Main Article Content

Abstract

This study evaluates the employer’s satisfaction with the banking institutions in Pagadian City. Employers’ satisfaction will be based on how the graduates show their performance towards their jobs or tasks. Employers evaluate the skills of the graduates that need to be improved in their daily tasks. This study uses the quantitative-descriptive study approach to analyze information about describing the employer’s satisfaction with the graduates. The study’s primary purpose is to find out how satisfied employers are with the performances of the graduates as well as what is needed to improve. It focuses on the employers of the banking institutions as research participants. The findings of the study are as follows: (1) foundation skills, (2) enterprise skills, (3) technical skills and knowledge, (4) adaptive skills, (5) team-working skills, and (6) employability skills where these are used in getting the satisfaction of the employers to the graduates where it garnered an overall weighted mean of 3.34 and a standard deviation of 0.01 with an interpretation of ‘very high’. The results showed that the employers of the banking institution where the graduates are employed are very satisfied with the performance that the graduates showed to them. In addition, the employers highlighted some skills that need to be developed and improved more to become efficient and effective employees. The results of this study can be used as a basis for the development of the graduates to enhance their performance in the future.

Keywords

Employer’s satisfaction College graduates Banking institution Employee skills Performances

Article Details

How to Cite
Benitez, R. J. J. L., Balmadres, R., Panoril, Z. B. I., Alfanta, M., & Naparan, J. (2024). Describing the employer’s satisfaction on college of business education graduates employed in banking institutions. Asian Management and Business Review, 4(1), 90–104. https://doi.org/10.20885/AMBR.vol4.iss1.art6

