Article Sidebar

Submitted
January 30, 2022
Accepted
February 14, 2022
Published
March 2, 2022
Download
PDF
Statistic
Read Counter : 922 Download : 971

Downloads

Download data is not yet available.

Main Article Content

Abstract

One of the businesses where its supply chain management is affected by the risks and major consequences due to Covid-19 is the hotel and tourism industry. As an industry based on human mobility and close social interaction, the tourism and hotel industry has the potential to not only become the center of the spread of the virus but also be the party that bears the most consequences for this pandemic condition. As one of the main tourism destinations in Indonesia, the hotel industry in Yogyakarta City is also struggling with this pandemic situation. One of the steps that can be taken in dealing with disruptive conditions is to create Supply Chain Resilience in the organization's business activities. By conducting the in-depth interview, this qualitative study aims to explore the strategies that have been taken by hotel industry in Yogyakarta City to build supply chain resilience for the post-pandemic condition. Various themes that emerged from the content analysis of interview responses related to the building supply chain resilience strategies amid Covid-19 pandemic have been consised and presented. Based on the content analysis that emerged out of the qualitative enquiry, this study found several strategies are suggested to build supply chain resilience. The strategies that have been successfully conducted in the hotel industry in order to make the business bounce back after the pandemic such as creating work flexibility as HR strategy, managing supply and demand uncertainty, creating disaster management operating procedure, and entering multi-business and multi-channel platforms.

