Main Article Content
Abstract
Purpose − This study aims to analyze the effect of variable ease of use, usefulness, perceived risk, and social influence on a recommendation to use sharia e-wallet in Indonesia and Malaysia.
Methodology − This study uses a quantitative method. This study uses primary data by conducting a survey through an online questionnaire of 200 respondents with the criteria sharia e-wallet users and living in Indonesia or Malaysia. This research uses the SEM-PLS analysis method.
Findings − The results of this study found that variable ease of use, usefulness, and social influence significantly and positively affect the recommendation to use the sharia e-wallet. In contrast, the perceived risk has a negative effect on the recommendation to use a sharia e-wallet. Based on the Multi-Group Analysis (MGA) test, there is no significant difference between Indonesian and Malaysian users for all variables.
Originality − This study adds to the literature, especially on the factors influencing recommendation to use in sharia e-wallet. There are limited studies on this topic, especially for sharia e-wallets in Indonesia and Malaysia. The uniqueness of this research is that the primary data used includes respondents in various regions in Indonesia and Malaysia.
Practical implications − The results of this study can be used as a reference by the Islamic fintech industry to develop a sharia e-wallet both in terms of product, quality, and others to be better in the future.
Keywords
Article Details
Copyright (c) 2022 Eka Rani Fitrianingsih, Bayu Arie Fianto
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References
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- Oentario, Y., Harianto, A., & Irawati, J. (2017). Pengaruh usefulness, ease of use, risk terhadap intention to buy online patisserie melalui consumer attitude berbasis media sosial di Surabaya. Jurnal Manajemen Pemasaran, 11(1), 26–31. https://doi.org/10.9744/pemasaran.11.1.26-31
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References
Andriyaningtyas, I., Adam, M., & Herianingrum, S. (2022). Penerimaan e-wallet syariah LinkAja dalam rangka pengembangan ekonomi digital di Indonesia. EKUITAS (Jurnal Ekonomi dan Keuangan), 5(4). https://doi.org/10.24034/j25485024.y2021.v5.i4.4772
Daragmeh, A., Lentner, C., & Sági, J. (2021). FinTech payments in the era of Covid-19: Factors influencing behavioral intentions of “Generation X” in Hungary to use mobile payment. Journal of Behavioral and Experimental Finance, 32, 100574. https://doi.org/10.1016/j.jbef.2021.100574
DinarStandard. (2021). Global Islamic fintech report: Executive summary. DinarStandard and Elipses. https://cdn.salaamgateway.com/special-coverage/islamic-fintech-2021/Global-IslamicFintech-Report-2021-Executive-Summary.pdf
Fintech News, M. (2021). Malaysia fintech report 2021. Fintech News Malaysia, 92. https://de.statista.com/statistik/studie/id/44591/dokument/fintech-report/
Ghazali, I., & Latan, H. (2015). Partial least squares; Konsep, tekhnik dan aplikasi menggunakan program smart PLS 3.0. Semarang: Badan Penerbit Undip
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hu, Z., Ding, S., Li, S., Chen, L., & Yang, S. (2019). Adoption intention of fintech services for bank users: An empirical examination with an extended technology acceptance model. Symmetry, 11(3). https://doi.org/10.3390/sym11030340
Isnurhadi, R. (2021). E-wallet payments usage, and trends in Indonesia. https://www.xendit.co/en/blog/e-wallet-payments-usage-and-trends-in-indonesia/
LinkAja. (2020). Layanan LinkAja syariah. LinkAja.id. https://www.linkaja.id/syariah
Matemba, E. D., & Li, G. (2018). Consumers’ willingness to adopt and use WeChat wallet: An empirical study in South Africa. Technology in Society, 53, 55–68. https://doi.org/10.1016/j.techsoc.2017.12.001
Mombeuil, C. (2020). An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets. Journal of Retailing and Consumer Services, 55. https://doi.org/10.1016/j.jretconser.2020.102127
Oentario, Y., Harianto, A., & Irawati, J. (2017). Pengaruh usefulness, ease of use, risk terhadap intention to buy online patisserie melalui consumer attitude berbasis media sosial di Surabaya. Jurnal Manajemen Pemasaran, 11(1), 26–31. https://doi.org/10.9744/pemasaran.11.1.26-31
Oliveira, T., Thomas, M., Baptista, G., & Campos, F. (2016). Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology. Computers in Human Behavior, 61(2016), 404–414. https://doi.org/10.1016/j.chb.2016.03.030
Pal, A., Herath, T., De’, R., & Raghav Rao, H. (2021). Why do people use mobile payment technologies and why would they continue? An examination and implications from India. Research Policy, 50(6), 104228. https://doi.org/10.1016/j.respol.2021.104228
Ridaryanto, Firmansyah, R. K., Kartono, R., & Sundjaja, A. M. (2020). Factors affecting the use of e-wallet in Jabodetabek area. International Journal of Advanced Trends in Computer Science and Engineering, 9(2), 1005–1012. https://doi.org/10.30534/ijatcse/2020/17922020
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2020). Handbook of market research. In Handbook of Market Research (Issue July). https://doi.org/10.1007/978-3-319-05542-8
Singh, N., Sinha, N., & Liébana-Cabanillas, F. J. (2020). Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use, and social influence. International Journal of Information Management, 50, 191–205. https://doi.org/10.1016/j.ijinfomgt.2019.05.022
Tan, J. (2020). Mastercard: Malaysia has highest mobile wallet usage in southeast asia. The MasterCard Impact Study. https://ringgitplus.com/en/blog/e-wallet/mastercard-malaysia-has-highest-mobile-wallet-usage-in-southeast-asia.html
Verkijika, S. F. (2020). An effective response model for understanding the acceptance of mobile payment systems. Electronic Commerce Research and Applications, 39. https://doi.org/10.1016/j.elerap.2019.100905
Wang, E., & Chou, N. (2014). Consumer characteristics, social influence, and system factors on online group-buying repurchasing intention. Journal of Electronic Commerce Research, 15(2). https://www.academia.edu/download/36483321/Paper3.pdf
World Payment Report. (2021). World payments report 2021. 60. https://worldpaymentsreport.com/wp-content/uploads/sites/5/2021/10/World-Payments-Report_2021_Web.pdf
Zulkefli, A., Rusmadi, H., & Aziz, A. A. (2019). Application of e-wallet: a preliminary analysis from the shariah perspective: تطبيق المحفظة الإلكترونية: تحليل أولي من منظور الشريعة الإسلامية. International Journal of Fiqh and Usul al-Fiqh Studies, 3(2), 98-105. https://journals.iium.edu.my/al-fiqh/index.php/al-fiqh/article/view/159