References

  1. Ashton, A. S. (2018). How human resources management best practice influence employee satisfaction and job retention in the Thai hotel industry. Journal of Human Resources in Hospitality & Tourism, 17(2), 175-199. https://doi.org/10.1080/15332845.2017.1340759
  2. Atanasovski, A., Trpeska, M., & Lazarevska, Z. B. (2018). Accounting students’ and employers’ perceptions on employability skills in the SEE Country. European Financial and Accounting Journal, 13(3), 55–71. https://doi.org/10.18267/j.efaj.214
  3. Awayiga, J. Y., Onumah, J. M., & Tsamenyi, M. (2010). Knowledge and skills development of accounting graduates: The perceptions of graduates and employers in Ghana. Accounting Education, 19(1–2), 139–158. https://doi.org/10.1080/09639280902903523
  4. Aziz, H., Othman, B. J., Gardi, B., Ahmed, S. A., Sabir, B. Y., Ismael, N. B., Hamza, P. A., Sorguli, S., Ali, B. J., & Anwar, G. (2021). Employee commitment: The relationship between employee commitment and job satisfaction. Journal of Humanities and Education Development, 3(3), 54–66. https://doi.org/10.22161/jhed.3.3.6
  5. Babbie, E. R. (1990). Survey Research Methods, 2nd edition. United Kingdom: Cengage Learning.
  6. Baird, A. M., & Parayitam, S. (2019). Employers’ ratings of importance of skills and competencies college graduates need to get hired: Evidence from the New England region of USA. Education + Training, 61(5), 622-634. https://doi.org/10.1108/ET-12-2018-0250
  7. Barween, K., & Alshurideh, M. (2020). Employee retention and organizational performance: Evidence from banking industry. Management Science Letters, 10(16), 3981-3990. http://dx.doi.org/10.5267/j.msl.2020.7.011
  8. Bharadwaj, S., Khan, N. A., & Yameen, M. (2021). Unbundling employer branding, job satisfaction, organizational identification and employee retention: A sequential mediation analysis. Asia-Pacific Journal of Business Administration, 14(3), 309–334. https://doi.org/10.1108/apjba-08-2020-0279
  9. Briones, G. B., Apat, E. J. C., Lorica, D. G. I. R., & Valenzuela, M. P. (2021). Employers’ preference on employability skills of business management and accounting graduates. International Journal of Academe and Industry Research, 2(3), 64-85. https://doi.org/10.53378/348730
  10. Buelens, B., Burger, J., & van den Brakel, J. A. (2018). Comparing inference methods for non‐probability samples. International Statistical Review, 86(2), 322-343. https://doi.org/10.1111/insr.12253
  11. Carnevale, A. P., & Smith, N. C. (2013). Workplace basics: The skills employees need and employers want. Human Resource Development International, 16(5), 491–501. https://doi.org/10.1080/13678868.2013.821267
  12. Chaker, M. N., & Abdullah, T. A. T. (2012). What accountancy skills are acquired at college?. International Journal of Business and Social Science, 2(18), 193-199.
  13. Crawford, L., Helliar, C., & Monk, E. (2011). Generic skills in audit education. Accounting Education, 20(2), 115–131. https://doi.org/10.1080/09639284.2011.557487
  14. Creswell, J. W., & Creswell, J. D. (2017). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. United States: SAGE Publications.
  15. Daff, L. (2021). Employers’ perspectives of accounting graduates and their world of work: Software use and ICT competencies. Accounting Education, 30(5), 495–524. https://doi.org/10.1080/09639284.2021.1935282
  16. Davies, G., Mete, M., & Whelan, S. (2018). When employer brand image aids employee satisfaction and engagement. Journal of Organizational Effectiveness: People and Performance, 5(1), 64-80. https://doi.org/10.1108/JOEPP-03-2017-0028
  17. Dejendran, A., Rajendran, L., & Farid, M. S. (2017). Factors that affects the job selection preference of undergraduate accounting students in university. Asia Pacific Journal of Social Science Research, 2(1), 1-5.
  18. Do, D., Nguyen, T., Ha, S., Tran, M., Nguyen, H., & Truong, D. (2020). An analysis of underlying constructs affecting the choice of accounting as a major. Management Science Letters, 10(2), 361-368. http://dx.doi.org/10.5267/j.msl.2019.8.034
  19. Finch, D., Nadeau, J., & O’Reilly, N. (2012). The future of marketing education: A practitioners perspective. Journal of Marketing Education, 35(1), 54-67. https://doi.org/10.1177/0273475312465091
  20. Ghani, E. K., & Muhammad, K. (2019). Industry 4.0: Employers’ expectations of accounting graduates and its implications on teaching and learning practices. International Journal of Education and Practice, 7(1), 19-29. https://doi.org/10.18488/journal.61.2019.71.19.29
  21. Hanover Research Council (2009). An Overview Employer of Employer Surveys. Retrieved from https://www.hanoverresearch.com/higher-education/academic-program-development/employer-needs-assessment/
  22. Heang, L. T., Ching, L. C., Mee, L. Y., & Huei, C. T. (2019). University education and employment challenges: An evaluation of fresh accounting graduates in Malaysia. International Journal of Academic Research in Business and Social Sciences, 9(9), 1061-1076. https://doi.org/10.6007/ijarbss/v9-i9/6396
  23. Hoh, J. C. S., Wu, S., & Shi, Q. (2020). Employer satisfaction in Brunei Darussalam. Journal of Business & Economic Analysis, 03(03), 268–287. https://doi.org/10.36924/sbe.2020.3303
  24. Hutchins, R., & Roberts, D. (2018). Factors that determine the decision to major in accounting: A survey of accounting graduates. The Accounting Educators’ Journal, 28, 159-167.
  25. John, E. P. (2021). Level of job satisfaction of technical institute teachers in Arunachal Pradesh. Journal of Business Management, 23(9), 21-32. https://doi.org/10.9790/487X-2309042132
  26. Kasriel, S. (2018, June 7). Young Workers No Longer Get the On-the-Job Training They Need -- So They’re Finding It Elsewhere. Entrepreneur Daily. Retrieved from https://www.entrepreneur.com/leadership/young-workers-no-longer-get-the-on-the-job-training-they/314468
  27. Kavanagh, M. H., & Drennan, L. (2008). What skills and attributes does an accounting graduate need? Evidence from student perceptions and employer expectations. Accounting & Finance, 48(2), 279-300. https://doi.org/10.1111/j.1467-629X.2007.00245.x
