Article Sidebar

Submitted
January 25, 2023
Accepted
October 26, 2023
Published
October 30, 2023
Download
PDF
Statistic
Read Counter : 879 Download : 571

Main Article Content

Abstract

Increasing the organizational commitment of employees or staff is one way to increase organizational performance so that it remains competitive and resilient. The aim of this research is to determine the relationship between servant leadership and interpersonal communication and Islamic work ethics as mediators with the organizational commitment of journal managers. Quantitative methods were used with (online) questionnaires distributed to universities in Indonesia. The novelty of this research is using measuring instruments for interpersonal communication and organizational commitment that are different from several previous studies. The research results show that all independent variables are significantly related to organizational commitment factors, except interpersonal communication. Interpersonal communication has no significant relationship with organizational commitment (P=0.822), but when mediated by Islamic work ethics it has a significant relationship with organizational commitment (P=0.001). This means that Islamic work ethics become a full mediator of interpersonal communication relationships and organizational commitment. The influence of leadership factors on organizational commitment is very strong (P=0.001). On the other hand, when mediated by Islamic work ethics, the influence decreases (P=0.004).

Keywords

komitmen organisasi kepemimpinan yang melayani komunikasi interpersonal etika kerja islam

Article Details

License

Copyright (c) 2023 Faraz, Anggi Arif Fudin Setiadi, Elfrida Khoerunnisa, Firdaus Algim Nastiyar

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Author Biography

Faraz, Magister Profesi Psikologi, Fakultas Psikologi dan Ilmu Sosial Budaya, Universitas Islam Indonesia, Yogyakarta, Indonesia

Google Scholar : https://scholar.google.co.id/citations?user=8AwuLJwAAAAJ&hl=id

How to Cite
Faraz, Setiadi, A. A. F. ., Khoerunnisa, E. ., & Nastiyar, F. A. . (2023). Komitmen Organisasi Staf Jurnal Indonesia berdasarkan Komunikasi, Kepemimpinan, dan Etika Kerja. Jurnal Komunikasi, 18(1), 15–33. https://doi.org/10.20885/komunikasi.vol18.iss1.art2
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX
Crossref
Scopus
Google Scholar
Europe PMC

