Main Article Content

Abstract

The empirical evidence indicates that most e-government implementation in developing countries suffer from either
total or partial failure. Drawn upon the concepts offered by phenomenology and taking into account the design-
reality gaps and e-government dimensions proposed by Heeks (2003), this paper attempts to seek a fresh
explanation of the phenomenon of e-government failure. Phenomenology as a theory, along with hermeneutics,
offers a clear explanation on why e-government implementation fails. A better understanding of this phenomenon
is expected to be useful to increase the chance of success and at the same time to reduce the risk of egovernment
failure.

Article Details