Main Article Content
Abstract
The potential development of the beauty product industry in Indonesia is considered very attractive. The beauty products industry and trade in Indonesia is projected to increase by USD 7.5 billion with a growth of 6.5% annually for the next five years. The huge potential in the cosmetics retail business is considered to trigger the emergence of competition, especially in the supply chain system which has implications for product affordability to consumers. So that this becomes an interesting condition for research to be carried out as well as efforts to provide certain improvement treatments so that there is an improvement in the flow of the supply system in the object company. In this study, 3 layers of the research process will be carried out, namely observing and describing the existing supply chain system in the research object company, improving and treating the supply chain system using a lean six sigma model with stages of define, measure, analyze, improve, control (DMAIC), and make observations as well as measure the results of improvement using 4 (four) balanced scoredcard performance indicators. Data mining using observation methods, interviews, scoring key performance indicators in each perspective, and study of company operational administration data. Based on the results of study, the supply system based on 4 balanced scoredcard indicators still has shortcomings, namely in the value of debt-to-equity ratio, quantity and customer quality, internal business organization, and personnel accountability. The recommendation is that this study can have an improving effect on the object company and also be a reference for other companies specifically with the same segmentation.
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References
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- Albliwi, S. A., Antony, J., & Halim Lim, S. A. (2015). A systematic review of Lean Six Sigma for the manufacturing industry. Business Process Management Journal, 21(3), 665-691. https://doi.org/10.1108/BPMJ-03-2014-0019
- Alzoubi, H., Alshurideh, M., Kurdi, B., Akour, I., & Aziz, R. (2022). Does BLE technology contribute towards improving marketing strategies, customers’ satisfaction and loyalty? The role of open innovation. International Journal of Data and Network Science, 6(2), 449-460. http://dx.doi.org/10.5267/j.ijdns.2021.12.009
- Antony, J. (2014). Readiness factors for the lean six sigma journey in the higher education sector. International Journal of Productivity and Performance Management, 63(2), 257–264. https://doi.org/10.1108/IJPPM-04-2013-0077
- Antony, J., Rodgers, B., & Cudney, E. A. (2017). Lean Six Sigma for public sector organizations: is it a myth or reality?. International Journal of Quality & Reliability Management, 34(9), 1402-1411. https://doi.org/10.1108/IJQRM-08-2016-0127
- Chakraborty, K., Bhatia, S., Bhattacharyya, S., Platos, J., Bag, R., & Hassanien, A. E. (2020). Sentiment analysis of COVID-19 tweets by deep learning classifiers—A study to show how popularity is affecting accuracy in social media. Applied Soft Computing, 97, 106754. https://doi.org/10.1016/j.asoc.2020.106754
- Darwati, L., Mustafid, M., & Suparti, S. (2015). Pendekatan servqual-lean six sigma menggunakan diagram kontrol t2 hotelling untuk meningkatkan kualitas pelayanan pendidikan (Studi kasus di Jurusan Statistika Universitas Diponegoro). Jurnal Gaussian, 4(2), 305-314. https://doi.org/10.14710/j.gauss.4.2.305 - 314
- Delgado, C., Ferreira, M., & Castelo Branco, M. (2010). The implementation of lean Six Sigma in financial services organizations. Journal of Manufacturing Technology Management, 21(4), 512-523. https://doi.org/10.1108/17410381011046616
- Gastelum-Acosta, C., Limon-Romero, J., Tlapa, D., Baez-Lopez, Y., Tortorella, G., Rodriguez Borbon, M. I., & Navarro-Cota, C. X. (2022). Assessing the adoption of critical success factors for lean six sigma implementation. Journal of Manufacturing Technology Management, 33(1), 124-145. https://doi.org/10.1108/JMTM-12-2020-0488
- Ishigai, P. A., Pereira, L. H., & Scavroni, C. M. S. (2021). Standardization and adaptation in multinationals corporations: Case study on Samsung's marketing mix strategy. International Journal of Business Marketing, 6(1), 77-99.