  28. Kleckner, M. J., & Butz, N. T. (2022). Developing entry-level communication skills: A comparison of student and employer perceptions. Business and Professional Communication Quarterly, 85(2), 192-221. https://doi.org/10.1177/23294906221078300
  29. Kotler, P. (2003). Marketing Management: Analysis, Planning, Implementation, Control. United Kingdom: Prentice-Hall
  30. Levi, N. N. (2023). An evaluation of employees’job satisfaction in three private organizations in Edo State, Nigeria. International Journal of Management & Entrepreneurship Research, 5(11), 814-830. https://doi.org/10.51594/ijmer.v5i11.596
  31. Lisá, E., Hennelová, K., & Newman, D. (2019). Comparison between employers’ and students’ expectations in respect of employability skills of university graduates. International Journal of Work-Integrated Learning, 20(1), 71-82.
  32. Low, M., Botes, V., Rue, D. D., & Allen, J. (2016). Accounting employers’ expectations: The ideal accounting graduates. e-Journal of Business Education & Scholarship of Teaching, 10(1), 36-57.
  33. Low, M., Samkin, G., & Liu, C. (2013). Accounting education and the provision of soft skills: Implications of the recent NZICA CA academic requirement changes. E-journal of Business Education and Scholarship of Teaching, 7(1), 1-33.
  34. Mackey, J. D., Ellen, B. P., Hochwarter, W. A., & Ferris, G. R. (2013). Subordinate social adaptability and the consequences of abusive supervision perceptions in two samples. The Leadership Quarterly, 24(5), 732–746. https://doi.org/10.1016/j.leaqua.2013.07.003
  35. Majid, S., Eapen, C. M., Aung, E. M., & Oo, K. T. (2019). The importance of soft skills for employability and career development: Students and employers’ perspectives. IUP Journal of Soft Skills, 13(4), 7-39.
  36. Marshall, P., Dombroski, R., Garner, R., & Smith, K. (2010). The accounting education gap. CPA Journal, 80(6), 6-10.
  37. Md Saad, M. S., Robani, A., Jano, Z., & Majid, I. A. (2013). Employers’ perception on engineering, information, and communication technology (ICT) students’ employability skills. Global Journal of Engineering, 15(1), 42-47.
  38. Mohd, N. N., Ghani, E. K., & Said, J. (2009). Why do not accounting graduates want to become accountants?. Journal of Modern Accounting and Auditing, 5(5), 59-65.
  39. Moreland, N. (2006). Entrepreneurship and Higher Education: An Employability Perspective. York: The Higher Education Academy.
  40. Nadef, Z. A. (2018). Comparative study on job satisfaction of J & K bank employees. North Asian International Research Journal of Social Science & Humanities, 4(1), 281-293.
  41. Nguyen, H., Nguyen, L. T. B., Nguyen, H. N., Le, T. H., & Do, D. T. (2020). Critical factors affecting employers’ satisfaction with accounting graduates in Hanoi. The Journal of Asian Finance, Economics and Business, 7(8), 613-623. https://doi.org/10.13106/jafeb.2020.vol7.no8.613
  42. Nilsson, S. (2010). Enhancing individual employability: The perspective of engineering graduates. Journal of Education and Training, 52(6/7), 540–551. https://doi.org/10.1108/00400911011068487
  43. Osmani, M., Weerakkody, V., Hindi, N., & Eldabi, T. (2019). Graduates employability skills: A review of literature against market demand. Journal of Education for Business, 94(7), 423–432. https://doi.org/10.1080/08832323.2018.1545629
  44. Pongton, P., & Suntrayuth, S. (2019). Communication satisfaction, employee engagement, job satisfaction, and job performance in higher education institutions. ABAC Journal, 39(3), 90-110.
  45. Qasim, Z. (2015). Accounting graduates’ skills and employers’ needs: The Saudi case. Jordan Journal of Business Administration, 11(1).
  46. Ranasinghe, A., & Herath, H. (2011). Employer satisfaction towards business graduates in Sri Lanka. International Conference on Social Science and Humanity, 5(6), 185 -189.
  47. Raquel, H. B., Raquel, M. B., Raquel, M. B., & Carloto, B. T. (2019). Employability and competence skills of graduating students in a private higher educational institution in Taguig City, Metro Manila, Philippines. Journal of Management Info, 6(3), 13–18. https://doi.org/10.31580/jmi.v6i3.967
  48. Riegel, C. (2021). Examining completer and employer satisfaction in advanced-level programs. Educational Planning, 28(2), 59-76.
  49. Saini, G. K., & Jawahar, I. M. (2019). The influence of employer rankings, employment experience, and employee characteristics on employer branding as an employer of choice. Career Development International, 24(7), 636-657. https://doi.org/10.1108/CDI-11-2018-0290
  50. Sainju, B., Hartwell, C., & Edwards, J. (2021). Job satisfaction and employee turnover determinants in Fortune 50 companies: Insights from employee reviews from Indeed. com. Decision Support Systems, 148, 113582. https://doi.org/10.1016/j.dss.2021.113582
  51. Sawani, Y., Abdillah, A., Rahmat, M., Noyem, J. A., & Sirat, Z. (2016). Employer’s satisfaction on accounting service performance: A case of public university internship program. Procedia-Social and Behavioral Sciences, 224, 347-352. https://doi.org/10.1016/j.sbspro.2016.05.386
  52. Shamsuddin, A., Mohamad Ibrahim, M. I., & Ghazali, M. H. (2015). Employers’ level of satisfaction towards accounting graduates. South East Asia Journal of Contemporary Business, Economics and Law, 7(1), 22-30.
  53. Tholibon, D. A., Nujid, M. M., Mokhtar, H., Rahim, J. A., Aziz, N. F. A., & Tarmizi, A. A. A. (2021). Relative importance index (RII) in ranking the factors of employer satisfaction towards industrial training students. Online Submission, 2(4), 493-503. https://doi.org/10.46966/ijae.v2i4.187
  54. Tudy, R. A. (2017). Employers’ satisfaction on the performance of new college graduates. Slongan, 3(1), 49-63.
  55. Uddin, M. K., Akther, S., & Tumpa, A. S. (2016). Factors influencing job satisfaction of employees: A study on telecommunication sector of Bangladesh. European Journal of Business and Management, 8(11), 53-60.
  56. Verčič, A. T. (2021). The impact of employee engagement, organisational support and employer branding on internal communication satisfaction. Public Relations Review, 47(1), 102009. https://doi.org/10.1016/j.pubrev.2021.102009