Main Article Content
Abstract
Introduction
The escalation of the Israel–Palestine conflict in late 2023, coupled with a religious decree in Indonesia prohibiting the purchase of products affiliated with Israel, has intensified consumer-driven avoidance of certain brands. Unlike organized boycotts, brand avoidance reflects individual decisions rooted in moral, ideological, and emotional considerations. In this politically sensitive context, the Boycott, Divestment, and Sanctions movement has amplified public calls to reject brands linked to perceived human rights violations.
Objectives
This study aims to examine the antecedents of brand avoidance among Indonesian consumers toward brands perceived to support Israel, focusing on the roles of ideological incompatibility, undesired self-congruence, social influence, and negative word of mouth, with negative emotion as a mediating variable.
Method
The research employed a quantitative approach using an online survey of 260 Indonesian respondents aged 17 years and above, selected through purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling to assess measurement validity, reliability, and the strength of hypothesized relationships.
Results
All proposed hypotheses were supported. Negative word of mouth was the most influential factor in generating negative emotions, followed by undesired self-congruence, ideological incompatibility, and social influence. Negative emotions—such as anger, moral discomfort, and disappointment—were found to significantly predict brand avoidance, explaining 37.4% of its variance. The predictors collectively explained 44.7% of the variance in negative emotions, indicating moderate explanatory power.
Implications
The findings highlight the critical role of emotional responses in transforming ideological and social triggers into active brand avoidance. For brand managers, maintaining value alignment, monitoring public discourse, and engaging in transparent, ethically responsible practices are essential to mitigate reputational risks in socio-political controversies.
Originality/Novelty
This study advances understanding of brand avoidance by clarifying the mediating role of negative emotions in politically and ethically charged contexts. It provides empirical evidence from Indonesia, a Muslim-majority market, demonstrating how moral identity, social pressures, and public communication shape consumer rejection of brands tied to contentious global issues.
Keywords
Article Details
Copyright (c) 2025 Pebri Anjani Rizqi Efendi, Lizar Alfansi

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References
Amarasinghe, D. P., & Jayasinghe, J. A. S. C. (2021). The impact of negative brand experience on brand avoidance with the mediating effect of negative emotions: Evidence from the Sri Lankan mobile telecommunication sector. Sri Lanka Journal of Marketing, 7(1), 149–179. https://doi.org/10.4038/sljmuok.v7i1.60
DOI: https://doi.org/10.4038/sljmuok.v7i1.60Barghouti, O. (2011). Boycott, divestment, sanctions: The global struggle for Palestinian rights. Haymarket Books. https://www.perlego.com/book/566435/boycott-divestment-sanctions-the-global-struggle-for-palestinian-rights-pdf
BDS Movement. (2024). What is BDS? BDS Movement. https://bdsmovement.net/what-bds
Berndt, A., Petzer, D. J., & Mostert, P. (2019). Brand avoidance – a services perspective. European Business Review, 31(2), 179–196. https://doi.org/10.1108/EBR-02-2017-0033
DOI: https://doi.org/10.1108/EBR-02-2017-0033Bosnjak, M., & Rudolph, N. (2008). Undesired self-image congruence in a low-involvement product context. European Journal of Marketing, 42(5–6), 702–712. https://doi.org/10.1108/03090560810862598
DOI: https://doi.org/10.1108/03090560810862598Clark, R. A., Haytko, D. L., Hermans, C. M., & Simmers, C. S. (2019). Social influence on green consumerism: Country and gender comparisons between China and the United States. Journal of International Consumer Marketing, 31(3), 177–190. https://doi.org/10.1080/08961530.2018.1527740
DOI: https://doi.org/10.1080/08961530.2018.1527740Dalli, D., Romani, S., Grappi, S., & Gistri, G. (2007). The brand dislike construct: Scale development and application to actual brands. Advances in Consumer Research, 34, 680–681. http://www.acrwebsite.org/volumes/12697/volumes/v34/NA-34http://www.copyright.com/.
