Main Article Content
Abstract
This study explores how affiliate marketing strategies can enhance brand awareness and conversion rates at PT. Paragraf Labs Indonesia. Despite its reliance on affiliate marketing, the company faces challenges such as weak management structures, limited performance tracking, and inconsistent affiliate results. Using qualitative methods such as interviews with five staff members and field observations. The research evaluates how structured management tools like performance tracking systems and statements of work (SOW) can improve accountability. It also analyzes the role of storytelling-based content in boosting consumer trust and engagement. Findings show that applying structured guidelines, optimizing affiliate selection and incentives, and using emotional storytelling significantly strengthen brand awareness and conversions. The study offers practical insights for marketers seeking to improve affiliate program effectiveness.
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Copyright (c) 2025 Moch Muhyi Sanjaya, Istyakara Muslichah

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
- Almestarihi, R. et al. (2024) “Measuring the ROI of paid advertising campaigns in digital marketing and its effect on business profitability,” Uncertain Supply Chain Management, 12(2), pp. 1275–1284. Available at: https://doi.org/10.5267/j.uscm.2023.11.009.
- Altamira, M.B., Putri, K.D.A.P. and Samudra, R.M.R.T. (2023) “The Use of Digital Storytelling as Entertainment Content on Social Media Twitter,” in Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023). Atlantis Press, pp. 602–611. Available at: https://doi.org/10.2991/978-2-38476-132-6_52.
- Ballestar, M.T., Grau-Carles, P. and Sainz, J. (2019) “Predicting customer quality in e-commerce social networks: a machine learning approach,” Review of Managerial Science, 13(3), pp. 589–603. Available at: https://doi.org/10.1007/s11846-018-0316-x.
- Chaffey, D. and Ellis-Chadwick, F. (2019) Digital Marketing: Strategy, Implementation, and Practice. 7th ed. London: Pearson Education Limited.
- Companies House (no date) PT. Paragraf Labs Indonesia, Companies House. Available at: https://companieshouse.id/paragraf-labs-indonesia (Accessed: June 1, 2025).
- Dessart, L. and Pitardi, V. (2019) “How stories generate consumer engagement: An exploratory study,” Journal of Business Research, 104, pp. 183–195. Available at: https://doi.org/10.1016/j.jbusres.2019.06.045.
- Dwivedi, Y.K. et al. (2017) “Affiliate marketing: An overview and analysis of emerging literature,” The Marketing Review, 17(1), pp. 33-50(18). Available at: https://doi.org/10.1362/146934717X14909733966092.
- Edelman, Benjamin and Brandi, Wesley (2015) “Risk, Information, and Incentives in Online Affiliate Marketing,” Journal of Marketing Research, 52(1), pp. 1–12. Available at: https://doi.org/10.1509/jmr.13.0472.
- Fahim, M.G.M. (2024) CHALLENGES OF IMPLEMENTING AFFILIATE MARKETING IN THE RETAIL BANKING SECTOR OF BANGLADESH. Dublin Business School. Available at: https://esource.dbs.ie/server/api/core/bitstreams/571089f1-6034-4422-88e1-4b5c324c30c4/content.
- Gengeswaran, Nevetda et al. (2024) “Do clinical guidelines support person-centred care for women affected by dementia: A content analysis,” Dementia, 23(4), pp. 525–549. Available at: https://doi.org/10.1177/14713012241244982.
- Haikal, E.K. et al. (2020) “The Role of Supply Chain Strategy and Affiliate Marketing in Increasing the Demand for ECommerce – Social Media POV,” International Journal of Supply Chain Management, 9(1), pp. 832–844. Available at: https://download.garuda.kemdikbud.go.id/article.php?article=1632607&val=13549&title=The Role of Supply Chain Strategy and Affiliate Marketing in Increasing the Demand for E-Commerce Social Media POV.
- Hill, C.A. (1987) “Affiliation motivation: People who need people… but in different ways.,” Journal of Personality and Social Psychology, 52(5), pp. 1008–1018. Available at: https://doi.org/10.1037/0022-3514.52.5.1008.
- Hu, Y. (Jeffrey), Shin, J. and Tang, Z. (2015) “Incentive Problems in Performance-Based Online Advertising Pricing: Cost per Click vs. Cost per Action,” Management Science, 62(7), pp. 2022–2038. Available at: https://doi.org/10.1287/mnsc.2015.2223.
