Article Sidebar

Download
PDF
Statistic
Read Counter : 1435 Download : 1862

Main Article Content

Abstract

Di era 4.0, kepuasan pengguna perpustakaan menjadi tujuan utama layanan kebutuhan informasi. Penelitian pengaruh aktivitas kegiatan pustakawan dan kualitas layanan terhadap kepuasan pengguna perpustakaan di era 4.0 ini bertujuan untuk mengetahui (1) Nilai kualitas layanan perpustakaan, aktivitas pustakawan dan kepuasan pengguna perpustakaan  di era 4.0; (2) Nilai signifikan dan besarnya pengaruh kualitas layanan perpustakaan dan aktivitas pustakawan terhadap kepuasan pemustaka di era 4.0 secara parsial maupun simultan.  Metode penelitian yang digunakan kuantitatif dengan jumlah sampel 100 responden yang diambil secara probability sampling dari pengguna perpustakan. Data dianalisis menggunakan uji asumsi klasik, uji F, uji t dan linier regresi berganda. Hasil penelitian disimpulkan bahwa di era 4.0, kualitas layanan perpustakaan dan aktivitas kegiatan pustakawan secara sendirian (parsial) maupun bersamaan (simultan) berpengaruh signifikan terhadap kepuasan pengguna perpustakaan. Semakin baik kualitas layanan perpustakaan dan aktivitas kegiatan yang dilakukan pustakawan, maka kebutuhan informasi pengguna dapat terpenuhi sesuai yang diharapkan, sehingga kepuasan pengguna perpustakaan dapat terwujud dengan baik. Secara sendirian (parsial) sangat relatif dalam memberi sumbangan yaitu 83.9% untuk kualitas layanan perpustakaan dan 21.7% untuk aktivitas kegiatan pustakawan. Secara bersamaan (simultan) kualitas layanan perpustakaan dan aktivitas kegiatan pustakawan secara efektif dapat memberikan sumbangan  sebesar 61.9%, dan sisanya terdiri dari berbagai faktor lain di luar penelitian.

Keywords

Perpustakaan, aktivitas kegiatan, pustakawan, kepuasan pengguna, dan kualitas layanan

