Main Article Content
Abstract
This study aims to analyze the effect of job characteristics and compensation on performance through work engagement. There are four variables in this study, including work engagement, compensation, job characteristics, and performance. Several previous studies have shown that work engagement is able to mediate the influence of job characteristics and compensation on performance. The data of this research comes from the perception of tax bailiff. The sample size of 263 employees was obtained by using Slovin formula. The analytical SEM PLS method was used to answer the research objectives. The results obtained from this research show that work engagement is able to mediate the effect of job characteristics and compensation on performance. In addition, the direct influence test shows that job characteristics and compensation have a significant and positive effect on work engagement. Job characteristics, compensation, and work engagement have a significant and positive effect on performance.
Keywords
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References
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- Chang, C.H. (2019). Do green motives influence green product innovation? The mediating role of green value co‐creation. Corporate Social Responsibility and Environmental Management, 26(2), 330-340. https://doi.org/10.1002/csr.1685
- Chin, W.W., (1998). The partial least squares approach to structural equation modelling. In G. A. Marcoulides (Ed.), Modern methods for business research. Mahwah, NJ: Lawrence Erlbaum Associates.
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- Corsaro, D. (2019). Capturing the broader picture of value co-creation management. European Management Journal, 37(1), 99-116. https://doi.org/10.1016/j.emj.2018.07.007
- Falk, R.F., & Miller, N.B. (1992). A primer for soft modelling. Akron, OH:
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- Lee, D.H., & Park, C.W. (2007). Conceptualization and measurement of multidimensionality of integrated marketing communications. Journal of Advertising Research, 47, 222-236. https://doi.org/ 10.2501/S0021849907070274
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- Nunnally, J.C., & Bernstein, I.H. (1994). Validity. Psychometric theory, 3, 99-132.
- Opata, C.N., Xiao, W., Nusenu, A.A., Tetteh, S., & Asante Boadi, E. (2019). The impact of value co-creation on satisfaction and loyalty: The moderating effect of price fairness (empirical study of automobile customers in Ghana). Total Quality Management & Business Excellence, 1-15. https://doi.org/10.1080/14783363.2019.1684189
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- Preziosi, M., Tourais, P., Acampora, A., Videira, N., & Merli, R. (2019). The role of environmental practices and communication on guest loyalty: Examining EU-Ecolabel in Portuguese hotels. Journal of Cleaner Production, 237, 1-13. https://doi.org/10.1016/j.jclepro.2019.117659
- Reid, M. (2005). Performance auditing of integrated marketing communications (IMC) actions and outcomes. Journal ofAdvertising, 34(4), 41-54. https://doi.org/10.1080/00913367.2005.10639208
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- Šerić, M., Gil-Saura, I., & Ozretić-Došen, Đ. (2015). Insights on integrated marketing communications: Implementation and impact in hotel companies. International Journal of Contemporary Hospitality Management, 27(5), 958-979. https://doi.org/10.1108/IJCHM-12-2013-0568
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- Wehrli, R., Priskin, J., Demarmels, S., & Schaffner, D. (2014). Communicating sustainable tourism products to customers: Results from a choice experiment. Current Issues in Tourism, 20(13), 1375-1394. https://doi.org/10.1080/13683500.2014.987732
- Williams, P. & Soutar, G.N. (2009). Value, satisfaction and behavioural intentions in an adventure tourism context. Annals of Tourism Research, 36 (3), 413–438. https://doi.org/10.1016/j.annals.2009.02.002
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References
Albinsson, P.A., Perera, B.Y., & Sautter, P.T. (2016). DART scale development: Diagnosing a firm’s readiness for strategic value co-creation. Journal of Marketing Theory and Practice, 24(1), 42-58. https://doi.org/10.1080/10696679.2016.1089763
Alevizou, P., Henninger, C., & Spinks, C. (2019). Communicating sustainability practices and values: A case study approach of a micro-organisation in the UK. International Journal of Business and Globalisation, 22(1), 37-52. https://doi.org/10.1504/IJBG.2019.097388
Arnold, M. (2017). Fostering sustainability by linking co-creation and relationship management concepts. Journal of Cleaner Production, 140, 179-188. https://doi.org/10.1016/j.jclepro.2015.03.059
Bormane, S. (2018). Integrated Marketing Communications in Sustainable Business. In Proceedings of the International Scientific Conference «Society. Integration. Education», 6, 80-96. https://doi.org/10.17770/sie2018vol1.3405
Busser, J.A., & Shulga, L.V. (2018). Co-created value: Multidimensional scale and nomological network. Tourism Management, 65, 69-86. https://doi.org/10.1016/j.tourman.2017.09.014
Cannas, R., Argiolas, G., & Cabiddu, F. (2019). Fostering corporate sustainability in tourism management through social values within collective value co-creation processes. Journal of Sustainable Tourism, 27(1), 139-155. https://doi.org/10.1080/09669582.2018.1501053
Cerri, J., Testa, F., Rizzi, F. (2018). The more I care, the less I will listen to you: How information, environmental concern and ethical production influence consumers’ attitudes and the purchasing of sustainable products. Journal of Cleaner Production, 175, 343-353. https://doi.org/10.1016/j.jclepro.2017.12.054
Chang, C.H. (2019). Do green motives influence green product innovation? The mediating role of green value co‐creation. Corporate Social Responsibility and Environmental Management, 26(2), 330-340. https://doi.org/10.1002/csr.1685
Chin, W.W., (1998). The partial least squares approach to structural equation modelling. In G. A. Marcoulides (Ed.), Modern methods for business research. Mahwah, NJ: Lawrence Erlbaum Associates.
