Main Article Content
Abstract
Purpose – This study examined the moderating effect of work experience on the relationship between work motivation and employee performance at an Islamic hospital in East Java. It explores how varying levels of experience influence the impact of motivation on performance, providing insights into improving workforce effectiveness.
Methodology – An explanatory design was used with a sample of 150 Islamic hospital employees selected using proportional sampling. Data were collected through structured questionnaires using a five-point Likert scale. Multiple and interaction regression analyses were performed using IBM SPSS Statistics version 25 to assess the relationships between work motivation, work experience, and employee performance as well as the moderating role of experience.
Findings – The results show a significant positive relationship between work motivation and employee performance, with motivated employees consistently achieving higher performance levels. Work experience significantly moderated this relationship, amplifying the positive effect of motivation on performance. Employees with more experience experienced greater performance improvements when motivated, highlighting the critical role of experience.
Implications – These findings provide practical insights for hospital management, suggesting that motivational strategies should consider different levels of experience. Customized training programs, experience-based development, and rewards aligned with work experience can enhance motivation and performance, and improve retention and organizational outcomes.
Originality – This study contributes to the existing literature by providing empirical evidence of the moderating effect of work experience on the motivation-performance relationship in the healthcare sector, offering practical recommendations for experience-based employee management development strategies. Motivation strategies to optimize employee performance and enhance organizational outcomes.
Keywords
Article Details
Copyright (c) 2024 Chamdan Purnama, Mirhamida Rahmah, Dinda Fatmah, Karina Ananda Putri, Syaiful Hasani, Yusriyah Rahmah, Zakiyah Zulfa Rahmah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution ShareAlike License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
References
- Agirre-Aramburu, I., Freundlich, F., & Blázquez-Díaz, T. (2024). The perspective of managers on integrating HR practices to increase organizational performance in SME firms: An analysis of the interaction effect. Intangible Capital, 20(1), 215. https://doi.org/10.3926/ic.2418
- Al Sabei, S. D., Labrague, L. J., Al-Rawajfah, O., AbuAlRub, R., Burney, I. A., & Jayapal, S. K. (2022). Relationship between interprofessional teamwork and nurses’ intent to leave work: The mediating role of job satisfaction and burnout. Nurs Forum, 57(4), 568–576. https://doi.org/10.1111/nuf.12706
- Alsadaan, N., Salameh, B., Reshia, F. A. A. E., Alruwaili, R. F., Alruwaili, M., Awad Ali, S. A., Alruwaili, A. N., Hefnawy, G. R., Alshammari, M. S. S., Alrumayh, A. G. R., Alruwaili, A. O., & Jones, L. K. (2023). Impact of nurse leaders behaviors on nursing staff performance: A systematic review of literature. Inquiry, 60. https://doi.org/10.1177/00469580231178528
- Aungsuroch, Y., & Montayre, J. (2024). Updating factors influencing nurse work engagement in the hospital settings : A systematic review. Journal of Healthcare Leadership,16, 157-176. https://doi.org/10.2147/JHL.S451056
- Bostan, S., Urek, D., & Yesildag, A. Y. (2024). A model proposal for developing a solution and determining the administrative problems of hospitals in Turkey: The BUY model. research and theory for nursing practice, Research and Theory for Nursing Practice, 38(2), 227–251. https://doi.org/10.1891/RTNP-2023-0091
- Dedahanov, A. T., Rhee, C., & Yoon, J. (2017). Organizational structure and innovation performance: Is employee innovative behavior a missing link? Career Development International, 22(4), 334–350. https://doi.org/10.1108/CDI-12-2016-0234
- Durrani, N., Raziq, A., Mahmood, T., & Khan, M. R. (2024). Barriers to adaptation of environmental sustainability in SMEs: A qualitative study. PLoS ONE, 19(5 May), 1–22. https://doi.org/10.1371/journal.pone.0298580
- Fan, S. X., Duan, S. X., & Deng, H. (2024). Improving digital work experience: An experimental investigation of IT identity and organization support. Industrial Management and Data Systems, 124(3), 1107–1131. https://doi.org/10.1108/IMDS-02-2023-0128
- Firjatullah, J., Wolor, C. W, & Marsofiyati. (2023). Pengaruh lingkungan kerja, budaya kerja, dan beban kerja terhadap kinerja karyawan. Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen Dan Bisnis, 2(1), 01–10. https://doi.org/10.61132/manuhara.v2i1.426
- Franco, L. M., Bennett, S., & Kanfer, R. (2002). Health sector reform and public sector health worker motivation: A conceptual framework. Social Science and Medicine, 54(8), 1255–1266. https://doi.org/10.1016/S0277-9536(01)00094-6
- Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25 (9th ed.). Badan Penerbit Univesitas Diponegoro.
