SALEH, C. Optimalisasi Pelayanan Nasabah Bank dengan Teori Antrian. Unisia, [S. l.], n. 19, p. 95–108, 2016. DOI: 10.20885/unisia.v0i19.5342. Disponível em: https://journal.uii.ac.id/Unisia/article/view/5342. Acesso em: 4 apr. 2025.