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References
- Joshi, A., Kale, S., Chandel, S., & Pal, D. (2015). Likert Scale: Explored and Explained. British Journal of Applied Science & Technology, 396-403.
- Kartono, K. (1987). Pemimpin dan Kepemimipnan: Apakah Kepemimpinan itu Abnormal. Jakarta: Rajawali.
- Mittal V & Kamakura, W. (2001). Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics. Journal of Marketing Research, Vol. 38(1), 131-142.
- Motefakker, N. (2016). The Study of the Level of Satisfaction of the Students of the Faculty of Social Sciences with Welfare Services of Imam Khomeini International University of Qazvin. Procedia Economics and Finance, 399-407.
- Nassaji, H. (2015, February). Qualitative and descriptive research: Data type versus data analysis. Language Teaching Research, pp. 129-132.
- Nasution, M. (2001). Manajemen Kualitas Terpadu. Jakarta: Ghalia Indonesia.
- P.Kotler. (2000). Marketing Management. New Jersey: Prentice-Hall International,Inc.
- Parasuraman A., Z. B. (1985). A conceptual model of service quality and implications for future research. Journal of Marketing, Vol.49,Fall, 41-50.
- Rahmawati, D. (2013). Analisis Faktor-faktor yang Mempengaruhi Kepuasan Mahasiswa. Jurnal Economia Vol.9,No.1, 52-65.
- Siami, S., & Gorji, M. (2012). The measurement of service quality by using SERVQUAL and quality gap model. Indian Journal of Science and Technology Vol.5 No.1, 1956-1960.
- Supranto, J. (2006). Pengukuran Tingkat Kepuasan Pelanggan untuk Menaikan Pangsa Pasar. Jakarta: Rineka Cipta.
- Suryana, D. (2014). Kepuasan Mahasiswa Terhadap Pelayanan Akademik di Jurusan Pendidikan Guru Pendidikan Anak Usia Dini Fakultas Ilmu Pendidikan Universitas Negeri Padang. Padang: Universitas Negeri Padang.
- Wei, C. C., & Ramalu, S. S. (2011). Students Satisfaction towards the University: Does Service Quality Matters? International Journal of Education Vol.3,No.2:E 15, 1-15.
- Yamane, T. (1967). Statistics, An Introductory Analysis, 2nd Ed. New York: Harper and Row.
References
Joshi, A., Kale, S., Chandel, S., & Pal, D. (2015). Likert Scale: Explored and Explained. British Journal of Applied Science & Technology, 396-403.
Kartono, K. (1987). Pemimpin dan Kepemimipnan: Apakah Kepemimpinan itu Abnormal. Jakarta: Rajawali.
Mittal V & Kamakura, W. (2001). Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics. Journal of Marketing Research, Vol. 38(1), 131-142.
Motefakker, N. (2016). The Study of the Level of Satisfaction of the Students of the Faculty of Social Sciences with Welfare Services of Imam Khomeini International University of Qazvin. Procedia Economics and Finance, 399-407.
Nassaji, H. (2015, February). Qualitative and descriptive research: Data type versus data analysis. Language Teaching Research, pp. 129-132.
Nasution, M. (2001). Manajemen Kualitas Terpadu. Jakarta: Ghalia Indonesia.
P.Kotler. (2000). Marketing Management. New Jersey: Prentice-Hall International,Inc.
Parasuraman A., Z. B. (1985). A conceptual model of service quality and implications for future research. Journal of Marketing, Vol.49,Fall, 41-50.
Rahmawati, D. (2013). Analisis Faktor-faktor yang Mempengaruhi Kepuasan Mahasiswa. Jurnal Economia Vol.9,No.1, 52-65.
Siami, S., & Gorji, M. (2012). The measurement of service quality by using SERVQUAL and quality gap model. Indian Journal of Science and Technology Vol.5 No.1, 1956-1960.
Supranto, J. (2006). Pengukuran Tingkat Kepuasan Pelanggan untuk Menaikan Pangsa Pasar. Jakarta: Rineka Cipta.
Suryana, D. (2014). Kepuasan Mahasiswa Terhadap Pelayanan Akademik di Jurusan Pendidikan Guru Pendidikan Anak Usia Dini Fakultas Ilmu Pendidikan Universitas Negeri Padang. Padang: Universitas Negeri Padang.
Wei, C. C., & Ramalu, S. S. (2011). Students Satisfaction towards the University: Does Service Quality Matters? International Journal of Education Vol.3,No.2:E 15, 1-15.
Yamane, T. (1967). Statistics, An Introductory Analysis, 2nd Ed. New York: Harper and Row.