- Grundgeiger, T., Juranz, C., Hurtienne, J., & Happel, O. (2024). Motives and fluent interaction in clinical documentation: An experience-based design for a documentation tool in anesthesiology. Human Factors in Healthcare, 5(April 2023). https://doi.org/10.1016/j.hfh.2024.100071
- Guo, Q., Yang, X., & Xie, H. (2024). The impacts of mountain campsite attributes on tourists’ satisfaction and behavioral intentions: The mediating role of experience quality. Journal of Destination Marketing & Management, 32, 100873. http://dx.doi.org/10.1016/j.jdmm.2024.100873
- He, P., Zhou, Q., Zhao, H., Jiang, C., & Wu, Y. J. (2020). Compulsory citizenship behavior and employee creativity: Creative self-efficacy as a mediator and negative affect as a moderator. Frontiers in Psychology, 11, 1–16. https://doi.org/10.3389/fpsyg.2020.01640
- Heidari, S., Tavakkoli-Moghaddam, R., Salimi, B., Mehdizadeh-Somarin, Z., & Hamid, M. (2024). An integrated approach for evaluating and improving the performance of hospital ICUs based on ergonomic and work-motivational factors. Computers in biology and medicine, 168, 107773. https://doi.org/10.1016/j.compbiomed.2023.107773
- Lawlis, T., Mawer, T., Bevitt, T., Arthur, T., Andrew, L., Wallace, R., Sambell, R., & Devine, A. (2024). Host organizations’ perceptions to providing safe and inclusive work-integrated learning programs for students with disability. International Journal of Work-Integrated Learning, 25(1), 95–107. https://www.ijwil.org/files/IJWIL_25_1_95_107.pdf
- Layek, D., & Koodamara, N. K. (2024). Motivation, work experience, and teacher performance: A comparative study. Acta Psychologica, 245, 104217. https://doi.org/10.1016/j.actpsy.2024.104217
- McNall, L. A., Masuda, A. D., & Nicklin, J. M. (2009). Flexible work arrangements, job satisfaction, and turnover intentions: The mediating role of work-to-family enrichment. Journal of Psychology: Interdisciplinary and Applied, 144(1), 61–81. https://doi.org/10.1080/00223980903356073
- Pham, T. P. T., Van Nguyen, T., Van Nguyen, P., & Ahmed, Z. U. (2024). The pathways to innovative work behavior and job performance: Exploring the role of public service motivation, transformational leadership, and person-organization fit in Vietnam’s public sector. Journal of Open Innovation: Technology, Market, and Complexity, 10(3), 100315. https://doi.org/10.1016/j.joitmc.2024.100315
- Purnama, C. (2010). Motivasi dan kemampuan usaha dalam meningkatkan keberhasilan usaha industri kecil (Studi pada industri kecil sepatu di Jawa Timur). Jurnal Manajemen dan Kewirausahaan, 12(2), 177-184. https://doi.org/10.9744/jmk.12.2.pp.%20177-184
- Pursio, K., Kankkunen, P., Mikkonen, S., & Kvist, T. (2024). Organizational characteristics of nursing practice environments related to registered nurses’ professional autonomy and job satisfaction in two Finnish Magnet-aspiring hospitals: Structural equation modeling study. BMC Nursing, 23(1), 1–13. https://doi.org/10.1186/s12912-024-01772-9
- Rinaldi, E., & Riyanto, S. (2021). The effect of work motivation, work environment, and job satisfaction on organizational citizenship behavior and their impact on employees performance of RSU Menteng Mitra Afia during the Covid-19 pandemic. International Journal of Research in Business and Social Science,10(6), 101–110. https://doi.org/10.20525/ijrbs.v10i6.1293
- Tafese Keltu, T. (2024). The effect of human resource development practice on employee performance with the mediating role of job satisfaction among Mizan Tepi University’s academic staff in Southwestern Ethiopia. Heliyon, 10(8), e29821. https://doi.org/10.1016/j.heliyon.2024.e29821
- Thani, A. K. A., Rosely, N., Sakarji, S. R., & Zainuddin, N. N. M. Z. (2023). Islamic work ethics and organizational citizenship behavior among Muslims employees in jabatan kemajuan masyarakat (Kemas), Putrajaya. International Journal of Accounting, Finance and Business (IJAFB), 8(46), 220–232. https://doi.org/10.55573/IJAFB.084615