References

  1. Administrator Moraref (2019). ‘Data Statistik Jurnal Pada Portal Moraref KEMENAG RI’. Divisi Pendidikan Tinggi Dirjen Pendis, pp. 1–5.
  2. Afsar, B., Maqsoom, A., Shahjehan, A., Afridi, S. A., Nawaz, A., & Fazliani, H. (2020). Responsible leadership and employee’s proenvironmental behavior: The role of organizational commitment, green shared vision, and internal environmental locus of control. Corporate Social Responsibility and Environmental Management, 27(1), 297–312. https://doi.org/10.1002/csr.1806
  3. Agarwala, T., Arizkuren-Eleta, A., Del Castillo, E., Muñiz-Ferrer, M., & Gartzia, L. (2014). Influence of managerial support on work–life conflict and organizational commitment: an international comparison for India, Peru and Spain. The International Journal of Human Resource Management, 25(10), 1460–1483. https://doi.org/10.1080/09585192.2013.870315
  4. Allen, D. G., Bryant, P. C., & Vardaman, J. M. (2010). Retaining Talent: Replacing Misconceptions With Evidence-Based Strategies. Academy of Management Perspectives, 24(2), 48–64. https://doi.org/10.5465/amp.24.2.48
  5. Allen, D. G., & Shanock, L. R. (2013). Perceived organizational support and embeddedness as key mechanisms connecting socialization tactics to commitment and turnover among new employees. Journal of Organizational Behavior, 34(3), 350–369. https://doi.org/10.1002/job.1805
  6. Ampofo, E. T. (2020). Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline employees of star–rated hotels in Accra. Journal of Hospitality and Tourism Management, 44, 253–262. https://doi.org/10.1016/j.jhtm.2020.06.002
  7. Bambacas, M. dan Patrickson, M. (2008). Interpersonal communication skills that enhance organisational commitment. Journal of Communication Management Vol. 12 No. 1, 2008 pp. 51-72. DOI 10.1108/13632540810854235
  8. Benkarim, A., & Imbeau, D. (2021). Organizational commitment and lean sustainability: Literature review and directions for future research. Sustainability (Switzerland), 13(6). https://doi.org/10.3390/su13063357
  9. Broccardo, L., Culasso, F., & Mauro, S. G. (2019). Smart city governance: exploring the institutional work of multiple actors towards collaboration. International Journal of Public Sector Management, 32(4), 367–387. https://doi.org/10.1108/IJPSM-05-2018-0126
  10. Campbell, J.M. & Ataş Akdemir, Ö. (2016). “The Development of Interpersonal Communication Scale: The Study of Validity and Reliability, TURKISH STUDIES -International Periodical for the Languages, Literature and History of Turkish. Vol. 11/19, p. 859-872. DOI Number: http://dx.doi.org/10.7827/TurkishStudies.11272.
  11. Chen, Z., Zhu, J., & Zhou, M. (2015). How Does a Servant Leader Fuel the Service Fire? A Multilevel Model of Servant Leadership, Individual Self Identity, Group Competition Climate, and Customer Service Performance. Journal of Applied Psychology. https://doi.org/10.1037/a0038036.supp
  12. Chraim, A. (2016). The Impact of Servant Leadership Behaviors on Trust and Organizational Citizenship Behavior.
  13. Ćulibrk, J., Delić, M., Mitrović, S., & Ćulibrk, D. (2018). Job Satisfaction, Organizational Commitment and Job Involvement: The Mediating Role of Job Involvement. Frontiers in Psychology, 9. https://doi.org/10.3389/fpsyg.2018.00132
  14. Danish, R. Q., Shahid, A. U., Humayon, A. A., & Nawaz, M. M. (2015). Association of Affective Commitment with Organizational Citizenship Behaviour and Task Performance of Employees in Banking Sector. Journal of Yaşar University, 10(39), 56. https://doi.org/10.19168/jyu.42896
  15. Dhaenens, A. J., Marler, L. E., Vardaman, J. M., & Chrisman, J. J. (2018). Mentoring in family businesses: Toward an understanding of commitment outcomes. Human Resource Management Review, 28(1), 46–55. https://doi.org/10.1016/j.hrmr.2017.05.005
  16. DeVito, J. (2011). Komunikasi antar manusia. Edisi Kelima. Jakarta: Karisma Publishing group
  17. Direktorat Jenderal Penguatan Riset dan Pengembangan, ‘RI Target Peringkat Pertama Publikasi Ilmiah’ (Jakarta, 2019).
  18. Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A systematic review and call for future research. Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004
  19. Farooqi, R , Ashraf, F. Dan Nazeer, I. (2020). Interpersonal Communication, Teamwork Effectiveness, and Organizational Commitment in Pakistani Nurses. Pakistan Journal of Psychological Research, Vol. 35, No. 4, 675-692. https://doi:org/10.33824/PJPR.2020.35.4.36
