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Abstract
The empirical evidence indicates that most e-government implementation in developing countries suffer from either
total or partial failure. Drawn upon the concepts offered by phenomenology and taking into account the design-
reality gaps and e-government dimensions proposed by Heeks (2003), this paper attempts to seek a fresh
explanation of the phenomenon of e-government failure. Phenomenology as a theory, along with hermeneutics,
offers a clear explanation on why e-government implementation fails. A better understanding of this phenomenon
is expected to be useful to increase the chance of success and at the same time to reduce the risk of egovernment
failure.
total or partial failure. Drawn upon the concepts offered by phenomenology and taking into account the design-
reality gaps and e-government dimensions proposed by Heeks (2003), this paper attempts to seek a fresh
explanation of the phenomenon of e-government failure. Phenomenology as a theory, along with hermeneutics,
offers a clear explanation on why e-government implementation fails. A better understanding of this phenomenon
is expected to be useful to increase the chance of success and at the same time to reduce the risk of egovernment
failure.