Uncertainty reduction in the middle of organizational crisis: application of interpersonal communication and leadership communication

Adinda Mahastri Pratami, Effy Zalfiana Rusfian

Abstract

The changing or a dynamic organization structure is one of the dynamic things which always happen in an organization. It was being a focus, when an organization try to change the organization structure in repeated ways and it make a communication crisis in the internal of it. This kind of crisis could make an uncertainty to the worker who involved in the structure, the change of leadership who leads them and also the policy could also affect to the organization itself. This article will explain the communication between the boss and their staffs. How the communication technique of a leader could affect to the uncertainty situation when the organization is in dynamic situation. By literature reviews and within the theories, and by some studies that has been doing, this article will discuss the comunication theories to reduce those uncertainties and will explain of how a very dynamic organization fenomena would need communication as one of the tool to prevent the internal crisis in the organization.


Keywords: organization crisis, interpersonal communication, uncertainties reducement, leadership communication

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References

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