Main Article Content
Abstract
This study investigates how psychological safety and transformational leadership influence empowering leadership and, in turn, how empowering leadership fosters job satisfaction to reduce employee disengagement and promote innovative work behavior. Drawing on self-determination theory and social exchange theory, this research develops an integrated model in which job satisfaction and empowering leadership serve as key mediators. Furthermore, the study examines the moderating role of regional context, urban versus regional areas in Indonesia, in shaping the relationship between job satisfaction and disengagement. Data were collected from 500 employees across various industries using a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that both psychological safety and transformational leadership significantly enhance empowering leadership, which subsequently boosts job satisfaction. In turn, job satisfaction reduces disengagement and indirectly promotes innovative work behavior. Importantly, the negative effect of job satisfaction on disengagement is significantly weaker in urban areas than in regional areas. This study contributes to leadership and organizational behavior literature by highlighting the contextual importance of region in disengagement dynamics. It offers practical insights for managers seeking to cultivate innovation through empowerment and regional sensitivity.
Keywords
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Copyright (c) 2025 Andi Irwan, Rosdinaman Budi, Cakra Zaitun, Asrianto Asrianto, Muhammad Azizurrohman

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References
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- Afrahi, B., Blenkinsopp, J., Fernandez De Arroyabe, J. C., & Karim, M. S. (2022). Work disengagement: A review of the literature. Human Resource Management Review, 32(2), 100822. https://doi.org/10.1016/j.hrmr.2021.100822
- Akgunduz, Y., Kizilcalioglu, G., & Sanli, S. C. (2018). The effects of job satisfaction and meaning of work on employee creativity: An investigation of EXPO 2016 exhibition employees. Tourism: An International Interdisciplinary Journal, 66(2), 130–147. https://hrcak.srce.hr/202743
- Alam, R. (2025). Building adaptive workforces: HRM and digital competency in tourism innovation. Global Review of Tourism and Social Sciences, 1(2), 119–128. https://doi.org/10.53893/grtss.v1i2.357
- Amundsen, S., & Martinsen, Ø. L. (2015). Linking empowering leadership to job satisfaction, work effort, and creativity: The role of self-leadership and psychological empowerment. Journal of Leadership & Organizational Studies, 22(3), 304-323. https://doi.org/10.1177/1548051814565819
- Aritenang, A. F. (2023). Identifying post-suburbanization: The case of the Jakarta metropolitan area (JMA). Habitat International, 138, 102857. https://doi.org/10.1016/j.habitatint.2023.102857
- Audenaert, M., George, B., Bauwens, R., Decuypere, A., Descamps, A.-M., Muylaert, J., Ma, R., & Decramer, A. (2020). Empowering leadership, social support, and job crafting in public organizations: A multilevel study. Public Personnel Management, 49(3), 367–392. https://doi.org/10.1177/0091026019873681
- Bakker, A. B., & De Vries, J. D. (2021). Job demands–resources theory and self-regulation: New explanations and remedies for job burnout. Anxiety, Stress, & Coping, 34(1), 1–21. https://doi.org/10.1080/10615806.2020.1797695
- Bakker, A. B., Hetland, J., Kjellevold Olsen, O., & Espevik, R. (2023). Daily transformational leadership: A source of inspiration for follower performance? European Management Journal, 41(5), 700–708. https://doi.org/10.1016/j.emj.2022.04.004
- Basit, A. A. (2021). Trust in supervisor and job engagement: Mediating effects of psychological safety and felt obligation. In Rokach, A. (Ed.), Leadership and Supervision (pp. 122–142). London: Routledge. https://doi.org/10.4324/9781003243595
- Bergdahl, N. (2022). Engagement and disengagement in online learning. Computers & Education, 188, 104561. https://doi.org/10.1016/j.compedu.2022.104561
- Blau, P. (2017). Exchange and Power in Social Life (2nd ed.). United Kingdom: Taylor Francis. https://doi.org/10.4324/9780203792643
- Bolin, F. S. (1989). Empowering Leadership. Teachers College Record: The Voice of Scholarship in Education, 91(1), 81–96. https://doi.org/10.1177/016146818909100104
- Cohen, J. (1988). Set correlation and contingency tables. Applied psychological measurement, 12(4), 425-434. https://doi.org/10.1177/014662168801200410
- Dağlı, E., & Kalkan, F. (2021). The relationship between empowering leadership behaviors of school principals and teachers’ self-efficacy perceptions and job satisfaction levels. Education and Science, 46(208), 105-123. https://doi.org/10.15390/EB.2021.10083
- Deci, E. L., Olafsen, A. H., & Ryan, R. M. (2017). Self-determination theory in work organizations: The state of a science. Annual Review of Organizational Psychology and Organizational Behavior, 4(1), 19–43. https://doi.org/10.1146/annurev-orgpsych-032516-113108
- Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999
- Galvan-Vela, E., Ravina-Ripoll, R., & Tobar-Pesantez, L. B. (2021). A structural equations model of job disengagement from the constructs of organisational justice, job satisfaction, innovation and trust in the era of industry 5.0. Journal of Legal, Ethical & Regulatory Issues, 24, 1.
- Hair, J., Hult, G. T. M., Ringle, C. M., Sarstedt, M. (2019). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). United States: SAGE Publications.