Article Details

License

Copyright (c) 2022 UNILIB : Jurnal Perpustakaan

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

  1. Aini, R. N., & Istiana, P. (2019). Kompetensi Pustakawan Perguruan Tinggi Dalam Era Revolusi Industri 4.0. Jurnal Pustakawan Indonesia, 17(2), 71–78. https://journal.ipb.ac.id
  2. Arumugam, J., Balasubramani, R., & Pratheepan, T. (2019). User’s satisfaction with library resources and services in polytechnic college libraries in Coimbatore District. Library Philosophy and Practice, 6(1).
  3. Dahan, S. M., Taib, M. Y., Zainudin, N. M., & Ismail, F. (2016). Surveying Users’ Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library. Journal of Academic Librarianship, 42(1), 38–43. https://doi.org/10.1016/j.acalib.2015.10.006
  4. Elmer E. Rasmuson Library. (2021). Reference services and sources: Reference services, types of reference sources, where and how to find reference sources. University of Alaska.
  5. Fatmawati, E. (2018). Disruptif diri pustakawan dalam menghadapi era revolusi industri 4.0. Iqra’, 12(01), 1–13. jurnal.uinsu.ac.id
  6. Fleeson, W., Jayawickreme, E., Jones, A. B. A. P., Brown, N. A., Serfass, D. G., Sherman, R. A., Mestdagh, M., Pe, M., Pestman, W., Verdonck, S., Kuppens, P., Tuerlinckx, F., O’Connor, M. C., Paunonen, S. V, Baumert, A., Schmitt, M., Perugini, M., Johnson, W., Blum, G. S., … Matyjek-, M. (2017). No {Title}. Journal of Personality and Social Psychology, 1(1), 1188–1197. https://doi.org/10.1111/j.1469-7610.2010.02280.x
  7. Gómez-Cruz, M. E., Harari-Betancourt, V., & Vergara-Mendoza, G. (2020). Quality indicators and user satisfaction in university libraries. Journal of Academic Librarianship, 46(6), 102230. https://doi.org/10.1016/j.acalib.2020.102230
  8. Hornby, A. S. (2015). Oxford Advanced Learner’s Dictionary (9th ed.). Oxford University Press.
  9. Ijiekhuamhen, O. P., Aghojare, B., & Ferdinand, O. A. (2015). Assess Users’ Satisfaction on Academic Library Performance: a Study. International Journal of Academic Research and Reflection, 3(5), 67–77. https://www.idpublications.org/
  10. Indonesia. (2015). Peraturan Kepala Perpustakaan Naional Republik Indonesia Nomor 11 Tahun 2015 Tentang Petunjuk Teknis Jabatan Fungsional Pustakawan dan Angka Kreditnya. Perpustakaan Nasional.
  11. Kalankesh, L. R., Nasiry, Z., Fein, R., & Damanabi, S. (2020). Factors Influencing User Satisfaction with Information Systems: A Systematic Review. Galen Medical Journal, 9(16), 1686. https://doi.org/10.31661/gmj.v9i0.1686
  12. Khaisar M Khan, A. K. S. S. K. R. (2019). User ’ s Satisfaction on Library & Information Resources , facilities and Services : A User ’ s Satisfaction on Library & Information Resources , facilities and Services : A Case Study in Vidyavardhaka First Grade College , Mysuru. National Conference on Library in the Life of User, March, 1–21. https://www.researchgate.net/publication/332104337
  13. Kiriri, P. N. (2019). Reliability And Validity Of A Libqual Scale: A Case Of A Private University In Kenya. DBA Africa Management Review, 9(1), 52–68. http://journals.uonbi.ac.ke/damr/article/view/1090
  14. Lalrokhawma. (2018). Use and Satisfaction With Library Resources and Services By Teachers and Students in Colleges of Lunglei District : an Evaluative Study. MIZORAM UNIVERSITY.
  15. LibQual. (2021). What is LibQUAL.
  16. Mairaj, M. I., & Naseer, M. M. (2013). Library services and user satisfaction in developing countries: A case study. Health Information and Libraries Journal, 30(4), 318–326. https://doi.org/10.1111/hir.12038
  17. Merriam-Webster. (2019). Kamus Online. www.merriam-webster.com
  18. Mierzecka, A. (2018). Students’ Information Needs and Digital Technologies in Academic Libraries. Przegląd Biblioteczny, 86(4), 509–530. https://doi.org/10.36702/pb.440
  19. Mihaljevi, J., Faculty, O., Trg, O., & Gaja, L. (2015). the New Competency Profile of Academic Libraries in the Function of Evaluation of Scientific Productivity. Ekonomski Vjesnik, 28(2), 535–549. /hrcak.srce.hr/ojs
  20. Morales, M., Ladhari, R., Reynoso, J., Toro, R., & Sepulveda, C. (2012). An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+TM scale. Service Industries Journal, 32(16), 2585–2605. https://doi.org/10.1080/02642069.2011.593167
  21. Nadhifah, K. (2020). Pengaruh Kompetensi Pustakawan Terhadap Kualitas Layanan Perpustakaan Universitas Jember. Jurnal Pustaka Ilmiah, 6(1), 1003. https://doi.org/10.20961/jpi.v6i1.40985
  22. Naibaho, K. (2018). Blended skill bagi Pustakawan Akademik dalam menghadapi era Revolusi Industri. Jurnal Pustakawan Indonesia, 17(1). https://jurnal.ipb.ac.id
  23. Nasokha, N., & Abdullah, C. Z. (2017). Library Marketing and User Satisfaction in Higher Institution. International Journal of Academic Research in Business and Social Sciences, 7(8), 832–841. https://doi.org/10.6007/ijarbss/v7-i8/3298
  24. Noh, Y. (2015). Imagining Library 4.0: Creating a Model for Future Libraries. Journal of Academic Librarianship, 30(6), 1–12. https://doi.org/10.1016/j.acalib.2015.08.020
  25. Onyeisi, O. F., Ajisafe, S. U., & Toyese, O. T. (2019). Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria. Insaniyat: Journal of Islam and Humanities, 3(2), 85–98. https://doi.org/10.15408/insaniyat.v3i2.10326
  26. Pascasarjana, S. (2014). Pengaruh kualitas layanan terhadap kepuasan dan loyalitas pemustaka di perpustakaan nasional republik indonesia leli tamara.
  27. Saputro, B. I., & Utami, P. T. (2020). Analisis Tingkat Kepuasan Pemustaka Terhadap Layanan Di Perpustakaan Balai Arkeologi Daerah Istimewa Yogyakarta Dengan Metode Libqual +Tm. Baca: Jurnal Dokumentasi Dan Informasi, 41(1), 41. https://doi.org/10.14203/j.baca.v41i1.546
  28. Tella, A. (2020). Repackaging LIS professionals and libraries for the fourth industrial revolution. Library Hi Tech News, 37(8), 1–6. https://doi.org/10.1108/LHTN-02-2020-0016
  29. Xu, F., & Du, J. T. (2018). Factors influencing users’ satisfaction and loyalty to digital libraries in Chinese universities. Computers in Human Behavior, 83(1), 64–72. https://doi.org/10.1016/j.chb.2018.01.029