Main Article Content
Abstract
In the context of disaster communication in the digital era, synergy and cooperation between stakeholders in forming a disaster management information management system is carried out using digital communication integrated with the "Jabar Command Center" (JCC). However, the form of digital communication in the JCC is diverse because it covers all information about West Java. Therefore, this study aims to examine digital communication related to disaster information using the concept of integrated approach digital communication. The research method is a case study with data collection techniques through interviews and focus group discussions. The results showed that the form of digital communication in responding to disaster information in West Java was carried out by creating "Data Ecosystem Jabar," interactive public services through the website and the "SAPAWARGA" application. The communication pattern that occurred in the case of the Cianjur Earthquake is the complaint communication pattern through the Cianjur Earthquake Data Coordination Information Center (PISO DAPUR).
Keywords
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Copyright (c) 2023 Dedeh Fardiah, Ferry Darmawan, Rini Rinawati, Viky Edya Martina Supaat, Sandi Ibrahim Abdullah
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References
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References
Abd. Hadi, Asrori, R. (2021). Penelitian Kualitatif, Studi Fenomenologi, Case Study, Gorunded Theory, Etnografi, Biografi. CV. Pena Persada.
Ahmed, A., & Sinnappan, S. (2013). The role of Social media during Queensland floods: An Empirical Investigation on the Existence of Multiple Communities of Practice (MCoPs). Pacific Asia Journal of the Association for Information Systems, 5(2), 1–22. https://doi.org/10.17705/1pais.05201
Albert J. Mills, Gabrile Eurepos, E. W. (2010). Encyclopedia of Case Study Research (E. W. Albert J. Mills, Gabrile Eurepos (ed.)). SAGE Publications, Inc.
Arif, E., & Hewindati, Y. T. (2019). Perancangan Sistem Informasi Manajemen Kebencanaan Di Indonesia Berbasis Portal Berita Digital. Seminar Nasional FST Universitas Terbuka 2019.
BPBD Jawa Barat. (2020). Jabar Resilience Culture Province.
Chatfield, A. T., Scholl, H. J. J., & Brajawidagda, U. (2013). Tsunami early warnings via Twitter in government: Net-savvy citizens’ co-production of time-critical public information services. Government Information Quarterly, 30(4), 377–386. https://doi.org/10.1016/j.giq.2013.05.021
D., G., & Haddow, H. and K. S. (2009). Disaster Communications in a Changing Media World. , Elsevier Inc.
Dargin, J. S., Fan, C., & Mostafavi, A. (2021). Vulnerable populations and social media use in disasters: Uncovering the digital divide in three major U . S . hurricanes. 54(December 2020).
de Guzman, J. B., de Guzman, R. C. C., & Ado, R. G. (2014). Mobile Emergency Response Application Using Geolocation for Command Centers. International Journal of Computer and Communication Engineering, 3(4), 235–238. https://doi.org/10.7763/ijcce.2014.v3.327
Donna Childs, & Alejandro Witschi. (2014). Guidelines for Communicating Disaster Risk Reduction Information.
Erdelj, M., & Natalizio, E. (2016). UAV-assisted disaster management: Applications and open issues. 2016 International Conference on Computing, Networking and Communications, ICNC 2016. https://doi.org/10.1109/ICCNC.2016.7440563
Fauziah, R., Zulkamain, I., & Utara, U. S. (2023). Pola Komunikasi Relawan Digital pada Akun Twitter dan Instagram Sekolah Relawan terhadap Manajemen Bencana di Indonesia. 4307(1), 60–65.
Feriyansyah, Iqbal, M., & Sinarmata, J. (2019). Kewargaan Digital : Warga Digital dalam Kepungan Hyperkoneksi. Yayasan Kita Menulis.
Hh, S. B. (2012). Komunikasi Bencana : Aspek Sistem ( Koordinasi , Informasi dan Kerjasama ). Jurnal Komunikasi, 1(4), 363–372.
Hong, L., Torrens, P., Fu, C., & Frias-Martinez, V. (2017). Understanding citizens’ and local governments’ digital communications during natural disasters: The case of snowstorms. WebSci 2017 - Proceedings of the 2017 ACM Web Science Conference, 141–150. https://doi.org/10.1145/3091478.3091502
Houston, J. B., Spialek, M. L., Cox, J., Greenwood, M. M., & First, J. (2015). The Centrality of Communication and Media in Fostering Community Resilience : A Framework for Assessment and Intervention. https://doi.org/10.1177/0002764214548563
Hughes, A. L., St. Denis, L. A., Palen, L., & Anderson, K. M. (2014). Online public communications by police & fire services during the 2012 Hurricane Sandy. Conference on Human Factors in Computing Systems - Proceedings, 1505–1514. https://doi.org/10.1145/2556288.2557227
John W. Creswell, J. D. C. (2018). Research Design Qualitative, Qunatitative, and Mixed Methode Approaches (5th ed.). SAGE Publications, Inc.
K, F. A., & Umam, C. (2019). PENANGANAN BENCANA DI INDONESIA. Mediakom: Jurnal Ilmu Komunikasi, 3(1), 25–37.
