Article Sidebar
Submitted
January 27, 2017
Published
January 27, 2017
Download
Statistic
Read Counter :
335
Download : 330
Main Article Content
Abstract
One of the service industry in Indonesia is wedding Organizer. It’s operation is fasilitation in wedding fiesta. To increase the volume of operation, the Jeng Dewi Wedding Organizer has to createsquality of services. It can be done by increasing engagements and relations amongs employeecustomer and the company. Engagement amongs of them will be the main factor of the company’s sucsess. The customers has to be made satisfied by services. They are not satisfied by rational but olso by emotional. The customers which satisfied by services will results a big profit. To do it coompany has to create a big engagements among of them. It needs an analysis, which can use Human Sigma to measure the value of engagement. Human Sigma is a tool to analyse the person’s emotinal . The result of this analysis is 35.5% for the value Human Sigma, 49 % for the value of Customers Engagement and 49 % for the value of Employee Engagement. So the corporation has to increase all of this parameter.
Article Details
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).