  20. Festus, A., & Ph, F. (2014). The Impact of Communication on Workers ’ Performance in Selected Organisations in Lagos State , Nigeria, 19(8), 75–82.
  21. Ginting, D. B. (2009). Structural Equation Model (SEM). In Media Informatika (Vol. 8, Issue 3).
  22. Ghofar,A., Muchlis R. Luddin, M.R dan Akbar, M. (2018). The Effect of Interpersonal Communication, Self-Engagement and Organizational Commitment toward The Employee Performance. International Journal of Human Capital Management. Vol. 2(2). 30-44.
  23. Gillet, N., Forest, J., Benabou, C., & Bentein, K. (2015). The effects of organizational factors, psychological need satisfaction and thwarting, and affective commitment on workers’ well-being and turnover intentions. Le travail humain, Vol. 78(2), 119–140. https://doi.org/10.3917/th.782.0119
  24. Gouldner, A. W. (1960). The Norm of Reciprocity: A Preliminary Statement. American Sociological Review, 25(2), 161. https://doi.org/10.2307/2092623
  25. Grego-Planer, D. (2019). The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors. Sustainability, 11(22), 6395. https://doi.org/10.3390/su11226395
  26. Greenleaf, R. K. (2002). Servant leadership: A journey into the nature of legitimate power and greatness (2nd ed.). Paulist press.
  27. Guillaume, O., Honeycutt, A., & Cleveland, C. S. (2012). Servant Leadership Trends Impact on 21st Century Business. International Journal of Business and Social Research (IJBSR, 2(5).
  28. Hale, J. R., & Fields, D. L. (2007). Exploring servant leadership across cultures: A study of followers in Ghana and the USA. Leadership, 3(4), 397–417. https://doi.org/10.1177/1742715007082964
  29. Harwiki, W. (2016). The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives. Procedia - Social and Behavioral Sciences, 219, 283–290. https://doi.org/10.1016/j.sbspro.2016.04.032
  30. Ifie, K. (2014). Customer orientation of frontline employees and organizational commitment. The Service Industries Journal, 34(8), 699–714. https://doi.org/10.1080/02642069.2014.886197
  31. Irefin, P., & Mechanic, M. A. (2014). Effect of Employee Commitment on Organizational Performance in Coca Cola Nigeria Limited Maiduguri, Borno State. IOSR Journal of Humanities and Social Science, 19(3), 33–41. https://doi.org/10.9790/0837-19313341
  32. Johnson, R. E., & Chang, C.-H. (2006). “I” is to continuance as “We” is to affective: the relevance of the self-concept for organizational commitment. Journal of Organizational Behavior, 27(5), 549–570. https://doi.org/10.1002/job.364
  33. Jufrizen, Mukmin, Nurmala, D., & Jasin, H. (2021). The Influence of Work Motivation, Organizational Commitment and Organizational Culture on Employee Performance of Sharia Bank. Inovbiz: Jurnal Inovasi Bisnis, 9(1), 150. https://doi.org/10.35314/inovbiz.v9i1.1904
  34. Jussila, I., Byrne, N., & Tuominen, H. (2012). Affective Commitment in Co-operative Organizations: What Makes Members Want to Stay? International Business Research, 5(10). https://doi.org/10.5539/ibr.v5n10p1
  35. Jyoti, J., & Bhau, S. (2015). Impact of Transformational Leadership on Job Performance.
  36. SAGE Open, 5(4), 215824401561251. https://doi.org/10.1177/2158244015612518
  37. Kawiana, I. G. P., Dewi, L. K. C., Hartati, P. S., Setini, M., & Asih, D. (2021). Effects of
  38. Leadership and Psychological Climate on Organizational Commitment in the Digitization Era. Journal of Asian Finance, Economics and Business, 8(1), 1051–1062. https://doi.org/10.13106/jafeb.2021.vol8.no1.1051
  39. Khan, M. M. S., Ghayas, M. M., & Sadaf Kashif, S (2020). Servant Leadership and
  40. Organizational Commitmen. New Horizons, Vol.14, No.2, pp. 223-240. DOI:10.2.9270/NH.14.2(20).12
  41. Kim, M., & Beehr, T. A. (2020). Empowering leadership: leading people to be present
  42. through affective organizational commitment? The International Journal of Human Resource Management, 31(16), 2017–2044. https://doi.org/10.1080/09585192.2018.1424017
  43. Klein, H. J., Cooper, J. T., Molloy, J. C., & Swanson, J. A. (2014). The assessment of commitment: Advantages of a unidimensional, target-free approach. Journal of Applied Psychology, 99(2), 222–238. https://doi.org/10.1037/a0034751
  44. Konopaske, R., Ivancevich, J. M., & Matteson, M. T. (2018). Organizational behavior and management. McGraw Hill Education.
  45. Koyuncu, D., & Demirhan, G. (2021). Quality of Work Life , Organizational Commitment , and Organizational Citizenship Behaviour of Teaching Staff in Higher Education Institutions Article Type : Research Article. 2(67725), 98–109.