- Jensen, M.C. and Meckling, W.H. (1976) “Theory of the firm: Managerial behavior, agency costs and ownership structure,” Journal of Financial Economics, 3(4), pp. 305–360. Available at: https://doi.org/10.1016/0304-405X(76)90026-X.
- Kang, J.-A., Hong, S. and Hubbard, G.T. (2020) “The role of storytelling in advertising: Consumer emotion, narrative engagement level, and word-of-mouth intention,” Journal of Consumer Behaviour, 19(1), pp. 47–56. Available at: https://doi.org/https://doi.org/10.1002/cb.1793.
- Kaplan, R.S. and Norton, D.P. (1996) The Balanced Scorecard: Translating Strategy Into Action. Boston: Harvard Business Press.
- Kingsnorth, S. (2016) Digital Marketing Strategy: An Integrated Approach to Online Marketing. 1st ed. Philadelphia: Kogan Page Limited.
- Krippendorff, K. (2019) Content Analysis: An Introduction to Its Methodology. 4th ed. Thousand Oaks, California: SAGE Publications, Inc. Available at: https://doi.org/10.4135/9781071878781.
- Laer, T. van, Feiereisen, S. and Visconti, L.M. (2019) “Storytelling in the Digital Era: A Meta-Analysis of Relevant Moderators of the Narrative Transportation Effect,” Journal of Business Research, 96(1), pp. 135–146. Available at: https://doi.org/10.2139/ssrn.3156933.
- Lee, S.H. (Mark) and Hoffman, K.D. (2015) “Learning the ShamWow: Creating Infomercials to Teach the AIDA Model,” Marketing Education Review, 25(1), pp. 9–14. Available at: https://doi.org/10.1080/10528008.2015.999586.
- Locke, E.A. and Latham, G.P. (1990) A theory of goal setting & task performance., A theory of goal setting & task performance. Englewood Cliffs, NJ, US: Prentice-Hall, Inc.
- Lou, C. et al. (2019) “Does non-hard-sell content really work? Leveraging the value of branded content marketing in brand building,” Journal of Product & Brand Management, 28(7), pp. 773–786. Available at: https://doi.org/10.1108/JPBM-07-2018-1948.
- Lund, Niels Frederik, Scarles, Caroline and Cohen, Scott A (2019) “The Brand Value Continuum: Countering Co-destruction of Destination Branding in Social Media through Storytelling,” Journal of Travel Research, 59(8), pp. 1506–1521. Available at: https://doi.org/10.1177/0047287519887234.
- Mangiò, F. and Domenico, G. Di (2022) “All that glitters is not real affiliation: How to handle affiliate marketing programs in the era of falsity,” Business Horizons, 65(6), pp. 765–776. Available at: https://doi.org/10.1016/j.bushor.2022.07.001.
- Mardiani, E. et al. (2024) “Quantitative Analysis of the Effect of Marketing Networks in Increasing Sales and Market Share in Indonesia Case Study on the E-commerce Industry,” Sciences Du Nord Economics and Business, 1(1), pp. 11–16. Available at: https://doi.org/10.58812/sneb.v1i1.9.
- Nazir, M. (2011) Metode Penelitian. 7th ed. Bogor: Ghalia Indonesia.
- Olbrich, R., Schultz, C.D. and Bormann, P.M. (2019) “The effect of social media and advertising activities on affiliate marketing,” International Journal of Internet Marketing and Advertising, 13(1), pp. 47–72. Available at: https://doi.org/10.1504/IJIMA.2019.097896.
- PT OTAK KANAN Group (2009) Tentang Kami, PT OTAK KANAN. Available at: https://otakkanan.co.id/ (Accessed: June 1, 2025).
- Suryana, P. (2023) “Affiliate Marketing: Marketing Strategy to Increase Online Sales,” Journal Arbitrase : Economy, Management and Accounting, 1(2), pp. 135–142. Available at: https://paspama.org/index.php/Arbitrase/article/view/84.
- Tokopedia (2024) Tokopedia Seller Center, Tokopedia. Available at: https://affiliate-id.tokopedia.com/ (Accessed: October 1, 2024).
- Wang, Y. (2024) “Enhancing Visual and Advertising Design: Insights and Strategies for Marketers,” in K. Buhring (ed.) Lecture Notes in Education Psychology and Public Media - Proceedings of the 2nd International Conference on Social Psychology and Humanity Studies. Newcastle-Upon-Tyne, UK Notre Dame, USA Murcia, Spain: EWA Publishing, pp. 194–199. Available at: https://doi.org/10.54254/2753-7048/50/20240939.