- Juzer, J., & Darma, G.S. (2019). Strategic supply chain management in the era of industry revolution 4.0: A study of textile industry in Bali. Jurnal Manajemen Bisnis, 16(3), 1. https://doi.org/10.38043/jmb.v16i3.2228
- Kaplan, R.S., & Norton, D.P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: Part I. Accounting Horizons, 15(1), 87–104. https://doi.org/10.2308/acch.2001.15.1.87
- Kementerian Perindustrian RI. 2015. Peraturan Pemerintah Republik Indonesia Nomor 14 Tahun 2015 Tentang Rencana Induk Pembangunan Industri Nasional Tahun 2015-2035. Jakarta.
- Lambert, D.M., & Enz, M.G. (2017). Issues in Supply Chain Management: Progress and potential. Industrial Marketing Management, 62, 1–16. https://doi.org/10.1016/j.indmarman.2016.12.002
- Lameijer, B. A., Pereira, W., & Antony, J. (2021). The implementation of Lean Six Sigma for operational excellence in digital emerging technology companies. Journal of Manufacturing Technology Management, 32(9), 260-284. https://doi.org/10.1108/JMTM-09-2020-0373
- Lande, M., Shrivastava, R. L., & Seth, D. (2016). Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises). The TQM Journal, 28(4), 613-635. https://doi.org/10.1108/TQM-12-2014-0107
- Lestari, R. M. E., Situmorang, M., Pratama, M. I. P., & Bon, A. T. (2021). Financial distress analysis using altman (Z-score), Springate (S-score), Zmijewski (X-score), and Grover (G-score) models in the tourism, hospitality and restaurant subsectors listed on the Indonesia Stock Exchange period. In Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management Singapore (pp. 4249-4259). http://www.ieomsociety.org/singapore2021/papers/755.pdf
- Lueg, R., & Vu, L. (2015). Success factors in Balanced Scorecard implementations–A literature review. Management Revue, 306-327. https://www.jstor.org/stable/24570262
- Makarenko, I., & Plastun, A. (2017). The role of accounting in sustainable development. Accounting and Financial Control, 1(2), 4-12. https://www.proquest.com/scholarly-journals/role-accounting-sustainable-development/docview/2622291855/se-2
- Maleyeff, J., Arnheiter, E. A., & Venkateswaran, V. (2012). The continuing evolution of lean six sigma. The TQM Journal, 24(6), 542-555. https://doi.org/10.1108/17542731211270106
- Moya, C. A., Galvez, D., Muller, L., & Camargo, M. (2019). A new framework to support Lean Six Sigma deployment in SMEs. International Journal of Lean Six Sigma, 10(1), 58-80. https://doi.org/10.1108/IJLSS-01-2018-0001
- Nguyen, T., Pham, T., Phan, T., & Than, T. (2020). Impact of green supply chain practices on financial and non-financial performance of Vietnam's tourism enterprises. Uncertain Supply Chain Management, 8(3), 481-494. http://dx.doi.org/10.5267/j.uscm.2020.4.004
- Potter, A., Mason, R., Naim, M., & Lalwani, C. (2004). The evolution towards an integrated steel supply chain: A case study from the UK. International Journal of Production Economics, 89(2), 207-216. https://doi.org/10.1016/S0925-5273(02)00449-8
- Prasetyo, W. E. (2022). Manajemen data digital: Analisis efektifitas dan strategi penggunaan database followers. Jurnal Ekobis: Ekonomi Bisnis & Manajemen, 12(2), 280–290. https://doi.org/10.37932/j.e.v12i2.600
- Prasetyo, W. E., Mushoffi, M. F., Fachrurozi, M., & Hermawan, S. (2022). Analisis determinasi aspek kepuasan pelanggan (Study pada perusahaan/distributor produk kecantikan). 5th Prosiding Business and Economics Conference In Utilizing of Modern Technology, Magelang, Indonesia (pp. 995-1006). http://journal.unimma.ac.id/index.php/conference/article/view/7494
- Ridwan, A., & Noche, B. (2018). Model of the port performance metrics in ports by integration six sigma and system dynamics. International Journal of Quality and Reliability Management, 35(1). https://doi.org/10.1108/IJQRM-03-2016-0041
- Shekhawat, V. S. (2015). The perplexing enigma of supply chain management: literature review. Journal of Supply Chain Management Systems, 4(4), 45-71. https://www.proquest.com/scholarly-journals/perplexing-enigma-supply-chain-management/docview/1765137202/se-2?accountid=46437
