Article Sidebar

Submitted
February 28, 2024
Accepted
October 7, 2025
Published
November 5, 2025
Download
PDF
Statistic
Read Counter : 82 Download : 90

Main Article Content

Abstract

E-commerce is a platform that accommodates people's transaction needs using digital methods. The convenience offered by e-commerce not only has positive values, but also has negative impacts, with many people becoming victims of e-commerce crimes. This research aims to examine the regulations that legally protect consumers against all forms of e-commerce crime and examine how these laws are implemented in efforts to resolve consumer disputes. This normative legal research found that legislating consumer protection alone is not enough to eliminate all possibilities of online crime; consumers also need to be educated to prevent losses due to online crime or consumer negligence.

Keywords

E-commerce Violations Dispute Resolution

Article Details

License

Copyright (c) 2025 Audi Febriwidhia Aulia Putra, Dedon Dianta

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).

How to Cite
Putra, A. F. A., & Dianta, D. (2025). Implementasi Penyelesaian Sengketa E-Commerce Dalam Hal Terjadinya Pelanggaran Pelaku Usaha. Officium Notarium, 5(1), 1–25. https://doi.org/10.20885/JON.vol5.iss1.art1
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX
Crossref
Scopus
Google Scholar
Europe PMC

References

  1. Amanatillah, Riska. “PERLINDUNGAN HUKUM TERHADAP KORBAN KEJAHATAN TELEMATIKA MENURUT TINJAUAN VIKTIMOLOGI (Analisis Terhadap Pasal 28 ayat 1 UU No.11 Tahun 2008 tentang ITE).” Universitas Islam Negeri Ar-Raniry Darussalam Banda Aceh, 2018. https://repository.ar-raniry.ac.id/4345/.

  2. Amelia, Rizky, Ilyas Sarbini, Adnan, dan Sukirman. “Penyelesaian Sengketa Konsumen Dalam E-commerce Di Indonesia.” Fundamental: Jurnal Ilmiah Hukum 12, no. 1 (17 Mei 2023): 199–210. https://doi.org/10.34304/jf.v12i1.92.

  3. “Apa Itu E-commerce,” 17 Februari 2012. https://www.unpas.ac.id/apa-itu-e-commerce/.

  4. Bernada, Tetanoe. “UPAYA PERLINDUNGAN HUKUM PADA KONSUMEN DALAM TRANSAKSI E-COMMERCE UNTUK MENDUKUNG PERTUMBUHAN EKONOMI DIGITAL DI INDONESIA.” Jurnal Hukum dan Peradilan 6, no. 1 (31 Maret 2017): 1. https://doi.org/10.25216/jhp.6.1.2017.1-24.

  5. Dewa Gede Ananta Prasetya, Anak Agung Sagung Laksmi Dewi, dan Ni Made Puspasutari Ujianti. “Tinjauan Yuridis Industri E-commerce dalam Melakukan Kegiatan Transaksi Online.” Jurnal Konstruksi Hukum 3, no. 2 (29 Maret 2022): 365–70. https://doi.org/10.55637/jkh.3.2.4838.365-370.

    DOI: https://doi.org/10.55637/jkh.3.2.4838.365-370

  6. Dianta, Dedon. “Urgensi Penegakan Hukum E-commerce di Indonesia: Sebuah Tinjauan Yuridis.” Arus Jurnal Sosial dan Humaniora 3, no. 1 (29 April 2023): 1–14. https://doi.org/10.57250/ajsh.v3i1.173.

  7. Gumanti, Retna. “SYARAT SAHNYA PERJANJIAN (Ditinjau Dari KUHPerdata).” Jurnal Pelangi Ilmu 5, no. 1 (2012). https://ejurnal.ung.ac.id/index.php/JPI/article/view/900/840.

  8. Handrawan, Muh Audi Rahmadani, Idfi Setyaningrum, dan Mintarti Ariani. “PERKEMBANGAN DAN DAMPAK POSITIF DAN NEGATIF E‐COMMERCE BAGI UMKM SEKTOR FURNITUR DAN KONSUMEN.” CALYPTRA 9, no. 1 (Mei 2021). https://journal.ubaya.ac.id/index.php/jimus/article/download/5025/3605/.

  9. Karo Karo, Rizky P. P. “Langkah Hukum Jika Menjadi Korban Tindak Pidana Penggelapan,” 18 Maret 2022. https://www.hukumonline.com/klinik/a/langkah-hukum-jika-menjadi-korban-tindak-pidana-penggelapan-lt5daa75e2a4d26/.

  10. Khilzy Henrya Shoukat, Rafy Muhammad. “KEKUATAN HUKUM PINJAM NAMA (NOMINEE) PADA AKTA JUAL BELI DIHUBUNGKAN DENGAN PASAL 19 UUPA JO PERATURAN PEMERINTAH NO 24 TAHUN 1997 MENGENAI PENDAFTARAN TANAH.” Universitas Pasundan Bandung, 2022. http://repository.unpas.ac.id/59799/.

