Implementation of the Seddon and Kiew Success Model on the use of software as a service in Small and Medium Enterprises in Bengkulu City

Abstract

This study aims to determine the implementation of the Seddon and Kiew success model in the use of software as a service in MSMEs in Bengkulu City. Respondents of this study were 45 MSMEs in Bengkulu City who had used software as a service. The analysis technique uses the SmartPLS 3.0 program. The results show that the importance of the system has a positive effect on system usefulness, the importance of the system affects user satisfaction, system quality has a positive effect on system usefulness, system quality does not have a positive effect on user satisfaction, information quality has a positive effect on system usefulness, information quality does not have a positive effect on user satisfaction, system usefulness has a positive effect on user satisfaction.