Cornelissen, G., Pandelaere, M., Warlop, L., & Dewitte, S. (2008). Positive cueing: Promoting sustainable consumer behaviour by cueing common environmental behaviours as environmental. International Journal of Research in Marketing, 25, 46-55. https://doi.org/10.1016/j.ijresmar.2007.06.002
Corsaro, D. (2019). Capturing the broader picture of value co-creation management. European Management Journal, 37(1), 99-116. https://doi.org/10.1016/j.emj.2018.07.007
Falk, R.F., & Miller, N.B. (1992). A primer for soft modelling. Akron, OH:
Font, X., Elgammal, I., & Lamond, I. (2017). Greenhushing: the deliberate under communicating of sustainability practices by tourism businesses. Journal of Sustainable Tourism, 25(7), 1007-1023. https://doi.org/10.1080/09669582.2016.1158829
Fornell C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104
Frías-Jamilena, D.M., Polo-Peña, A.I., & Rodríguez-Molina, M.Á. (2016). The effect of value-creation on consumer-based destination brand equity. Journal of Travel Research, 56(8), 1011-1031. http://doi.org/10.1177/0047287516663650
Gabler, C. B., Butler, T. D., & Adams, F. G. (2013). The environmental belief-behaviour gap: Exploring barriers to green consumerism. Journal of Customer Behaviour, 12(2), 159-176. https://doi.org/10.1362/147539213X13832198548292
Gonzalez-Gallarza, M., Gil-Saura, I. & Arteaga-Moreno, F. (2020). Conceptualización y medición del valor percibido: Consensos y controversias. Cuadernos de Gestión, 20(1), 65-88. https://doi.org/10.5295/cdg.180997mg
Gössling, S., & Buckley, R. (2016). Carbon labels in tourism: Persuasive communication? Journal of Cleaner Production, 1-12. https://doi.org/10.1016/j.jclepro.2014.08.067
Gössling, S., Haglund, L., Kallgren, H., Revahl, M., & Hultman, J. (2009). Swedish air travellers and voluntary carbon offsets: Towards the co-creation of environmental value? Current Issues in Tourism, 12(1), 1-19. https://doi.org/10.1080/13683500802220687
Grissemann, U.S., & Stokburger-Sauer, N.E. (2012). Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance. Tourism Management, 33(6), 1483-1492. https://doi.org/10.1016/j.tourman.2012.02.002
Hair, J.F., Hult, G. T.M., Ringle, C.M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modelling (PLS-SEM) (2nd ed.). Thousand Oaks, CA: Sage.
Hair, J.F., Sarstedt, M., Ringle, C.M., & Gudergan, S.P. (2018), Advanced issues in partial least squares structural equation modelling (PLSSEM). Thousand Oaks, CA: Sage.
Han, W., McCabe, S., Wang, Y., & Chong, A.Y.L. (2018). Evaluating user-generated content in social media: An effective approach to encourage greater pro-environmental behavior in tourism? Journal of Sustainable Tourism, 26(4), 600-614. https://doi.org/10.1080/09669582.2017.1372442
Henseler, J., Ringle, C.M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modelling. Journal of the academy of marketing science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8
Hudson, S., and Hudson, L. (2017). Marketing for Tourism, Hospitality and Events. A Global and Digital Approach. SAGE., London.
Kaushal, V., & Srivastava, S. (2021). Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India. International journal of hospitality management, 92, 102707. https://doi.org/10.1016/j.ijhm.2020.102707
Kim, J., Kim, J., & Marshall, R. (2016). Are two arguments always better than one? Persuasion knowledge moderating the effect of integrated marketing communications. European Journal of Marketing, 50(7/8), 1399-1425. https://doi.org/10.1108/EJM-06-2014-0344
Kollmuss, A. & Agyeman, J. (2002). Mind the gap: Why do people act environmentally and what are the barriers to pro-environmental behavior?. Environmental Education Research, 8 (3), 239-260. https://doi.org/10.1080/13504620220145401
Lee, D.H., & Park, C.W. (2007). Conceptualization and measurement of multidimensionality of integrated marketing communications. Journal of Advertising Research, 47, 222-236. https://doi.org/ 10.2501/S0021849907070274
Moise, M.S, Gil-Saura, I., & Ruiz-Molina, M.E. (2020). Implications of value co-creation in green hotels: The moderating effect of trip purpose and generational cohort. Sustainability, 12(23), 9866. https://doi.org/10.3390/su12239866
Moise, М.S., Gil-Saura, I., & Ruiz-Molina, M.E. (2018). Effects of green practices on guest satisfaction and loyalty. European Journal of Tourism Research, 20(20), 92-104.