  11. Laming, Syamsidarti. “TREN E-COMMERCE PADA ERA PANDEMI COVID-19.” Jurnal Penelitian Humano 11, no. 2 (November 2020).

  12. Lastri, Widia Ayu, dan Ali Anis. “Pengaruh E-commerce, Inflasi dan Nilai Tukar Tukar Terhadap Pertumbuhan Ekonomi Indonesia.” Jurnal Kajian Ekonomi dan Pembangunan 2, no. 2 (1 Juni 2020): 25. https://doi.org/10.24036/jkep.v2i2.12638.

  13. Mahesa, Anang Rafli. “PENEGAKAN HUKUM TERHADAP TINDAK PIDANA PENIPUAN JUAL BELI ONLINE (E-COMMERCE) DI KOTA YOGYAKARTA.” Universitas Islam Indonesia Yogyakarta, 2023. https://dspace.uii.ac.id/bitstream/handle/123456789/42696/18410396.pdf?sequence=1.

  14. Matompo, Osgar Sahim. “LEGAL PROTECTION OF ONLINE BUSINESS TRANSACTION (E-COMMERCE) DURING THE COVID-19 PANDEMIC IN INDONESIA.” Legal Standing : Jurnal Ilmu Hukum 4, no. 1 (18 Mei 2020): 146. https://doi.org/10.24269/ls.v4i1.2660.

  15. Maulana, Adhi. “Heboh! Beli iPhone 6 di Lazada Malah Dapat Sabun.” liputan 6, 30 Juni 2015. https://www.liputan6.com/tekno/read/2262555/heboh-beli-iphone-6-di-lazada-malah-dapat-sabun.

  16. Maulidia, Rahma. “E-commerce: Pasar Digital dan Barang Digital,” 21 November 2020. https://www.researchgate.net/publication/346059842_E-commerce_Pasar_Digital_dan_Barang_Digital.

  17. Moha, Mohamad Rivaldi, Ahmad Ahmad, Amanda Adelina Harun, dan Nurul Fazri Elfikri. “The Comparative Law Study: E-commerce Regulation in Indonesia and Singapore.” JURNAL LEGALITAS 16, no. 2 (30 Oktober 2023): 248–59. https://doi.org/10.33756/jelta.v16i2.20463.

  18. Mustajibah, Tutik. “DINAMIKA E-COMMERCE DI INDONESIA TAHUN 1999-2015.” AVATARA, e-Journal Pendidikan Sejarah 10, no. 3 (2021). https://ejournal.unesa.ac.id/index.php/avatara/article/view/40965/35368.

  19. Mustajibah, Tutik, dan Agus Trilaksana. “DINAMIKA E-COMMERCE DI INDONESIA TAHUN 1999-2015” 10, no. 3 (2021).

  20. Ni Made Yulia Dewati Ayu, Ni Made Yulia Dewati Ayu dan Jakaria. “PENGARUH E-COMMERCE TERHADAP PERTUMBUHAN EKONOMI INDONESIA.” Jurnal Ekonomi Trisakti 3, no. 2 (25 Agustus 2023): 2891–2900. https://doi.org/10.25105/jet.v3i2.17499.

  21. Ningrum, Dewi Widya. “Kasus Lagi, Beli Asus Zenfone 6 di Lazada Malah Dapat Kispray.” liputan 6, 8 Juni 2015. https://www.liputan6.com/tekno/read/2268889/kasus-lagi-beli-asus-zenfone-6-di-lazada-malah-dapat-kispray.

  22. Nur Hayati, Adis. “Analisis Tantangan dan Penegakan Hukum Persaingan Usaha pada Sektor E-commerce di Indonesia.” Jurnal Penelitian Hukum De Jure 21, no. 1 (22 Februari 2021): 109. https://doi.org/10.30641/dejure.2021.V21.109-122.

  23. Oka Setiawan, I Ketut. HUKUM PERIKATAN. Jakarta: Sinar Grafika, 2015.

  24. Panji, Aditya. “Penggelapan Dana Rekber Blackpanda Kaskus Capai Rp 515 Juta.” CNN Indonesia, 15 September 2015. https://www.cnnindonesia.com/teknologi/20150915133550-185-78851/penggelapan-dana-rekber-blackpanda-kaskus-capai-rp-515-juta.

  25. Perdana, Rifki Putra, Fuad, dan Said Munawar. “Implementasi Penyelesaian Sengketa Konsumen Oleh Badan Penyelesaian Sengketa Konsumen di Yogyakarta.” WIDYA PRANATA HUKUM 3, no. 2 (September 2021): 1–27. https://dx.doi.org/10.37631/widyapranata.v3i2.433.

