Uncertainty reduction in the middle of organizational crisis: application of interpersonal communication and leadership communication
The changing or a dynamic organization structure is one of the dynamic things which always happen in an organization. It was being a focus, when an organization try to change the organization structure in repeated ways and it make a communication crisis in the internal of it. This kind of crisis could make an uncertainty to the worker who involved in the structure, the change of leadership who leads them and also the policy could also affect to the organization itself. This article will explain the communication between the boss and their staffs. How the communication technique of a leader could affect to the uncertainty situation when the organization is in dynamic situation. By literature reviews and within the theories, and by some studies that has been doing, this article will discuss the comunication theories to reduce those uncertainties and will explain of how a very dynamic organization fenomena would need communication as one of the tool to prevent the internal crisis in the organization.
Keywords: organization crisis, interpersonal communication, uncertainties reducement, leadership communication
Adamu, A.A., Mohamad, B., Rahman, N.A.A. (2016). Antecedents of Internal Crisis Communication: A Conceptual Framework. The European Proceedings of Social & Behavioural Sciences EpSBS, eISSN: 2357-1330.
Erben, J., Schneider, F.M., Maier, M. (2016). In the Ear of the Beholder: Self-Other Agreement in Leadership Communication and Its Relationship with Subordinatesâ€™ Job Satisfaction. International Journal of Business Communication, p.1-25.
Frandsen, F. & Johansen, W. (2011). The Study of Internal Crisis Communication: Towards an Integrative Framework. Corporate Communications: An International Journal, Vol. 16 No. 4, pp. 347â€“361.
Georgiana, L.C. (2010). Dynamics of Organizational Structures of the Public Institutions in Romania: Case Study â€“ Central Public Institutions in Romania. Conference of The European Group of Public Administration (EGPA).
Goldhaber, G.M. (1993). Organizational Communication, 6th Ed. New York, McGraw-hill: SAGE Publication Inc.
Heide, M. & Simonsson, C. (2014). Developing Internal Crisis Communication: New Roles and Practices of Communication Professionals. Corporate Communications: An International Journal 2014.
Johansson, C. (2007). Research on Organizational Communication. Nordicom Review 28 (2007) 1, pp. 93-100.
Kyhn, H.S. (2008). Situational Crisis Communication Theory: Its Use in a Complex Crisis with Scandinavian Airlinesâ€™ Grounding of Dash 8-Q400 Airplanes. Master Thesis in Corporate Communication, Department of Language and Business Communications, Aarhus School of Business.
Laajalahti, A., Hyvarinen, J., Vos, M. (2016). Crisis Communication Competence in Co-Producing Safety with Citizen Groups. Social Science 2016, 5, 13.
Luthra, A. & Dahiya, R. (2015). Effective Leadership is All About Communicating Effectively: Coonnecting Leadership and Communication. International Journal of Management and Business Studies, Vol. 5, Issue 3.
Odine, M. (2015). Communication Problems in Management. Journal of Emerging Issues in Economics, Finance, and Banking (JEIEFB), Vol. 4, Issue: 2.
Ruben, B. D. & Gigliotti, R. A. (2016). Leadership as Social Influence: An Expanded View of Leadership Communication Theory and Practce. Journal of Leadership & Organizational Studies, Vol. 23(4), p. 467-479.
Sethi, D. & Seth, M. (2009). Interpersonal Communication: Lifeblood of an Organization. IUP Journal of Soft Skills, Vol. III, Nos. 3 & 4.
West, R. & Turner, L.H. (2008). Introduction Communication Theory: Analysis & Application. 4th Edition. McGraw-Hill: New York.
Yasin, A.M., Arif, L.S.M., dan Heng, L.W. (2016). The Effect of Social Media on Intra-Organizational Communication. World Journal of Management and Behavioural Studies 4 (1): 01-07.
Article MetricsAbstract view : 36 times
PDF - 19 times
- There are currently no refbacks.