Article Sidebar

Submitted
December 20, 2021
Accepted
January 31, 2022
Published
March 2, 2022
Download
PDF
Statistic
Read Counter : 453 Download : 558

Downloads

Download data is not yet available.

Main Article Content

Abstract

The objectives of this study is to investigate the influence of social aspects including social need and social influence toward dependency, the influence of dependency toward repeat purchase intention and technostress. Respondents in this research were 200 undergraduate students from universities in Yogyakarta, Indonesia. This research has four hypotheses. The analytical technique used in this research were Confirmatory Factor Analysis (CFA) and Structural Equation Model (SEM) using LISREL 10 software. The results of this research empirically proves that social aspects including social need and social influence has significant and positive effect toward dependency, and dependency has significant and positive effect toward repeat purchase intention and technostress. Each of hypotheses were accepted and elaborated more detail in discussion section.

Keywords

repurchase intention social need social influence dependency technostress smartphone

Article Details

License

Copyright (c) 2022 Antonius Satria Hadi

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Author Biography

Antonius Satria Hadi, Entrepreneurship Study Program, Faculty of Economics, Universitas Widya Mataram, Yogyakarta, Indonesia

How to Cite
Hadi, A. S. (2022). The relationship between consumer buying behavior, social aspects, and technostress on smartphone. Asian Management and Business Review, 2(1), 1–12. https://doi.org/10.20885/AMBR.vol2.iss1.art1
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. Akarika, D. C., Kierian, N. U., & Ikon, A. O. (2020). Media dependency and information-seeking behaviour of Uyo residents during the covid 19 pandemic in Nigeria. International Journal of Civil Engineering, Construction and Estate Management, 8(3), 1-10.
  2. Al-Barashdi, H. S., Bouazza, A., & Jabur, N. H. (2015). Smartphone addiction among university undergraduates: A literature review. Journal of Scientific Research and Reports, 210-225.
  3. Alcañiz, E.B., Mafe´, C. R., Manzano, J.A., & Blass, S.S., (2008). Influence of online shopping information dependency and innovativeness on internet shopping adoption. Online Information Review, 32(5), 648-667.
  4. Auter, P.J. (2007). Portable social groups: willingness to communicate, interpersonal communication gratifications, and cell phone use among young adults. International Journal Mobile Communications, 5(2), 139-56.
  5. Ayyagari, R., Grover, V., & Purvis, R. (2011). Technostress: Technological antecedents and implications. MIS Quarterly, 35(4), 1-10.
  6. Backer, E. (2010). Using smartphone and Facebook in a major assessment: The student experience. e-Journal of Business Education & Scholarship of Teaching, 4(1), 19-31.
  7. Ball-Rokeach S.J. (1985). The origins of individual media-system dependency theory: A sociological framework. Communication Research, 12(4), 485-510.
  8. Ball-Rokeach S. J., & Defleur, M. (1989). Theories of Mass Communication. Logman.
  9. Ball-Rokeach, S.J., (1998). A theory of media power and a theory of media Use: Different stories, questions, and ways of thinking. Mass Communication and Society, 1(1-2), 5–40.
  10. Brod, Craig (1984). Technostress: The Human Cost Of The Computer Revolution. Addison-Wesley.
  11. Busch, P. A., Hausvik, G. I., Ropstad, O. K., & Pettersen, D. (2021). Smartphone usage among older adults. Computers in Human Behavior, 121, 106783.
  12. Chang, E. K., & Lee, H. K. (2010). A study on the factors influencing smartphone user satisfaction. Journal of Consumer Culture, 13(4), 129-145.
  13. Charles, S. T., Piazza, J. R., Mogle, J., Sliwinski, M. J., & Alemida, D. M. (2013). The wear and tear of daily stressors on mental health. Psychological Science, 24(5), 733-741.