- Singh, M., & Rathi, R. (2019). A structured review of Lean Six Sigma in various industrial sectors. International Journal of Lean Six Sigma, 10(2), 622-664. https://doi.org/10.1108/IJLSS-03-2018-0018
- Sreedharan, V. R., Gopikumar, V., Nair, S., Chakraborty, A., & Antony, J. (2018). Assessment of critical failure factors (CFFs) of Lean Six Sigma in real life scenario: Evidence from manufacturing and service industries. Benchmarking: An International Journal, 25(8), 3320-3336. https://doi.org/10.1108/BIJ-10-2017-0281
- Statista Research Department (2023, January 4). Revenue of beauty & personal care in Indonesia 2017-2027. Retrieved from https://www.statista.com/forecasts/1204668/indonesia-revenue-beauty-and-personal-care-market-by-type
- Swarnakar, V., Tiwari, A. K., & Singh, A. R. (2020). Evaluating critical failure factors for implementing sustainable lean six sigma framework in manufacturing organization: A case experience. International Journal of Lean Six Sigma, 11(6), 1069-1104. https://doi.org/10.1108/IJLSS-05-2019-0050
- Tawse, A., & Tabesh, P. (2023). Thirty years with the balanced scorecard: What we have learned. Business Horizons, 66(1), 123-132. https://doi.org/10.1016/j.bushor.2022.03.005
- Thomas, A. J., Francis, M., Fisher, R., & Byard, P. (2016). Implementing Lean Six Sigma to overcome the production challenges in an aerospace company. Production Planning & Control, 27(7-8), 591-603. https://doi.org/10.1080/09537287.2016.1165300
- Uluskan, M. (2016). A comprehensive insight into the Six Sigma DMAIC toolbox. International Journal of Lean Six Sigma, 7(4), 406-429. https://doi.org/10.1108/IJLSS-10-2015-0040
- Wisker, Z. L., Kadirov, D., & Nizar, J. (2023). Marketing a destination brand image to Muslim tourists: Does accessibility to cultural needs matter in developing brand loyalty?. Journal of Hospitality & Tourism Research, 47(1), 84-105. https://doi.org/10.1177/1096348020963663
- Yacob, S., Erida, E., Machpuddin, A., & Alamsyah, D. (2021). A model for the business performance of micro, small and medium enterprises: Perspective of social commerce and the uniqueness of resource capability in Indonesia. Management Science Letters, 11(1), 101-110. http://dx.doi.org/10.5267/j.msl.2020.8.025
- Yuen, E. F., & Chan, S. S. (2010). The effect of retail service quality and product quality on customer loyalty. Journal of Database Marketing & Customer Strategy Management, 17, 222-240. https://doi.org/10.1057/dbm.2010.13
References
Abdullah, M., Makmun, D., Fauzi, A., & Santi, A. (2014). The use of balanced scorecard to support achievement of business plan in digestive endoscopy center, 2013. The Indonesian Journal of Gastroenterology, Hepatology, and Digestive Endoscopy, 15(2), 93-97. https://doi.org/10.24871/152201493-97
Albliwi, S. A., Antony, J., & Halim Lim, S. A. (2015). A systematic review of Lean Six Sigma for the manufacturing industry. Business Process Management Journal, 21(3), 665-691. https://doi.org/10.1108/BPMJ-03-2014-0019
Alzoubi, H., Alshurideh, M., Kurdi, B., Akour, I., & Aziz, R. (2022). Does BLE technology contribute towards improving marketing strategies, customers’ satisfaction and loyalty? The role of open innovation. International Journal of Data and Network Science, 6(2), 449-460. http://dx.doi.org/10.5267/j.ijdns.2021.12.009
Antony, J. (2014). Readiness factors for the lean six sigma journey in the higher education sector. International Journal of Productivity and Performance Management, 63(2), 257–264. https://doi.org/10.1108/IJPPM-04-2013-0077
Antony, J., Rodgers, B., & Cudney, E. A. (2017). Lean Six Sigma for public sector organizations: is it a myth or reality?. International Journal of Quality & Reliability Management, 34(9), 1402-1411. https://doi.org/10.1108/IJQRM-08-2016-0127