Demirbag-Kaplan, M., Yildirim, C., Gulden, S., & Aktan, D. (2015). I love to hate you: Loyalty for disliked brands and the role of nostalgia. Journal of Brand Management, 22(2), 136–153. https://doi.org/10.1057/bm.2015.10
DOI: https://doi.org/10.1057/bm.2015.10Duhachek, A., Zhang, S., & Krishnan, S. (2007). Anticipated group interaction: Coping with valence asymmetries in attitude shift. Journal of Consumer Research, 34(3), 395–405. https://doi.org/10.1086/518543
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DOI: https://doi.org/10.1108/BFJ-11-2020-1008Friedman, M. (1985). Consumer boycotts in the United States, 1970-1980: Contemporary events in historical perspective. The Journal of Consumer Affairs, 19(1), 96-117. https://doi.org/10.1111/j.1745-6606.1985.tb00346.x
DOI: https://doi.org/10.1111/j.1745-6606.1985.tb00346.xFrijda, N. H., Manstead, A. S. R., & Bem, S. (2000). The influence of emotions on beliefs. In N. H. Frijda, A. S. R. Manstead, & S. Bem (Eds.), Emotions and beliefs: How feelings influence thoughts (pp. 1-9). Cambridge University Press. https://doi.org/10.1017/CBO9780511659904.001
DOI: https://doi.org/10.1017/CBO9780511659904.001Hair, J. J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, Nicholas. P., & Ray, S. (2021). Classroom companion: Business partial least squares structural equation modeling (PLS-SEM) using R. Springer. https://doi.org/https://doi.org/10.1007/978-3-030-80519-7
DOI: https://doi.org/10.1007/978-3-030-80519-7Hegner, S. M., Fetscherin, M., & van Delzen, M. (2017). Determinants and outcomes of brand hate. Journal of Product and Brand Management, 26(1), 13–25. https://doi.org/10.1108/JPBM-01-2016-1070
DOI: https://doi.org/10.1108/JPBM-01-2016-1070Hogg, M. K. (1998). Anti-constellations: Exploring the impact of negation on consumption. Journal of Marketing Management, 14(1–3), 133–158. https://doi.org/10.1362/026725798784959354
DOI: https://doi.org/10.1362/026725798784959354Hogg, M. K., & Michell, P. C. N. (1996). Identity, self and consumption: A conceptual framework. Journal of Marketing Management, 12(7), 629–644. https://doi.org/10.1080/0267257X.1996.9964441
DOI: https://doi.org/10.1080/0267257X.1996.9964441Iranzo-Barreira, Á., Ruiz-Mafe, C., & Küster, I. (2024). Online social influence and negative emotions toward snow sports brands: Moderation and mediation effects. Journal of Theoretical and Applied Electronic Commerce Research, 19(3), 2360–2376. https://doi.org/10.3390/jtaer19030114
DOI: https://doi.org/10.3390/jtaer19030114Kandil, M. A., Saleh, Z., Eyad, M., & Mohamed, E. (2022). The impact of word of mouth on brand avoidance “An investigation into the Egyptian automobile market”. Delta University Scientific Journal, 5(2), 405-412. https://doi.org/10.21608/dusj.2022.275554
DOI: https://doi.org/10.21608/dusj.2022.275554Kavaliauskė, M., & Simanavičiūtė, E. (2015). Brand avoidance: Relations between brand-related stimulti and negative emotions. Organizations and Markets in Emerging Economies, 6(1), 44-77. https://doi.org/10.15388/omee.2015.6.1.14227
DOI: https://doi.org/10.15388/omee.2015.6.1.14227Khan, M. A., & Lee, M. S. W. (2014). Prepurchase determinants of brand avoidance: The moderating role of country-of-origin familiarity. Journal of Global Marketing, 27(5), 329–343. https://doi.org/10.1080/08911762.2014.932879
DOI: https://doi.org/10.1080/08911762.2014.932879Kim, H., Choo, H. J., & Yoon, N. (2013). The motivational drivers of fast fashion avoidance. Journal of Fashion Marketing and Management, 17(2), 243–260. https://doi.org/10.1108/JFMM-10-2011-0070
DOI: https://doi.org/10.1108/JFMM-10-2011-0070Knittel, Z., Beurer, K., & Berndt, A. (2016). Brand avoidance among Generation Y consumers. Qualitative Market Research, 19(1), 27–43. https://doi.org/10.1108/QMR-03-2015-0019
DOI: https://doi.org/10.1108/QMR-03-2015-0019Kulviwat, S., Bruner, G. C., & Al-Shuridah, O. (2009). The role of social influence on adoption of high tech innovations: The moderating effect of public/private consumption. Journal of Business Research, 62(7), 706–712. https://doi.org/10.1016/j.jbusres.2007.04.014
DOI: https://doi.org/10.1016/j.jbusres.2007.04.014Lee, M. S. W. & Conroy, D. (2009). Brand avoidance: A negative promises perspective. Advances in Consumer Research, 36, 421-429. https://www.researchgate.net/publication/289141931_Brand_avoidance_A_negative_promises_perspective
Lee, M. S. W., Motion, J., & Conroy, D. (2009). Anti-consumption and brand avoidance. Journal of Business Research, 62(2), 169–180. https://doi.org/10.1016/j.jbusres.2008.01.024
DOI: https://doi.org/10.1016/j.jbusres.2008.01.024Lin, L., Xu, Y., & Tao, Q. (2020). Motivational drivers of Chinese consumers’ brand avoidance behaviours: a perspective of sportswear. International Journal of Fashion Design, Technology and Education, 13(1), 45–57. https://doi.org/10.1080/17543266.2020.1719435
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