  14. Chen, Y. F. (2013). Mobile Media Dependency: Private Consumption in Public Spaces. In 8th Media in Transition Conference on Public Media, Private Media.
  15. Chen, Y. Y. (2012). Why do consumers go internet shopping again? Understanding the antecedents of repurchase intention. Journal of Organizational Computing and Electronic Commerce, 22(1), 38-63.
  16. Civelek, M. E. (2018). Essentials of structural equation modeling. University of Nebraska – Lincoln.
  17. Durak, H. Y. (2019). Investigation of nomophobia and smartphone addiction predictors among adolescents in Turkey: Demographic variables and academic performance. The Social Science Journal, 56(4), 492-517.
  18. Elhai, J. D., Gallinari, E. F., Rozgonjuk, D., & Yang, H. (2020). Depression, anxiety and fear of missing out as correlates of social, non-social and problematic smartphone use. Addictive Behaviors, 105, 106335.
  19. Falaki, H., Mahajan, R., Kandula, S., Lymberopoulos, D., Govindan, R., & Estrin, D. (2010). Diversity in smartphone usage. Proceedings of the 8th international conference on Mobile systems, applications, and services. 179-194.
  20. Febriani, N. M. A., & Ardani, I. G. A. K. S. (2021). The influence of customer experience, ease of use, and trust on repurchase intention (Case study of Tokopedia consumers in Denpasar). American Journal of Humanities and Social Sciences Research (AJHSSR), 5(2), 378-383.
  21. Goulet, N. (2002). The Effect Of Internet Use And Internet Dependency On Shyness, Loneliness, And Self-Consciousness In College Students. State University of New York at Albany.
  22. Guillén, M. F., & Suárez, S. L. (2005). Explaining the global digital divide: Economic, political and sociological drivers of cross-national Internet use. Social Forces, 84(2), 681-708.
  23. Hadi, A.S. (2018). The effect of dependency on repurchase intention and technostress. Jurnal Maksipreneur, 8(1), 1-14.
  24. Hadi, A.S. (2020). Analisis faktor kenyamanan dan ketergantungan mahasiswa pada smartphone yang mengakibatkan stress. Jurnal Bisnis Darmajaya, 6(2), 37-47.
  25. Hadi, A. S. (2021). The influence of product attribute, promotion mix, distribution channel, and price toward repurchase intention on iPhone. Asian Management and Business Review (AMBR), 1(2), 95-104.
  26. Handoko, T.H. (2017). Manajemen. 2nd edition. Yogyakarta: BPFE Yogyakarta.
  27. Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2010). Multivariate Data Analysis. 7th ed. New York: Pearson.
  28. Ho, S. S., Liao, Y., & Rosenthal, S. (2015). Applying the theory of planned behavior and media dependency theory: Predictors of public pro-environmental behavioral intentions in Singapore. Environmental Communication, 9(1), 77-99.
  29. Jang, K., & Baek, Y. M. (2019). When information from public health officials is untrustworthy: The use of online news, interpersonal networks, and social media during the MERS outbreak in South Korea. Health Communication, 34(9), 991-998.
  30. Jeon, Y., Kim, D., Han, S., Huang, Y., & Kim, J. (2021). How does service environment enhance consumer loyalty in the sport fitness industry? The role of service scape, consumption motivation, emotional and flow experiences. Sustainability, 13(11), 1-17.
  31. Jung, J. Y. (2017). Media Dependency Theory. The International Encyclopedia of Media Effects, 1-10.
  32. Keaveney, S.M. & Parthasarathy, M. (2001), Customer switching behaviour in online services: An exploratory study of the role of selected attitudinal, behavioural, and demographic factors, Journal of the Academy of Marketing Science, 29(4), 374-390.
  33. Klobas, J.E. & Clyde, L.A. (2001). Social influence and internet use. Library Management, 22(1), 61-67.
  34. Kreuter, M. W., Thompson, T., McQueen, A., & Garg, R. (2021). Addressing social needs in health care settings: evidence, challenges, and opportunities for public health. Annual Review of Public Health, 42, 329-344.