- Woldarsky, V. (2019) “Tapping into the emotions of the wine consumer through storytelling: A case study,” BIO Web of Conferences, 15, p. 03012. Available at: https://doi.org/10.1051/bioconf/20191503012.
- Zikmund, W.G. and Babin, B.J. (2010) Exploring Marketing Research. 10th ed. Australia: South-Western: Cengage Learning.
References
Almestarihi, R. et al. (2024) “Measuring the ROI of paid advertising campaigns in digital marketing and its effect on business profitability,” Uncertain Supply Chain Management, 12(2), pp. 1275–1284. Available at: https://doi.org/10.5267/j.uscm.2023.11.009.
Altamira, M.B., Putri, K.D.A.P. and Samudra, R.M.R.T. (2023) “The Use of Digital Storytelling as Entertainment Content on Social Media Twitter,” in Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023). Atlantis Press, pp. 602–611. Available at: https://doi.org/10.2991/978-2-38476-132-6_52.
Ballestar, M.T., Grau-Carles, P. and Sainz, J. (2019) “Predicting customer quality in e-commerce social networks: a machine learning approach,” Review of Managerial Science, 13(3), pp. 589–603. Available at: https://doi.org/10.1007/s11846-018-0316-x.
Chaffey, D. and Ellis-Chadwick, F. (2019) Digital Marketing: Strategy, Implementation, and Practice. 7th ed. London: Pearson Education Limited.
Companies House (no date) PT. Paragraf Labs Indonesia, Companies House. Available at: https://companieshouse.id/paragraf-labs-indonesia (Accessed: June 1, 2025).
Dessart, L. and Pitardi, V. (2019) “How stories generate consumer engagement: An exploratory study,” Journal of Business Research, 104, pp. 183–195. Available at: https://doi.org/10.1016/j.jbusres.2019.06.045.
Dwivedi, Y.K. et al. (2017) “Affiliate marketing: An overview and analysis of emerging literature,” The Marketing Review, 17(1), pp. 33-50(18). Available at: https://doi.org/10.1362/146934717X14909733966092.
Edelman, Benjamin and Brandi, Wesley (2015) “Risk, Information, and Incentives in Online Affiliate Marketing,” Journal of Marketing Research, 52(1), pp. 1–12. Available at: https://doi.org/10.1509/jmr.13.0472.
Fahim, M.G.M. (2024) CHALLENGES OF IMPLEMENTING AFFILIATE MARKETING IN THE RETAIL BANKING SECTOR OF BANGLADESH. Dublin Business School. Available at: https://esource.dbs.ie/server/api/core/bitstreams/571089f1-6034-4422-88e1-4b5c324c30c4/content.
Gengeswaran, Nevetda et al. (2024) “Do clinical guidelines support person-centred care for women affected by dementia: A content analysis,” Dementia, 23(4), pp. 525–549. Available at: https://doi.org/10.1177/14713012241244982.
Haikal, E.K. et al. (2020) “The Role of Supply Chain Strategy and Affiliate Marketing in Increasing the Demand for ECommerce – Social Media POV,” International Journal of Supply Chain Management, 9(1), pp. 832–844. Available at: https://download.garuda.kemdikbud.go.id/article.php?article=1632607&val=13549&title=The Role of Supply Chain Strategy and Affiliate Marketing in Increasing the Demand for E-Commerce Social Media POV.
Hill, C.A. (1987) “Affiliation motivation: People who need people… but in different ways.,” Journal of Personality and Social Psychology, 52(5), pp. 1008–1018. Available at: https://doi.org/10.1037/0022-3514.52.5.1008.
Hu, Y. (Jeffrey), Shin, J. and Tang, Z. (2015) “Incentive Problems in Performance-Based Online Advertising Pricing: Cost per Click vs. Cost per Action,” Management Science, 62(7), pp. 2022–2038. Available at: https://doi.org/10.1287/mnsc.2015.2223.
Jensen, M.C. and Meckling, W.H. (1976) “Theory of the firm: Managerial behavior, agency costs and ownership structure,” Journal of Financial Economics, 3(4), pp. 305–360. Available at: https://doi.org/10.1016/0304-405X(76)90026-X.
Kang, J.-A., Hong, S. and Hubbard, G.T. (2020) “The role of storytelling in advertising: Consumer emotion, narrative engagement level, and word-of-mouth intention,” Journal of Consumer Behaviour, 19(1), pp. 47–56. Available at: https://doi.org/https://doi.org/10.1002/cb.1793.