- Udekwe, E., Iwu, C. G., & Obadire, O. S. (2024). Impact of human resource information system performance for sustainable health sector in South Africa. Electronic Journal of Knowledge Management, 22(2), 1–17. https://doi.org/10.34190/ejkm.22.2.3344
- Umihastanti, D., & Frianto, A. (2022). Pengaruh dukungan organisasi dan employee engagement terhadap kinerja pegawai badan kepegawaian daerah. Jurnal Ilmu Manajemen, 10(1), 219–232. https://doi.org/10.26740/jim.v10n1.p219-232
- Vo, T. T. D., Tuliao, K. V., & Chen, C. W. (2022). Work motivation: The roles of individual needs and social conditions. Behavioral Sciences, 12(2). https://doi.org/10.3390/bs12020049
- Zhao, H., Chen, Y., & Liu, W. (2023). Socially responsible human resource management and employee moral voice: Based on the self-determination theory. Journal of Business Ethics, 183(3), 929–946. https://doi.org/10.1007/s10551-022-05082-5
References
Agirre-Aramburu, I., Freundlich, F., & Blázquez-Díaz, T. (2024). The perspective of managers on integrating HR practices to increase organizational performance in SME firms: An analysis of the interaction effect. Intangible Capital, 20(1), 215. https://doi.org/10.3926/ic.2418
Al Sabei, S. D., Labrague, L. J., Al-Rawajfah, O., AbuAlRub, R., Burney, I. A., & Jayapal, S. K. (2022). Relationship between interprofessional teamwork and nurses’ intent to leave work: The mediating role of job satisfaction and burnout. Nurs Forum, 57(4), 568–576. https://doi.org/10.1111/nuf.12706
Alsadaan, N., Salameh, B., Reshia, F. A. A. E., Alruwaili, R. F., Alruwaili, M., Awad Ali, S. A., Alruwaili, A. N., Hefnawy, G. R., Alshammari, M. S. S., Alrumayh, A. G. R., Alruwaili, A. O., & Jones, L. K. (2023). Impact of nurse leaders behaviors on nursing staff performance: A systematic review of literature. Inquiry, 60. https://doi.org/10.1177/00469580231178528
Aungsuroch, Y., & Montayre, J. (2024). Updating factors influencing nurse work engagement in the hospital settings : A systematic review. Journal of Healthcare Leadership,16, 157-176. https://doi.org/10.2147/JHL.S451056
Bostan, S., Urek, D., & Yesildag, A. Y. (2024). A model proposal for developing a solution and determining the administrative problems of hospitals in Turkey: The BUY model. research and theory for nursing practice, Research and Theory for Nursing Practice, 38(2), 227–251. https://doi.org/10.1891/RTNP-2023-0091
Dedahanov, A. T., Rhee, C., & Yoon, J. (2017). Organizational structure and innovation performance: Is employee innovative behavior a missing link? Career Development International, 22(4), 334–350. https://doi.org/10.1108/CDI-12-2016-0234
Durrani, N., Raziq, A., Mahmood, T., & Khan, M. R. (2024). Barriers to adaptation of environmental sustainability in SMEs: A qualitative study. PLoS ONE, 19(5 May), 1–22. https://doi.org/10.1371/journal.pone.0298580
Fan, S. X., Duan, S. X., & Deng, H. (2024). Improving digital work experience: An experimental investigation of IT identity and organization support. Industrial Management and Data Systems, 124(3), 1107–1131. https://doi.org/10.1108/IMDS-02-2023-0128
Firjatullah, J., Wolor, C. W, & Marsofiyati. (2023). Pengaruh lingkungan kerja, budaya kerja, dan beban kerja terhadap kinerja karyawan. Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen Dan Bisnis, 2(1), 01–10. https://doi.org/10.61132/manuhara.v2i1.426
Franco, L. M., Bennett, S., & Kanfer, R. (2002). Health sector reform and public sector health worker motivation: A conceptual framework. Social Science and Medicine, 54(8), 1255–1266. https://doi.org/10.1016/S0277-9536(01)00094-6
Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25 (9th ed.). Badan Penerbit Univesitas Diponegoro.