  35. Lau, C. P. S., Adnan, H. M., & Firdaus, A. S. (2021). Individual media dependency, social media and online parenting groups in Malaysia. Jurnal Pengajian Media Malaysia, 23(2), 1-16.
  36. Lee, J., & Choi, Y. (2018). Informed public against false rumor in the social media era: Focusing on social media dependency. Telematics and Informatics, 35(5), 1071-1081.
  37. Lee, Y.K., Chun, T.C., You, L., & Zhao, H.C., (2014). The dark side of smartphone usage: Psychological traits, compulsive behavior and technostress. Computers in Human Behavior, 31, 373-383.
  38. Lin, A., Yung, A. R., Wigman, J. T., Killackey, E., Baksheev, G., & Wardenaar, K. J. (2014). Validation of a short adaptation of the Mood and Anxiety Symptoms Questionnaire (MASQ) in adolescents and young adults. Psychiatry research, 215(3), 778-783.
  39. Loges, W.E. (1994). Canaries in the coal mine: Perception of threat and media system dependency relations. Communication Research, 21(1), 5-23.
  40. Ji, K., & Ha, H. (2021). An empirical test of mobile service provider promotions on repurchase intentions. Sustainability, 13(5), 2894.
  41. Li, X., Baolong, M., & Rubing, B. (2020). Do you respond sincerely? How sellers’ responses to online reviews affect customer relationship and repurchase intention. Frontiers of Business Research in China, 14(1), 1-13.
  42. Lian, L., You, X., Huang, J., & Yang, R. (2016). Who overuses smartphones? Roles of virtues and parenting style in smartphone addiction among Chinese college students. Computers in Human Behavior, 65, 92–99.
  43. Lippincott, J.K. (2010). A mobile future for academic libraries. Reference Services Review, 38(2), 1-20.
  44. Liu, Q., Wu, J., Zhou, Z., & Wang, W. (2020). Parental technoference and smartphone addiction in Chinese adolescents: The mediating role of social sensitivity and loneliness. Children and Youth Services Review, 118, 105434.
  45. Mafe, C.R. & Blas, S.S. (2006). Explaining Internet dependency. Internet Research, 16(4), 380-397.
  46. Mason, W.A., Conrey, F.D. & Smith, E.R. (2007). Situating social influence processes: Dynamic, multidirectional flows of influence within social networks. Personality and Social Psychology Review, 11, 279-300.
  47. Mayasari, I. (2010). Mencermati Perilaku Smarthphone Niacs. Marketing, Edisi Minggu Bisnis Indonesia, 13.
  48. Muhammad, A., Jiang, Y., Waheed, A., Khan, M. S., & Muhammad, F. (2019). Customers’ expectation, satisfaction, and repurchase intention of used products online: Empirical evidence from China. Sage Open, 9(2), 1-14.
  49. Nawi, N. W. M., Alsagoff, S. A., Osman, M. N., & Abdullah, Z. (2020). New media use among youth in Malaysia: A media dependency theory perspective. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(9), 836-851.
  50. Neuman, W.L. (2011), Social Research Methods; Qualitative and Quantitative Approaches, 7th edition. United Kingdom: Pearson New International Edition.
  51. Nunnally, J.C. & Bernstein, I.H. (1995). Psychometric Theory. McGraw-Hill, New York, NY.
  52. Oliver, R.L. (1999). Whence consumer loyalty. Journal of Marketing, 63(4), 33-44.
  53. Park, W. K. (2013). The internet and media dependency: Re-examination of Y2K crisis phenomena from media ecological perspective. Asian Communication Research, 10(1.2), 52-57.
  54. Patwardhan, P. & Yang, J. (2003). Internet dependency relations and online consumer behaviour: A media system dependency theory perspective on why people shop, chat, and read news online. Journal of Interactive Advertising, 3(2), 1-21.
  55. Pusparisa, Yosepha (2020). Pengguna Smartphone diperkirakan Mencapai 89% Populasi pada 2025. Retrieved December 2021, from https://databoks.katadata.co.id/datapublish/2020/09/15/pengguna-smartphone-diperkirakan-mencapai-89-populasi-pada-2025
  56. Qiu, J., Tang, J., Ma, H., Dong, Y., Wang, K., & Tang, J. (2018). Deepinf: Social influence prediction with deep learning. Proceedings of the 24th ACM SIGKDD International Conference on Knowledge Discovery & Data Mining. 2110-2119.
  57. Raskin, R. (2006). Facebook faces its future. Young Consumers, 4(1), 56-58.
