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Abstract

Purpose: This study aims to analyze the effect of Islamic corporate governance and shariah compliance on customer trust in Islamic bank.

Methodology: The research method used is a quantitative method with random sampling technique. The data analysis technique used is descriptive statistics and multiple linear regression techniques to test the hypothesis.

Findings: The results of the study show that (1) out of the five principles of GCG (transparency, accountability, responsibility, independency and fairness) only transparency has a positive effect on customer trust as indicated by a significance value of 0.047. (2) shariah compliance has a positive effect on customer trust, besides that shariah compliance is a very large indicator contributing to increase customer trust, indicated by a significance value of 0,000.

Originality: As far as we are concerned, only a few publications examined the effect of Islamic corporate governance and shariah compliance on customer trust in Islamic bank.

Keywords

Islamic corporate governance shariah compliance trust

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How to Cite
Sulistiyo, A. B., Wardayati, S. M., Hidayatullah, A., & Riesky, S. S. N. (2020). Effect of Islamic corporate governance on customer trust: empirical study on Islamic bank. Asian Journal of Islamic Management (AJIM), 2(1), 12–24. https://doi.org/10.20885/ajim.vol2.iss1.art2
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