Nunnally, J.C., & Bernstein, I.H. (1994). Validity. Psychometric theory, 3, 99-132.
Opata, C.N., Xiao, W., Nusenu, A.A., Tetteh, S., & Asante Boadi, E. (2019). The impact of value co-creation on satisfaction and loyalty: The moderating effect of price fairness (empirical study of automobile customers in Ghana). Total Quality Management & Business Excellence, 1-15. https://doi.org/10.1080/14783363.2019.1684189
Payne, A.F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83-96. https://doi.org/10.1007/s11747-007-0070-0
Porcu, L., Barrio-garcía, S., Alcántara-pilar, J.M., & Crespo-almendros, E. (2019). Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry. International Journal of Hospitality Management, 80(01), 13-24. https://doi.org/10.1016/j.ijhm.2019.01.008
Preziosi, M., Tourais, P., Acampora, A., Videira, N., & Merli, R. (2019). The role of environmental practices and communication on guest loyalty: Examining EU-Ecolabel in Portuguese hotels. Journal of Cleaner Production, 237, 1-13. https://doi.org/10.1016/j.jclepro.2019.117659
Reid, M. (2005). Performance auditing of integrated marketing communications (IMC) actions and outcomes. Journal ofAdvertising, 34(4), 41-54. https://doi.org/10.1080/00913367.2005.10639208
Sarmah, B., Kamboj, S., & Rahman, Z. (2017). Co-creation in hotel service innovation using smart phone apps: An empirical study. International Journal of Contemporary Hospitality Management, 29(10), 2647-2667. https://doi.org/10.1108/IJCHM-12-2015-0681
Schmitt, M.T., Aknin, L.B., Axsen, J., & Shwom, R.L. (2018). Unpacking the relationships between pro-environmental behavior, life satisfaction, and perceived ecological threat. Ecological Economics, 143, 130-140. https://doi.org/10.1016/j.ecolecon.2017.07.007
Šerić, M., & Gil-Saura, I. (2012). ICT, IMC, and brand equity in high-quality hotels of Dalmatia: An analysis from guest perceptions. Journal of Hospitality Marketing & Management, 21(8), 821-851. https://doi.org/10.1080/19368623.2012.633211
Šerić, M., Gil-Saura, I., & Ozretić-Došen, Đ. (2015). Insights on integrated marketing communications: Implementation and impact in hotel companies. International Journal of Contemporary Hospitality Management, 27(5), 958-979. https://doi.org/10.1108/IJCHM-12-2013-0568
Šerić, M., Gil-Saura, I., & Ruiz-Molina, M.E. (2014). How can integrated marketing communications and advanced technology influence the creation of customer-based brand equity? Evidence from the hospitality industry. International Journal of Hospitality Management, 39, 144-156. https://doi.org/10.1016/j.ijhm.2014.02.008
Šerić, M., Ozretić-Došen, Đ., & Škare, V. (2020). How can perceived consistency in marketing communications influence customer–brand relationship outcomes? European Management Journal, 38(2), 335-343. https://doi.org/10.1016/j.emj.2019.08.011
Teng, C.-C., Lu, A. C.C., & Huang, T.-T. (2018). Drivers of consumers’ behavioral intention toward green hotels. International Journal of Contemporary Hospitality Management, 30(2), 1134-1151. https://doi.org/10.1108/IJCHM-04-2017-0203
Tölkes, C. (2018). The role of sustainability communication in the attitude–behaviour gap of sustainable tourism. Tourism and Hospitality Research, 1-12. http://dx.doi.org/10.1177/1467358418820085
UNWTO (2016). Tourism Highlights 2016 Edition (World Tourism Organization, 2016). Available at: http://www.e-unwto.org/doi/pdf/10.18111/9789284418145
Vargo, S.L., & Lusch, R.F. (2008). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1–10. https://doi.org/10.1007/s11747-007-0069-6
Vargo, S.L., Maglio, P.P. and Akaka, M.A. (2008). On value and value cocreation: A service systems and service logic perspective. European Management Journal, 26, 145-152. https://doi.org/10.1016/j.emj.2008.04.003
Vega-Vazquez, M., Ángeles Revilla-Camacho, M., & Cossío-Silva, F. (2013). The value co-creation process as a determinant of customer satisfaction. Management Decision, 51(10), 1945-1953. https://doi.org/10.1108/MD-04-2013-0227
Verma, V.K., Chandra, B., & Kumar, S. (2019). Values and ascribed responsibility to predict consumers’ attitude and concerns towards green hotel visit intention. Journal of Business Research, 96, 206–216. https://doi.org/10.1016/j.jbusres.2018.11.021
Villarino, J., & Font, X. (2015). Sustainability marketing myopia: The need for sustainability communication persuasiveness. Journal of Vacation Marketing, 2-11. https://doi.org/ 10.1177/1356766715589428
Wang, J., Wang, S., Xue, H., Wang, Y., & Li, J. (2018). Green image and consumers’ word-of-mouth intention in the green hotel industry: The moderating effect of Millennials. Journal of Cleaner Production, 181, 426-436. https://doi.org/10.1016/j.jclepro.2018.01.250
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