ANALISIS KEERATAN HUBUNGAN DI ANTARA PELANGGAN â€“ KARYAWAN DAN PERUSAHAAN MENGGUNAKAN METODE HUMAN SIGMA (Studi Kasus : Jeng Dewi Wedding Organizer)
One of the serviceÂ industry in Indonesia is wedding Organizer. Itâ€™s operationÂ is fasilitation in wedding fiesta. To increase the volume of operation, the Jeng Dewi Wedding Organizer has to createsquality of services. It can be done by increasing engagements and relations amongs employeecustomer and the company. Engagement amongs of themÂ will be the main factorÂ of the companyâ€™s sucsess. The customers has to be made satisfied by services. They are not satisfied by rational but olso by emotional. The customers which satisfied by services will resultsÂ a big profit. To do it coompany has to create a big engagements among of them. It needs an analysis, which can useÂ Human Sigma to measure the value of engagement. Human Sigma is a tool to analyseÂ Â the personâ€™s emotinal . The result of this analysis is 35.5% for the value Human Sigma, 49 % for the value of Customers Engagement and 49 % for the value ofÂ Employee Engagement. So the corporationÂ has to increaseÂ all of this parameter.
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