Kim, J., & Hastak, M. (2018). Social network analysis: Characteristics of online social networks after a disaster. International Journal of Information Management, 38(1), 86–96. https://doi.org/10.1016/j.ijinfomgt.2017.08.003
Kurniati, D., Nugroho, Y. A., Nurbaya, F., Setyawati, E., & Asriati, Y. (2020). Lintas Keilmuan Memandang Kebencanaan (P. S. Barat (ed.)). Pace, Padang Sumatera Barat.
Lestari, P. (2019). Perspektif Komunikasi Bencana. Kanisius.
Luc, J., & Madland, K. (1998). Command centers and emergency management support. 30, 131–138.
Ludwig, T., Reuter, C., Siebigteroth, T., & Pipek, V. (2015). Crowdmonitor: Mobile crowd sensing for assessing physical and digital activities of citizens during emergencies. Conference on Human Factors in Computing Systems - Proceedings, 2015-April, 4083–4092. https://doi.org/10.1145/2702123.2702265
Marshall, A., & Dale, A. (2023). New pathways to crisis resilience : Solutions for improved digital connectivity and capability in rural Australia. https://doi.org/10.1177/1329878X231183292
Mason, A., Flores, L., Liu, P., Tims, K., Spencer, E., & Gire, T. G. (2019). Disaster communication: An analysis of the digital communication strategies used by the medical tourism industry during the 2017 Caribbean hurricane season. Journal of Hospitality and Tourism Insights, 2(3), 241–259. https://doi.org/10.1108/JHTI-03-2018-0021
Moşteanu, N. R. (2020). Management of Disaster and Business Continuity in a Digital World. 11(04), 169–177.
Muflih, M. (2022). Analisis dan Rancangan Sistem Informasi Manajemen Kebencanaan Wilayah Kalimantan Selatan. Technologia, 13(1), 83–87.
Nasution. (2003). Metode research _ metode penelitian _ S. Bumi Aksaea.
Nugroho, S. P., & Sulistyorini, D. (2002). Komunikasi Bencana : Membedah Relasi BNPB dengan Media.
Nurjanah, A., Ishak, A., & Sakir. (2019). Implementasi E-Government Humas Pemerintah Propinsi Riau Dalam Komunikasi Bencana. Jurnal Ilmu Komunikasi, 2(9), 129–140.
Palen, L., & Liu, S. B. (2007). Citizen communications in crisis: Anticipating a future of ICT-supported public participation. Conference on Human Factors in Computing Systems - Proceedings, 727–736. https://doi.org/10.1145/1240624.1240736
Permana, S. A. (2015). Manajemen Sistem Informasi Kebencanaan: Studi Kasus Jogja Tanggap Cepat Dalam Mengelola Informasi Bencana Erupsi Merapi.
Rodríguez, H., Quarantelli, E. L., & Dynes, R. R. (2007). Handbook of Disaster Research. Springer.
Rudianto. (2015). Komunikasi dalam Penanggulangan Bencana. Jurnal Simbolika, 1(April), 51–61.
Sakurai, M., & Adu-gyamfi, B. (2020). International Journal of Disaster Risk Reduction Disaster-resilient communication ecosystem in an inclusive society – A case of foreigners in Japan. 51(April).
Smith, B. G., Men, R. L., & Al-Sinan, R. (2015). Tweeting Taksim communication power and social media advocacy in the Taksim square protests. Computers in Human Behavior, 50, 499–507. https://doi.org/10.1016/j.chb.2015.04.012
Susmayadi, I. M., Kanagae, H., Adiyoso, W., & Dwi, E. (2014). Sustainable Disaster Risk Reduction through Effective Risk Communication Media in Parangtritis Tourism Area , Yogyakarta. Procedia Environmental Sciences, 20, 684–692. https://doi.org/10.1016/j.proenv.2014.03.082
Takahashi, B., Tandoc, E. C., & Carmichael, C. (2015). Communicating on Twitter during a disaster: An analysis of tweets during Typhoon Haiyan in the Philippines. Computers in Human Behavior, 50, 392–398. https://doi.org/10.1016/j.chb.2015.04.020
Tamitiadini, D., Adila, I., & Dewi, W. W. A. (2019). Komunikasi Bencana : Teori dan Pendekatan Praktis Studi Kebencanaan di Indonesia. UB Press.
The World Bank. (2019). Information and Communication Technology for Disaster Risk Management in Japan. In Information and Communication Technology for Disaster Risk Management in Japan. https://doi.org/10.1596/32797
Vieweg, S., Hughes, A. L., Starbird, K., & Palen, L. (2010). Microblogging during two natural hazards events: What twitter may contribute to situational awareness. Conference on Human Factors in Computing Systems - Proceedings, 2, 1079–1088. https://doi.org/10.1145/1753326.1753486
Yin, R. K. (2003). Studi Kasus (Desain dan Metode). Rajagrafindo Persada.
Yin, R. K. (2018). Case Study Research and Applications: Design and Methods (6th ed.). SAGE Publications, Inc.