  26. Prayuti, Yuyut. “DINAMIKA PERLINDUNGAN HUKUM KONSUMEN DI ERA DIGITAL: ANALISIS HUKUM TERHADAP PRAKTIK E-COMMERCE DAN PERLINDUNGAN DATA KONSUMEN DI INDONESIA” 5, no. 1 (2024).

  27. Puspitasari, Ikka. “PERTANGGUNGJAWABAN PIDANA PELAKU TINDAK PIDANA PENIPUAN ONLINE DALAM HUKUM POSITIF DI INDONESIA.” HUMANI (HUKUM DAN MASYARAKAT MADANI) 8, no. 1 (Mei 2018): 1–14.

    DOI: https://doi.org/10.26623/humani.v8i1.908

  28. Putri, Aurelia Salsabila, dan Roni Zakaria. “ANALISIS PEMETAAN E-COMMERCE TERBESAR DI INDONESIA BERDASARKAN MODEL KEKUATAN EKONOMI DIGITAL,” 2020.

  29. Rahman, Irsan, Sahrul, Riezka Eka Mayasari, Tia Nurapriyanti, dan Yuliana. “Hukum Perlindungan Konsumen di Era E-commerce: Menavigasi Tantangan Perlindungan Konsumen dalam Lingkungan Perdagangan Digital.” Jurnal Hukum dan HAM Wara Sains 2, no. 08 (31 Agustus 2023): 704–12. https://doi.org/10.58812/jhhws.v2i08.605.

  30. Ristyawati, Aprista. “ANALISIS HUKUM MENGENAI LEGAL STANDING PEMOHON DALAM PERKARA PEMBUBARAN PARTAI POLITIK DI INDONESIA SEBAGAI WUJUD NEGARA DEMOKRATIS.” Universitas Diponegoro Semarang, 2017. http://eprints.undip.ac.id/61607/.

  31. Riswandi, Dedi. “TRANSAKSI ON-LINE (E-COMMERCE) : PELUANG DAN TANTANGAN DALAM PERSPEKTIF EKONOMI ISLAM.” Jurnal Econetica 1, no. 1 (Mei 2019): 1–13.

  32. Rizkinaswara, Leski. “Revolusi Industri 4.0,” 28 Januari 2020. https://aptika.kominfo.go.id/2020/01/revolusi-industri-4-0/.

  33. Rudiastari, Elina. “PERLINDUNGAN HUKUM TERHADAP KONSUMEN DALAM PERJANJIAN JUAL BELI MELALUI E-COMMERCE DI INDONESIA” 5 (2015).

  34. Saeh, Serjio, Liju Z. Vianny, dan Deine R. Ringkuangan. “KAJIAN HUKUM TERHADAP KEKUATAN MENGIKAT MEMORANDUM OF UNDERSTANDING DITINJAU DARI PASAL 1233 KUHPERDATA.” Lex Privatum 4, no. 4 (April 2021): 55–64.

  35. Shobirin, Shobirin. “JUAL BELI DALAM PANDANGAN ISLAM.” Jurnal Bisnis dan Manajemen Islam 3, no. 2 (Desember 2015): 240–61.

  36. Sinaga, Niru Anita. “IMPLEMENTASI HAK DAN KEWAJIBAN PARA PIHAK DALAM HUKUM PERJANJIAN.” Jurnal Ilmiah Hukum Dirgantara–Fakultas Hukum Universitas Dirgantara Marsekal Suryadarma 10, no. 1 (September 2019): 1–20.

  37. Sitompul, Meline Gerarita, M Syaifuddin, dan Annalisa Yahanan. “ONLINE DISPUTE RESOLUTION (ODR): PROSPEK PENYELESAIAN SENGKETA E-COMMERCE DI INDONESIA.” Jurnal Renaissance 1, no. 2 (Agustus 2016).

  38. Sudaryono, Efana Rahwanto, dan Ratna Komala. “E-COMMERCE DORONG PEREKONOMIAN INDONESIA, SELAMA PANDEMI COVID 19 SEBAGAI ENTREPRENEUR MODERN DAN PENGARUHNYA TERHADAP BISNIS OFFLINE.” JURNAL MANAJEMEN DAN BISNIS (JUMANIS) PRODI KEWIRAUSAHAAN 2, no. 2 (2020).

  39. Tamba, Imelda. “PERANBPSK DALAM PENYELESAIAN SENGKETA KONSUMEN DI INDONESIA UNTUK SEBAGAI WUJUD CITA-CITA PERLINDUNGAN KONSUMEN DI BIDANG EKONOMI.” Ensiklopedia of Journal 1, no. 1 (Oktober 2018): 79–84.

  40. Urip Salami, Rochani, dan Rahadi Wasi Bintoro. “ALTERNATIF PENYELESAIAN SENGKETA DALAM SENGKETA TRANSAKSI ELEKTRONIK (E-COMMERCE).” Jurnal Dinamika Hukum 13, no. 1 (Januari 2013): 125–35. http://dx.doi.org/10.20884/1.jdh.2013.13.1.161.