Kaplan, R.S. and Norton, D.P. (1996) The Balanced Scorecard: Translating Strategy Into Action. Boston: Harvard Business Press.
Kingsnorth, S. (2016) Digital Marketing Strategy: An Integrated Approach to Online Marketing. 1st ed. Philadelphia: Kogan Page Limited.
Krippendorff, K. (2019) Content Analysis: An Introduction to Its Methodology. 4th ed. Thousand Oaks, California: SAGE Publications, Inc. Available at: https://doi.org/10.4135/9781071878781.
Laer, T. van, Feiereisen, S. and Visconti, L.M. (2019) “Storytelling in the Digital Era: A Meta-Analysis of Relevant Moderators of the Narrative Transportation Effect,” Journal of Business Research, 96(1), pp. 135–146. Available at: https://doi.org/10.2139/ssrn.3156933.
Lee, S.H. (Mark) and Hoffman, K.D. (2015) “Learning the ShamWow: Creating Infomercials to Teach the AIDA Model,” Marketing Education Review, 25(1), pp. 9–14. Available at: https://doi.org/10.1080/10528008.2015.999586.
Locke, E.A. and Latham, G.P. (1990) A theory of goal setting & task performance., A theory of goal setting & task performance. Englewood Cliffs, NJ, US: Prentice-Hall, Inc.
Lou, C. et al. (2019) “Does non-hard-sell content really work? Leveraging the value of branded content marketing in brand building,” Journal of Product & Brand Management, 28(7), pp. 773–786. Available at: https://doi.org/10.1108/JPBM-07-2018-1948.
Lund, Niels Frederik, Scarles, Caroline and Cohen, Scott A (2019) “The Brand Value Continuum: Countering Co-destruction of Destination Branding in Social Media through Storytelling,” Journal of Travel Research, 59(8), pp. 1506–1521. Available at: https://doi.org/10.1177/0047287519887234.
Mangiò, F. and Domenico, G. Di (2022) “All that glitters is not real affiliation: How to handle affiliate marketing programs in the era of falsity,” Business Horizons, 65(6), pp. 765–776. Available at: https://doi.org/10.1016/j.bushor.2022.07.001.
Mardiani, E. et al. (2024) “Quantitative Analysis of the Effect of Marketing Networks in Increasing Sales and Market Share in Indonesia Case Study on the E-commerce Industry,” Sciences Du Nord Economics and Business, 1(1), pp. 11–16. Available at: https://doi.org/10.58812/sneb.v1i1.9.
Nazir, M. (2011) Metode Penelitian. 7th ed. Bogor: Ghalia Indonesia.
Olbrich, R., Schultz, C.D. and Bormann, P.M. (2019) “The effect of social media and advertising activities on affiliate marketing,” International Journal of Internet Marketing and Advertising, 13(1), pp. 47–72. Available at: https://doi.org/10.1504/IJIMA.2019.097896.
PT OTAK KANAN Group (2009) Tentang Kami, PT OTAK KANAN. Available at: https://otakkanan.co.id/ (Accessed: June 1, 2025).
Suryana, P. (2023) “Affiliate Marketing: Marketing Strategy to Increase Online Sales,” Journal Arbitrase : Economy, Management and Accounting, 1(2), pp. 135–142. Available at: https://paspama.org/index.php/Arbitrase/article/view/84.
Tokopedia (2024) Tokopedia Seller Center, Tokopedia. Available at: https://affiliate-id.tokopedia.com/ (Accessed: October 1, 2024).
Wang, Y. (2024) “Enhancing Visual and Advertising Design: Insights and Strategies for Marketers,” in K. Buhring (ed.) Lecture Notes in Education Psychology and Public Media - Proceedings of the 2nd International Conference on Social Psychology and Humanity Studies. Newcastle-Upon-Tyne, UK Notre Dame, USA Murcia, Spain: EWA Publishing, pp. 194–199. Available at: https://doi.org/10.54254/2753-7048/50/20240939.
Woldarsky, V. (2019) “Tapping into the emotions of the wine consumer through storytelling: A case study,” BIO Web of Conferences, 15, p. 03012. Available at: https://doi.org/10.1051/bioconf/20191503012.
Zikmund, W.G. and Babin, B.J. (2010) Exploring Marketing Research. 10th ed. Australia: South-Western: Cengage Learning.