Keywords

COVID-19 Supply chain resilience hotel industry tourism industry

Article Details

License

Copyright (c) 2022 Poppy Laksita Rini, Muhammad Ali Fikri

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
How to Cite
Rini, P. L., & Fikri, M. A. (2022). Building supply chain resilience amid Covid-19: Post-Pandemic strategies for hotel industry. Asian Management and Business Review, 2(1), 39–52. https://doi.org/10.20885/AMBR.vol2.iss1.art4
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. Abhishek, B.V., Gupta, P., Kaushik, M., Kishore, A., Kumar, R., Sharma, A., & Verma, S., (2020). India ’ s food system in the time of Covid-19. Econ. Polit. Wkly. 55, 12–14.
  2. Ataguba, J.E. (2020). Covid-19 Pandemic, a War to be Won: Understanding its Economic Implications for Africa. Applied Health Economics and Health Policy, 18, 325-328.
  3. Béné, C. (2020). Resilience of local food systems and links to food security–A review of some important concepts in the context of Covid-19 and other shocks. Food security, 12(4), 805-822.
  4. BPS DIY. (2021). Tingkat Penghunian Kamar Hotel Daerah Istimewa Yogyakarta. Yogyakarta: Badan Pusat Statistik.
  5. Bryman, A. (2012). Social research methods. Oxford: Oxford University Press.
  6. Chowdhury, M. M. H., & Quaddus, M. (2017). Supply chain resilience: Conceptualization and scale development using dynamic capability theory. International Journal of Production Economics, 188, 185-204.
  7. Carter, R. N., Bryant-Lukosius, D., & Alba DiCenso, R. N. (2014). The use of triangulation in qualitative research. In Oncology nursing forum, 41(5), 545.
  8. Currie, C. S., Fowler, J. W., Kotiadis, K., Monks, T., Onggo, B. S., Robertson, D. A., & Tako, A. A. (2020). How simulation modelling can help reduce the impact of Covid-19. Journal of Simulation, 14(2), 83-97.
  9. Dente, S. M. R., & Hashimoto, S. (2020). Covid-19: A pandemic with positive and negative outcomes on resource and waste flows and stocks. Resources, Conservation, and Recycling, 161, 104979.
  10. Gallen, S., (2020). The response of tourism businesses vis-à-vis the economic ramifications of SARS-CoV-2. Retrieved from. AIEST. https://www.aiest.org/news.
  11. Gunessee, S. & Subramanian, N. (2020), Ambiguity and its coping mechanisms in supply chains lessons from the Covid-19 pandemic and natural disaster, International Journal of Operations & Production Management, 40(7/8), 1201-1223.
  12. Guo, X., & He, L. (2012). Tourism supply-chain coordination: The cooperation between tourism hotel and tour operator. Tourism Economics, 18(6), 1361-1376.
  13. Gurbuz, I. B., & Ozkan, G. (2020). Transform or Perish: Preparing the Business for a Postpandemic Future. IEEE Engineering Management Review, 48(3), 139-145.
  14. Hakovirta, M., & Denuwara, N., (2020). How Covid-19 redefines the concept of sustainability. Sustainability 12, 3727.
  15. Hao, F., Xiao, Q., & Chon, K. (2020). Covid-19 and China’s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda. International Journal of Hospitality Management, 90, 102636.
  16. Haren, Pierre, & David Simchi-Levi. (2020). How Coronavirus Could Impact the Global Supply Chain by Mid- March, Harvard Business Review, February 28.
  17. Hobbs, J. E. (2020). Food supply chains during the Covid‐19 pandemic. Canadian Journal of Agricultural Economics/Revue canadienne d'agroeconomie, 68(2), 171-176.
  18. Iliinsky, N. (2010). On beauty. In J. Steele & N. Iliinsky (Eds.), Beautiful visualization: Looking at data through the eyes of experts. Sebastopol, CA: O’Reilly Media.
  19. Ivanov, D. (2020). Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (Covid-19/SARS-CoV-2) case. Transportation Research Part E: Logistics and Transportation Review, 136, 101922.
  20. Ivanov, D. (2020). Viable supply chain model: integrating agility, resilience and sustainability perspectives—lessons from and thinking beyond the Covid-19 pandemic. Annals Of Operations Research.
  21. Ivanov, D., & Das, A., (2020). Coronavirus (Covid-19 / SARS-CoV-2) and supply chain resilience: A research note. Int. J. Integr. Supply Manag. 13, 90–102.
  22. Japutra, A., & Situmorang, R. (2021). The repercussions and challenges of Covid-19 in the hotel industry: Potential strategies from a case study of Indonesia. International Journal of Hospitality Management, 95, 102890.
  23. Juttner U., & Maklan S. (2011). Supply chain resilience in the global financial crisis: an empirical study. Supply Chain Management: An International Journal, 16(4), 246–259.
  24. Kaushal, V., & Srivastava, S. (2021). Hospitality and tourism industry amid Covid-19 pandemic: Perspectives on challenges and learnings from India. International Journal of Hospitality Management, 92(1), 102707.
  25. KEMENPAREKRAF. (2021). Buku Tren Pariwisata 2021. Jakarta: Kementerian Pariwisata dan Ekonomi Kreatif Republik Indonesia.
  26. Leite, H., Lindsay, C. & Kumar, M. (2021). Covid-19 outbreak: implications on healthcare operations. The TQM Journal, 33(1), 247-256.
  27. Liamputtong, P. (2011) Focus Group Methodology: Principle and Practice. Sage Publications.
  28. McKercher, B., (2020). A tourism crisis recovery checklist. Retrieved from. TRINET. https://ttra.com/wp-content/uploads/2020/04/TRINET-Covid-19-Recovery.pdf.
  29. Miles, M. B., Huberman, A. M., & Saldaäna, J. (2014). Qualitative data analysis: A methods sourcebook (Third edition.). SAGE Publications, Inc.
  30. Mollenkopf, D.A., Ozanne, L.K. & Stolze, H.J. (2021). A transformative supply chain response to Covid-19. Journal of Service Management, 32(2), 190-202.
  31. Ni, V., & Wang, Y. (2020). Coronavirus: Can live-streaming save China’s economy. BBC News. Retrieved from. https://www.bbc.com/news/business-52449498
  32. Peters, T. (1988). Thriving on Chaos: Handbook for a Management Revolution. The Journal of Continuing Higher Education, 36(2), 27-28.
  33. Remko, V. H. (2020). Research opportunities for a more resilient post-Covid-19 supply chain–closing the gap between research findings and industry practice. International Journal of Operations & Production Management, 40(4), 341-355.
  34. Ritchie, B.W., & Jiang, Y., (2019). A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management. Annals of Tourism Research 79, 102812.
  35. Shao, D., (2020). The hotel operation during the pandemic: Challenges and opportunities. Retrieved from. Duocaitou and Donglixuetang. https://www.shangyexinzhi.com/article/517816.html.
  36. Singh, S., Kumar, R., Panchal, R., & Tiwari, M. K. (2020). Impact of Covid-19 on logistics systems and disruptions in food supply chain. International Journal of Production Research, 1-16.
  37. Sodhi, M., & Tang, C. (2021). Supply chain management for extreme conditions: Research opportunities. Journal of Supply Chain Management, 57(1), 7-16.
  38. Sun, D. (2020). Revitalization and future of the hospitality industry. Online. Retrieved from. Symposium conducted at the Rejuvenation Rebirth| 2020 China Cultural Tourism and Hospitality Industry Digital Summit.
  39. Suryani, A. W., & Utami, H. (2020). Rigour in qualitative studies: Are we on track?. Jurnal Akuntansi dan Keuangan, 22(2), 47-58.
  40. Tufts, S. (2003). Health and hospitality workers fight back. Our Times: Canada’s Independent Labour Magazine, August/September, available at: www.ourtimes.ca/features/03_aug_sept.html.
  41. Williams, A.M., & Baláž, V. (2015). Tourism risk and uncertainty: Theoretical reflections. Journal of Travel Research, 54(3), 271-287.
  42. Wong, C., Lirn, T., Yang, C., & Shang, K. (2020). Supply chain and external conditions under which supply chain resilience pays: An organizational information processing theorization. International Journal of Production Economics, 226, 107610.
  43. Yuen, K.F., Wang, X., Ma, F., & Li, K.X., (2020). The Psychological causes of panic buying following a health crisis. Int. J. Environ. Res. Public Health 17, 1–14.
  44. Zhang, X., Song, H., & Huang, G. Q. (2009). Tourism supply chain management: A new research agenda. Tourism Management, 30(3), 345-358.