  46. Kulachai, W., & Homyamyen, P. (2018). Servant Leadership: A Second-Order Confirmatory Factor Analysis The Motivating Factor to Reduce Chemical Fertilizer Usage Among Water Chestnut Grower View project Organizational Effectiveness A Second order Confirmatory Factor Analysis View project. https://www.researchgate.net/publication/325051671
  47. Lapointe, É., & Vandenberghe, C. (2018). Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors. Journal of Business Ethics, 148(1), 99–115. https://doi.org/10.1007/s10551-015-3002-9
  48. Laub, J. A. (1999). Assessing the Servant Organization Development of the Servant Organizational Leadership Assessment (SOLA) Instrument.
  49. Lin, L., & Shiqian, W. (2018). The mediating effect of organizational commitment on leadership type and job performance. Journal of World Economic Research, 7(1), 14-20. https://doi: 10.11648/j.jwer.20180701.12
  50. Maxwell, J. A. (2012). Qualitative Research Design (L. Bickman & D. J. Rog, Eds.; 3rd ed.).
  51. Mercurio, Z. A. (2015). Affective Commitment as a Core Essence of Organizational Commitment: An Integrative Literature Review. Human Resource Development Review, 14(4), 389–414. https://doi.org/10.1177/1534484315603612
  52. Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z
  53. Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538–551. https://doi.org/10.1037/0021-9010.78.4.538
  54. Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences. Journal of Vocational Behavior, 61(1), 20–52. https://doi.org/10.1006/jvbe.2001.1842
  55. Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247. https://doi.org/10.1016/0001-8791(79)90072-1
  56. Muhammad, I. G., & Abdullah, H. H. (2016). Assessment of Organizational Performance: Linking the Motivational Antecedents of Empowerment, Compensation and Organizational Commitment. International review of management and marketing, 6(4), 974–983.
  57. Niknaghsh, E. & Bandpey, S. (2020). Measuring the influence of servant leadership on knowledge sharing (Case Study: Parsian Insurance Company). Journal of Industrial Strategic Management, Volume 5 (Issue 2), Pages: 72-79.
  58. Nunnally, J., & Bernstein, I. (1994). Psychometric Theory (3rd ed.). McGraw Hill Inc.
  59. Parimita, W., Purwana, D., &Suhud, U. (2020). Antecedent organizational commitments in the creative industry in Indonesia. Talent Development & Excellence, 12(1), 1813-1824.
  60. Porter, L.W. and Smith, F.J. 2002. The Etiology of Organizational Commitment. Unpublisher Paper.
  61. Regmi, P. R., Waithaka, E., Paudyal, A., Simkhada, P., & van Teijlingen, E. (2016). Nepal Journal of Epidemiology Guide to the design and application of online questionnaire surveys. www.nepjol.info/index.php/NJE
  62. Russell, R. F., & Gregory Stone, A. (2002). A review of servant leadership attributes: developing a practical model. In Leadership & Organization Development Journal (Vol. 23, Issue 3, pp. 145–157). https://doi.org/10.1108/01437730210424
  63. Qi, L., Liu, B., Wei, X., & Hu, Y. (2019). Impact of inclusive leadership on employee innovative behavior: Perceived organizational support as a mediator. PLOS ONE, 14(2), e0212091. https://doi.org/10.1371/journal.pone.0212091
  64. Reig-botella, A., Clemente, M., Detaille, S., Lange, A. H. De, & Jaime, L. (2022). Which Personal and Organizational Factors Influence the Organizational Commitment and Job Satisfaction of Shipyard Blue-Collar Workers ?
  65. Riyanto, S., Yanti, R. R., & Ali, H. (2017). The Effect of Training and Organizational Commitment on Performance of State University of Jakarta Student Cooperative (KOPMA UNJ) Management. Saudi Journal of Humanities and Social Sciences, 2(8), 611–620.
  66. Roy, T., Das, N., & Majumdar, S. (2020). Pesticide Tolerant Rhizobacteria: Paradigm of Disease Management and Plant Growth Promotion. In Plant Microbe Symbiosis (hal. 221–239). Springer International Publishing. https://doi.org/10.1007/978-3-030-36248-5_12
  67. Saha, S., & Kumar, S. P. (2018). Organizational culture as a moderator between affective commitment and job satisfaction. International Journal of Public Sector Management, 31(2), 184–206. https://doi.org/10.1108/IJPSM-03-2017-0078
  68. Sarwono, J. (2010). Pengertian Dasar Structural Equation Modeling (SEM). Jurnal Ilmiah Manajemen Bisnis, 10(3), 173–182. http://www.jonathansarwono.info
