RAHMANI, V. T.; UTAMI, N. W.; DARMAWAN, I. Analysis of e-customer relationship management BPJS in maintaining customer loyalty . Jurnal Komunikasi, [S. l.], v. 19, n. 2, p. 297–312, 2025. DOI: 10.20885/komunikasi.vol19.iss2.art7. Disponível em: https://journal.uii.ac.id/jurnal-komunikasi/article/view/25299. Acesso em: 5 dec. 2025.