation to increase the possibilities to succeed, such as the significant role of top management support,
the importance of stakeholders’ involvement, the importance of well prepared blueprint document, the criticality
of considering the context, and the significance of attention to change management process.
Keywords: ERP, SAP, misfit, developing country, Indonesia, university.