  69. Setti, I., Lourel, M., & Argentero, P. (2016). The role of affective commitment and perceived social support in protecting emergency workers against burnout and vicarious traumatization. Traumatology, 22(4), 261–270. https://doi.org/10.1037/trm0000072
  70. Setyaningrum, R. P. (2017). Relationship between servant leadership in organizational culture, organizational commitment, organizational citizenship behaviour and customer satisfaction. European Research Studies Journal, 20(3), 554–569.
  71. Somers, M. J. (1995). Organizational commitment, turnover and absenteeism: An examination of direct and interaction effects. Journal of Organizational Behavior, 16(1), 49–58. https://doi.org/10.1002/job.4030160107
  72. Subbarayalu, A. V., & Al Kuwaiti, A. (2019). Quality of Work Life of Teaching Staff Working at a Higher Education Institution in Saudi Arabia: A Cross-sectional Study. Journal of Social Service Research, 45(4), 530–542. https://doi.org/10.1080/01488376.2018.1481173
  73. Sendjaya, S., Eva, N., Butar Butar, I., Robin, M., & Castles, S. (2019). SLBS-6: Validation of a Short Form of the Servant Leadership Behavior Scale. Journal of Business Ethics, 156(4), 941–956. https://doi.org/10.1007/s10551-017-3594-3
  74. Sheikh, A. A., Ishaq, Q.-A., & Inam, A. (2019). Fostering creativity through servant leadership: Mediating role of knowledge sharing, thriving at work and burnout. Abasyn Journal of Social Sciences, 12(2). https://doi.org/10.34091/ajss.12.2.01
  75. Sial, A., Zulfiqar, S., Kousar, S. W. A., & Habib, S. (2014). Impact of Servant Leadership on Knowledge Sharing Intensions Among Employees (Study of Higher Education Commission of Pakistan). European Journal of Business and Innovation Research, 2(1), 1–11.
  76. Smith, P.G., Morrow, R.H. & Ross, DA. (2015). Field Trials of Health Interventions: A Toolbox (3rd ed.). Oxford University Press.
  77. Solikhan, M. (2015). Elaborasi nilai nilai manajemen organisasi dalam Al-Quran Surat As-Saff. Jurnal MD. Hal. 143-162
  78. Spears, & Lawrence. (2002). Focus on leadership: Servant leadership for the twenty first century. In Wiley.
  79. Stewart L. Tubbs-Sylvia Moss. 2001. Human Communication. Bandung : Remaja rosda karya.
  80. Syaekhu, A. (2018). Pengaruh kepribadian dan komunikasi interpersonal terhadap komitmen organisasi. Jurnal Ilmiah Ilmu Administrasi Publik: Jurnal Pemikiran dan Penelitian Administrasi Publik. Vol.8 No.1. p.61-68.
  81. Tang, Y., Shao, Y.-F., & Chen, Y.-J. (2019). Assessing the Mediation Mechanism of Job Satisfaction and Organizational Commitment on Innovative Behavior: The Perspective of Psychological Capital. Frontiers in Psychology, 10. https://doi.org/10.3389/fpsyg.2019.02699
  82. Tuan, L. T. (2016). How servant leadership nurtures knowledge sharing: The mediating role of public service motivation. International Journal of Public Sector Management, 29(1), 91–108. https://doi.org/10.1108/IJPSM-06-2015-0112
  83. Van Dierendonck, D., Sousa, M., Gunnarsdóttir, S., Bobbio, A., Hakanen, J., Pircher Verdorfer, A., Duyan, E. C., & Rodriguez-Carvajal, R. (2017). The cross-cultural invariance of the servant leadership survey: A comparative study across eight countries. Administrative Sciences, 7(2). https://doi.org/10.3390/admsci7020008
  84. Van Dierendonck, D. (2011). Servant leadership: A review and synthesis. In Journal of Management (Vol. 37, Issue 4, pp. 1228–1261). https://doi.org/10.1177/ 0149206310380462
  85. Van Dierendonck, D., Sousa, M., Gunnarsdóttir, S., Bobbio, A., Hakanen, J., Pircher Verdorfer, A., Duyan, E. C., & Rodriguez-Carvajal, R. (2017). The cross-cultural invariance of the servant leadership survey: A comparative study across eight countries. Administrative Sciences, 7(2). https://doi.org/10.3390/admsci7020008
  86. Yang, T., Guo, Y., Ma, M., Li, Y., Tian, H., & Deng, J. (2017). Job Stress and Presenteeism among Chinese Healthcare Workers: The Mediating Effects of Affective Commitment. International Journal of Environmental Research and Public Health, 14(9), 978. https://doi.org/10.3390/ijerph14090978
  87. Yoshida, D. T., Sendjaya, S., Hirst, G., & Cooper, B. (2014). Does servant leadership foster creativity and innovation? A multi-level mediation study of identification and prototypicality. Journal of Business Research, 67(7), 1395–1404. https://doi.org/10.1016/j.jbusres.2013.08.013
  88. Zaher, D. A. (2014). Servant Leadership and the Successful Implementation of Knowledge-management in Organizations. The JF Oberlin Journal of Business Management Studies, 5.