Grundgeiger, T., Juranz, C., Hurtienne, J., & Happel, O. (2024). Motives and fluent interaction in clinical documentation: An experience-based design for a documentation tool in anesthesiology. Human Factors in Healthcare, 5(April 2023). https://doi.org/10.1016/j.hfh.2024.100071
Guo, Q., Yang, X., & Xie, H. (2024). The impacts of mountain campsite attributes on tourists’ satisfaction and behavioral intentions: The mediating role of experience quality. Journal of Destination Marketing & Management, 32, 100873. http://dx.doi.org/10.1016/j.jdmm.2024.100873
He, P., Zhou, Q., Zhao, H., Jiang, C., & Wu, Y. J. (2020). Compulsory citizenship behavior and employee creativity: Creative self-efficacy as a mediator and negative affect as a moderator. Frontiers in Psychology, 11, 1–16. https://doi.org/10.3389/fpsyg.2020.01640
Heidari, S., Tavakkoli-Moghaddam, R., Salimi, B., Mehdizadeh-Somarin, Z., & Hamid, M. (2024). An integrated approach for evaluating and improving the performance of hospital ICUs based on ergonomic and work-motivational factors. Computers in biology and medicine, 168, 107773. https://doi.org/10.1016/j.compbiomed.2023.107773
Lawlis, T., Mawer, T., Bevitt, T., Arthur, T., Andrew, L., Wallace, R., Sambell, R., & Devine, A. (2024). Host organizations’ perceptions to providing safe and inclusive work-integrated learning programs for students with disability. International Journal of Work-Integrated Learning, 25(1), 95–107. https://www.ijwil.org/files/IJWIL_25_1_95_107.pdf
Layek, D., & Koodamara, N. K. (2024). Motivation, work experience, and teacher performance: A comparative study. Acta Psychologica, 245, 104217. https://doi.org/10.1016/j.actpsy.2024.104217
McNall, L. A., Masuda, A. D., & Nicklin, J. M. (2009). Flexible work arrangements, job satisfaction, and turnover intentions: The mediating role of work-to-family enrichment. Journal of Psychology: Interdisciplinary and Applied, 144(1), 61–81. https://doi.org/10.1080/00223980903356073
Pham, T. P. T., Van Nguyen, T., Van Nguyen, P., & Ahmed, Z. U. (2024). The pathways to innovative work behavior and job performance: Exploring the role of public service motivation, transformational leadership, and person-organization fit in Vietnam’s public sector. Journal of Open Innovation: Technology, Market, and Complexity, 10(3), 100315. https://doi.org/10.1016/j.joitmc.2024.100315
Purnama, C. (2010). Motivasi dan kemampuan usaha dalam meningkatkan keberhasilan usaha industri kecil (Studi pada industri kecil sepatu di Jawa Timur). Jurnal Manajemen dan Kewirausahaan, 12(2), 177-184. https://doi.org/10.9744/jmk.12.2.pp.%20177-184
Pursio, K., Kankkunen, P., Mikkonen, S., & Kvist, T. (2024). Organizational characteristics of nursing practice environments related to registered nurses’ professional autonomy and job satisfaction in two Finnish Magnet-aspiring hospitals: Structural equation modeling study. BMC Nursing, 23(1), 1–13. https://doi.org/10.1186/s12912-024-01772-9
Rinaldi, E., & Riyanto, S. (2021). The effect of work motivation, work environment, and job satisfaction on organizational citizenship behavior and their impact on employees performance of RSU Menteng Mitra Afia during the Covid-19 pandemic. International Journal of Research in Business and Social Science,10(6), 101–110. https://doi.org/10.20525/ijrbs.v10i6.1293
Tafese Keltu, T. (2024). The effect of human resource development practice on employee performance with the mediating role of job satisfaction among Mizan Tepi University’s academic staff in Southwestern Ethiopia. Heliyon, 10(8), e29821. https://doi.org/10.1016/j.heliyon.2024.e29821
Thani, A. K. A., Rosely, N., Sakarji, S. R., & Zainuddin, N. N. M. Z. (2023). Islamic work ethics and organizational citizenship behavior among Muslims employees in jabatan kemajuan masyarakat (Kemas), Putrajaya. International Journal of Accounting, Finance and Business (IJAFB), 8(46), 220–232. https://doi.org/10.55573/IJAFB.084615
Udekwe, E., Iwu, C. G., & Obadire, O. S. (2024). Impact of human resource information system performance for sustainable health sector in South Africa. Electronic Journal of Knowledge Management, 22(2), 1–17. https://doi.org/10.34190/ejkm.22.2.3344
Umihastanti, D., & Frianto, A. (2022). Pengaruh dukungan organisasi dan employee engagement terhadap kinerja pegawai badan kepegawaian daerah. Jurnal Ilmu Manajemen, 10(1), 219–232. https://doi.org/10.26740/jim.v10n1.p219-232
Vo, T. T. D., Tuliao, K. V., & Chen, C. W. (2022). Work motivation: The roles of individual needs and social conditions. Behavioral Sciences, 12(2). https://doi.org/10.3390/bs12020049
Zhao, H., Chen, Y., & Liu, W. (2023). Socially responsible human resource management and employee moral voice: Based on the self-determination theory. Journal of Business Ethics, 183(3), 929–946. https://doi.org/10.1007/s10551-022-05082-5