  58. Rice-Lincoln, S. (2011). 2012 Promises to Be the Year of Mobile Marketing. Retrieved December 2021, from http://masterthenewnet.com/2012-promises-to-be-the-year-of-mobile-marketing
  59. Riffe, D., Lacy, S., & Varouhakis, M. (2008). Media system dependency theory and using the Internet for in-depth, specialized information. Web Journal of Mass Communication Research, 11(1), 1-14.
  60. Rosen, L., & Weil, M., (1997). TechnoStress: Coping with Technology @work @home @play, England: John Wiley and Sons.
  61. Salo, M., Pirkkalainen, H., Makkonen, M., & Hekkala, R. (2018). Distress, eustress, or no stress?: Explaining smartphone users™ different technostress responses. In International Conference on Information Systems. Association for Information Systems (AIS).
  62. Sekaran, U., & Bougie, R.J. (2016). Research Methods for Business: A Skill Building Approach. 7th edition. Germany: John Wiley and Son, Inc.
  63. Schiffman L. G., Kanuk, L. L., & Wisenbut, J. (2009). Consumer Behavior. Pearson.
  64. Shokouhyar, S., Siadat, S. H., & Razavi, M. K. (2018). How social influence and personality affect user’s social network fatigue and discontinuance behavior. Aslib Journal of Information Management, 70(4), 344-366.
  65. Soomro, K. A., Zai, S. A. Y., & Hina, Q. A. (2019). Investigating the impact of university students’ smartphone addiction on their satisfaction with classroom connectedness. Education and Information Technologies, 24(6), 3523-3535.
  66. Smith, A. (2013). Smartphone ownership-2013 update. Washington, DC: Pew Research Center.
  67. Suki, N.M. & Suki, N.M. (2013). Dependency on smartphones: An analysis of structural equation modelling. Social Sciences. 62(1), 49–55.
  68. Sundar, S. S., & Limperos, A. M. (2013). Uses and grats 2.0: New gratifications for new media. Journal of Broadcasting & Electronic Media, 57(4), 504-525.
  69. Thamrin, S. D. (2003). Studi mengenai proses adopsi konsumen pasca masa tayang iklan produk Xon-Ce di Surabaya. Jurnal Sains Pemasaran Indonesia, 2(2), 141-154.
  70. Tian, L., Shi, J. & Yang, Z. (2009). Why does half the world’s population have a mobile phone? An examiniation of consumers’ attitudes toward mobile phones. Cyber Pshycohology and Behaviour, 12(5), 513-516.
  71. Ting, D. H., Lim, S. F., Patanmacia, T., Low, C. G., & Gay, C. K. (2011). Dependency on smartphone and the impact on purchase behavior. Young Consumers, 12(3), 193-203.
  72. Tocci, Meghan (2020). History and Evolution of Smartphones. Retrieved December 2021 from https://simpletexting.com/where-have-we-come-since-the-first-smartphone/
  73. Towner, T., & Lego Munoz, C. (2016). Boomers versus millennials: Online media influence on media performance and candidate evaluations. Social Sciences, 5(4), 56-76.
  74. Tripathi, V., Shukla, S. M., Saran, P. K., & Kumar, S. (2016). Purchase intention towards eco-friendly electronic products while incorporating mediating influence of brand image. IJABER, 14(12), 8335-8348.
  75. Vahabzadeh, S., Duneghe, S.S., & Khachoei, T.A., (2014). A study of the factors influencing dependency and its effect on the purchase behavior of the Iranian consumers of smartphones. Switzerland Research Park Journal, 103(2), 1120-1132.
  76. Wei, R. & Lo, V-H. (2006). Staying connected while on move: cell phone use and social connectedness. New Media Society, 8(1), 53-72.
  77. Williams, B.K., & Sawyer, S.C. (2011). Using Information Technology: A Practical Introduction to Computers & Communications. (9th edition). New York: McGraw-Hill.
  78. Wulandari, R. (2015). Hubungan antara kontrol diri dengan kecanduan game online pada remaja di Warnet Lorong Cempaka Dalam Kelurahan 26 Ilir Palembang, Jurnal Fakultas Psikologi Universitas Bina Dharma Palembang, 1-15.
  79. Zhang, X., & Zhong, Z. J. (2020). Extending media system dependency theory to informational media use and environmentalism: A cross-national study. Telematics and Informatics, 50, 101378.