@article{Hariyanti_2016, title={Mencari Solusi Kritis di Tengah Krisis}, volume={3}, url={https://journal.uii.ac.id/jurnal-komunikasi/article/view/6815}, abstractNote={<em>What an organization does and says in a crisis situation can permanently influence the organization’s image. Crisis communication plans can be supplementary to or part of the crisis management plan. Many believe that a crisis communication plan is key to survival of an organization-knowing what to say, when, and to whom. Crisis communication team plays a critical role because the public has a great desire for knowledge in crisis situations.</em>}, number={2}, journal={Jurnal Komunikasi}, author={Hariyanti, Puji}, year={2016}, month={Jun.}, pages={189–198} }