Main Article Content
Abstract
This study investigates the influence of artificial intelligence (AI) implementation on recruitment outcomes, focusing on the mediating role of candidate experience and the moderating effects of trust in AI and organizational culture. Using a quantitative research design, data were collected from human resource (HR) professionals across various industries in Indonesia. The results reveal that AI implementation positively affects candidate experience and the quality of hires, with candidate experience as a significant mediator in these relationships. Trust in AI is found to play a dual role, both directly influencing candidate experience and quality of hires and moderating the relationship between AI implementation and candidate experience. Organizational culture, particularly an innovation-oriented culture, strengthens the impact of AI implementation on candidate experience. The study contributes to the theoretical understanding of candidate experience as a higher-order construct and highlights the importance of trust and cultural alignment in AI-driven recruitment. Practical implications emphasize the need for transparent AI systems, regular feedback, and fostering an innovation-oriented culture to enhance recruitment outcomes. Limitations include the cross-sectional design and the focus on a single country, suggesting opportunities for future research to explore longitudinal effects and cross-cultural comparisons.
Keywords
Article Details
Copyright (c) 2025 Jamaluddin, Roslina Alam, Niniek Lantara, Andi Rosdianti Razak, St Hatidja
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References
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References
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Lo Piccolo, E., Petruzziello, G., Chiesa, R., Pietrantoni, L., & Mariani, M. G. (2024). Fairness in e-recruitment: examining procedural justice perceptions and job seekers’ intentions. Sustainability, 16(18), 8124. https://doi.org/10.3390/su16188124
Liehner, G. L., Biermann, H., Hick, A., Brauner, P., & Ziefle, M. (2023). Perceptions, attitudes and trust towards artificial intelligence-an assessment of the public opinion. Artificial Intelligence and Social Computing, 72, 32-41. https://doi.org/10.54941/ahfe1003271
Murire, O. T. (2024). Artificial intelligence and its role in shaping organizational work practices and culture. Administrative Sciences, 14(12), 316. https://doi.org/10.3390/admsci14120316
Murugesan, U., Subramanian, P., Srivastava, S., & Dwivedi, A. (2023). A study of artificial intelligence impacts on human resource digitalization in industry 4.0. Decision Analytics Journal, 7, 100249. https://doi.org/10.1016/j.dajour.2023.100249
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Papagiannidis, E., Mikalef, P., Conboy, K., & Van De Wetering, R. (2023). Uncovering the dark side of AI-based decision-making: a case study in a B2B context. Industrial Marketing Management, 115, 253–265. https://doi.org/10.1016/j.indmarman.2023.10.003
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