Chakraborty, K., Bhatia, S., Bhattacharyya, S., Platos, J., Bag, R., & Hassanien, A. E. (2020). Sentiment analysis of COVID-19 tweets by deep learning classifiers—A study to show how popularity is affecting accuracy in social media. Applied Soft Computing, 97, 106754. https://doi.org/10.1016/j.asoc.2020.106754
Darwati, L., Mustafid, M., & Suparti, S. (2015). Pendekatan servqual-lean six sigma menggunakan diagram kontrol t2 hotelling untuk meningkatkan kualitas pelayanan pendidikan (Studi kasus di Jurusan Statistika Universitas Diponegoro). Jurnal Gaussian, 4(2), 305-314. https://doi.org/10.14710/j.gauss.4.2.305 - 314
Delgado, C., Ferreira, M., & Castelo Branco, M. (2010). The implementation of lean Six Sigma in financial services organizations. Journal of Manufacturing Technology Management, 21(4), 512-523. https://doi.org/10.1108/17410381011046616
Gastelum-Acosta, C., Limon-Romero, J., Tlapa, D., Baez-Lopez, Y., Tortorella, G., Rodriguez Borbon, M. I., & Navarro-Cota, C. X. (2022). Assessing the adoption of critical success factors for lean six sigma implementation. Journal of Manufacturing Technology Management, 33(1), 124-145. https://doi.org/10.1108/JMTM-12-2020-0488
Ishigai, P. A., Pereira, L. H., & Scavroni, C. M. S. (2021). Standardization and adaptation in multinationals corporations: Case study on Samsung's marketing mix strategy. International Journal of Business Marketing, 6(1), 77-99.
Juzer, J., & Darma, G.S. (2019). Strategic supply chain management in the era of industry revolution 4.0: A study of textile industry in Bali. Jurnal Manajemen Bisnis, 16(3), 1. https://doi.org/10.38043/jmb.v16i3.2228
Kaplan, R.S., & Norton, D.P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: Part I. Accounting Horizons, 15(1), 87–104. https://doi.org/10.2308/acch.2001.15.1.87
Kementerian Perindustrian RI. 2015. Peraturan Pemerintah Republik Indonesia Nomor 14 Tahun 2015 Tentang Rencana Induk Pembangunan Industri Nasional Tahun 2015-2035. Jakarta.
Lambert, D.M., & Enz, M.G. (2017). Issues in Supply Chain Management: Progress and potential. Industrial Marketing Management, 62, 1–16. https://doi.org/10.1016/j.indmarman.2016.12.002
Lameijer, B. A., Pereira, W., & Antony, J. (2021). The implementation of Lean Six Sigma for operational excellence in digital emerging technology companies. Journal of Manufacturing Technology Management, 32(9), 260-284. https://doi.org/10.1108/JMTM-09-2020-0373
Lande, M., Shrivastava, R. L., & Seth, D. (2016). Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises). The TQM Journal, 28(4), 613-635. https://doi.org/10.1108/TQM-12-2014-0107
Lestari, R. M. E., Situmorang, M., Pratama, M. I. P., & Bon, A. T. (2021). Financial distress analysis using altman (Z-score), Springate (S-score), Zmijewski (X-score), and Grover (G-score) models in the tourism, hospitality and restaurant subsectors listed on the Indonesia Stock Exchange period. In Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management Singapore (pp. 4249-4259). http://www.ieomsociety.org/singapore2021/papers/755.pdf
Lueg, R., & Vu, L. (2015). Success factors in Balanced Scorecard implementations–A literature review. Management Revue, 306-327. https://www.jstor.org/stable/24570262
Makarenko, I., & Plastun, A. (2017). The role of accounting in sustainable development. Accounting and Financial Control, 1(2), 4-12. https://www.proquest.com/scholarly-journals/role-accounting-sustainable-development/docview/2622291855/se-2
Maleyeff, J., Arnheiter, E. A., & Venkateswaran, V. (2012). The continuing evolution of lean six sigma. The TQM Journal, 24(6), 542-555. https://doi.org/10.1108/17542731211270106
Moya, C. A., Galvez, D., Muller, L., & Camargo, M. (2019). A new framework to support Lean Six Sigma deployment in SMEs. International Journal of Lean Six Sigma, 10(1), 58-80. https://doi.org/10.1108/IJLSS-01-2018-0001
Nguyen, T., Pham, T., Phan, T., & Than, T. (2020). Impact of green supply chain practices on financial and non-financial performance of Vietnam's tourism enterprises. Uncertain Supply Chain Management, 8(3), 481-494. http://dx.doi.org/10.5267/j.uscm.2020.4.004
Potter, A., Mason, R., Naim, M., & Lalwani, C. (2004). The evolution towards an integrated steel supply chain: A case study from the UK. International Journal of Production Economics, 89(2), 207-216. https://doi.org/10.1016/S0925-5273(02)00449-8
Prasetyo, W. E. (2022). Manajemen data digital: Analisis efektifitas dan strategi penggunaan database followers. Jurnal Ekobis: Ekonomi Bisnis & Manajemen, 12(2), 280–290. https://doi.org/10.37932/j.e.v12i2.600
Prasetyo, W. E., Mushoffi, M. F., Fachrurozi, M., & Hermawan, S. (2022). Analisis determinasi aspek kepuasan pelanggan (Study pada perusahaan/distributor produk kecantikan). 5th Prosiding Business and Economics Conference In Utilizing of Modern Technology, Magelang, Indonesia (pp. 995-1006). http://journal.unimma.ac.id/index.php/conference/article/view/7494
Ridwan, A., & Noche, B. (2018). Model of the port performance metrics in ports by integration six sigma and system dynamics. International Journal of Quality and Reliability Management, 35(1). https://doi.org/10.1108/IJQRM-03-2016-0041
Shekhawat, V. S. (2015). The perplexing enigma of supply chain management: literature review. Journal of Supply Chain Management Systems, 4(4), 45-71. https://www.proquest.com/scholarly-journals/perplexing-enigma-supply-chain-management/docview/1765137202/se-2?accountid=46437
Singh, M., & Rathi, R. (2019). A structured review of Lean Six Sigma in various industrial sectors. International Journal of Lean Six Sigma, 10(2), 622-664. https://doi.org/10.1108/IJLSS-03-2018-0018
Sreedharan, V. R., Gopikumar, V., Nair, S., Chakraborty, A., & Antony, J. (2018). Assessment of critical failure factors (CFFs) of Lean Six Sigma in real life scenario: Evidence from manufacturing and service industries. Benchmarking: An International Journal, 25(8), 3320-3336. https://doi.org/10.1108/BIJ-10-2017-0281
Statista Research Department (2023, January 4). Revenue of beauty & personal care in Indonesia 2017-2027. Retrieved from https://www.statista.com/forecasts/1204668/indonesia-revenue-beauty-and-personal-care-market-by-type
Swarnakar, V., Tiwari, A. K., & Singh, A. R. (2020). Evaluating critical failure factors for implementing sustainable lean six sigma framework in manufacturing organization: A case experience. International Journal of Lean Six Sigma, 11(6), 1069-1104. https://doi.org/10.1108/IJLSS-05-2019-0050
Tawse, A., & Tabesh, P. (2023). Thirty years with the balanced scorecard: What we have learned. Business Horizons, 66(1), 123-132. https://doi.org/10.1016/j.bushor.2022.03.005
Thomas, A. J., Francis, M., Fisher, R., & Byard, P. (2016). Implementing Lean Six Sigma to overcome the production challenges in an aerospace company. Production Planning & Control, 27(7-8), 591-603. https://doi.org/10.1080/09537287.2016.1165300
Uluskan, M. (2016). A comprehensive insight into the Six Sigma DMAIC toolbox. International Journal of Lean Six Sigma, 7(4), 406-429. https://doi.org/10.1108/IJLSS-10-2015-0040
Wisker, Z. L., Kadirov, D., & Nizar, J. (2023). Marketing a destination brand image to Muslim tourists: Does accessibility to cultural needs matter in developing brand loyalty?. Journal of Hospitality & Tourism Research, 47(1), 84-105. https://doi.org/10.1177/1096348020963663
Yacob, S., Erida, E., Machpuddin, A., & Alamsyah, D. (2021). A model for the business performance of micro, small and medium enterprises: Perspective of social commerce and the uniqueness of resource capability in Indonesia. Management Science Letters, 11(1), 101-110. http://dx.doi.org/10.5267/j.msl.2020.8.025
Yuen, E. F., & Chan, S. S. (2010). The effect of retail service quality and product quality on customer loyalty. Journal of Database Marketing & Customer Strategy Management, 17, 222-240. https://doi.org/10.1057/dbm.2010.13