- Hatidja, S., Syahribulan, S., Thaha, S., Jamaluddin, J., & Azizurrohman, M. (2024). Fostering employee job satisfaction in the hospitality industry: the role of organizational culture, motivation, and appraisals mediated by service innovations case of hotels in Bali. STI Policy and Management Journal, 9(2), Article 2. https://doi.org/10.14203/STIPM.2024.402
- Irwan, A., Anwar, V., & Zaitun, C. (2025). More than a paycheck: How non-financial incentives shape employee motivation in public administration. Asian Management and Business Review, 5(1), 178–195. https://doi.org/10.20885/AMBR.vol5.iss1.art12
- Ishfaq, F., & Ali, M. (2023). The influence of empowering leadership on work engagement: Mediating role of intrinsic motivation and moderating role of self-efficacy. Research Journal for Societal Issues, 5(3), 131–152. https://doi.org/10.56976/rjsi.v5i3.147
- Jamaluddin. (2025). Impact of remote working on employee productivity during COVID-19 in Indonesia: The moderating role of job level and the influence of cultural adaptability. Global Review of Tourism and Social Sciences, 1(2), 88–98. https://doi.org/10.53893/grtss.v1i2.356
- Johnson, L. K., Nadler, R., Carswell, J., & Minda, J. P. (2021). Using the broaden-and-build theory to test a model of mindfulness, affect, and stress. Mindfulness, 12(7), 1696–1707. https://doi.org/10.1007/s12671-021-01633-5
- Joo, B.-K., Yoon, S. K., & Galbraith, D. (2023). The effects of organizational trust and empowering leadership on group conflict: Psychological safety as a mediator. Organization Management Journal, 20(1), 4–16. https://doi.org/10.1108/OMJ-07-2021-1308
- Kark, R., Shamir, B., & Chen, G. (2003). The two faces of transformational leadership: Empowerment and dependency. Journal of Applied Psychology, 88(2), 246. https://psycnet.apa.org/doi/10.1037/0021-9010.88.2.246
- Koroglu, Ş., & Ozmen, O. (2022). The mediating effect of work engagement on innovative work behavior and the role of psychological well-being in the job demands–resources (JD-R) model. Asia-Pacific Journal of Business Administration, 14(1), 124–144. https://doi.org/10.1108/APJBA-09-2020-0326
- Krishnan, V. R. (2012). Transformational leadership and personal outcomes: Empowerment as mediator. Leadership & Organization Development Journal, 33(6), 550–563. https://doi.org/10.1108/01437731211253019
- Magasi, C. (2021). The role of transformational leadership on employee performance: A perspective of employee empowerment. European Journal of Business and Management Research, 6(6), 21–28. https://doi.org/10.24018/ejbmr.2021.6.6.1137
- Mahand, T., & Caldwell, C. (2023). Quiet quitting – causes and opportunities. Business and Management Research, 12(1), 9. https://doi.org/10.5430/bmr.v12n1p9
- Memon, A. H., Khahro, S. H., Memon, N. A., Memon, Z. A., & Mustafa, A. (2023). Relationship between job satisfaction and employee performance in the construction industry of Pakistan. Sustainability, 15(11), 8699. https://doi.org/10.3390/su15118699
- Newman, A., Donohue, R., & Eva, N. (2017). Psychological safety: A systematic review of the literature. Human Resource Management Review, 27(3), 521–535. https://doi.org/10.1016/j.hrmr.2017.01.001
- Ochoa-Rico, M. S., Río, J. A. J., Romero-Subia, J. F., & Vergara-Romero, A. (2024). Study of citizen satisfaction in rural versus urban areas in public services: perspective of a multi-group analysis. Social Indicators Research, 171(1), 87–110. https://doi.org/10.1007/s11205-023-03242-2
- Ortega, L., & Acero, J. P. (2025). Nexus of organizational culture and work performance: The mediating role of organizational politics in local government setting. Global Review of Tourism and Social Sciences, 1(2), 129–144. https://doi.org/10.53893/grtss.v1i2.362
- Qalati, S. A., Zafar, Z., Fan, M., Limón, M. L. S., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11). https://doi.org/10.1016/j.heliyon.2022.e11374
- Rong, T., Ristevski, E., & Carroll, M. (2023). Exploring community engagement in place-based approaches in areas of poor health and disadvantage: A scoping review. Health & Place, 81, 103026. https://doi.org/10.1016/j.healthplace.2023.103026
- Singh, A. (2023). Linking empowering leadership with workplace proactivity: The mediating role of psychological safety and knowledge sharing. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 11(2), 177–195. https://doi.org/10.1108/EBHRM-07-2021-0140
- Sonnentag, S., Mojza, E. J., Demerouti, E., & Bakker, A. B. (2012). Reciprocal relations between recovery and work engagement: The moderating role of job stressors. Journal of Applied Psychology, 97(4), 842–853. https://doi.org/10.1037/a0028292
- Syafriani, V., Nuryasni, & Yuliani, T. (2025). Bridging theories and practice: organizational management in an Indonesian school context. Global Review of Tourism and Social Sciences, 1(2), 99–118. https://doi.org/10.53893/grtss.v1i2.338
- Utomo, H. J. N., Irwantoro, I., Wasesa, S., Purwati, T., Sembiring, R., & Purwanto, A. (2023). Investigating the role of innovative work behavior, organizational trust, perceived organizational support: An empirical study on SMEs performance. Journal of Law and Sustainable Development, 11(2), e417–e417. https://doi.org/10.55908/sdgs.v11i2.417
- Uysal, N., & Kim, Y. (2025). Why go the extra mile? Re-engaging quiet quitters through dialogic communication and community building in the workplace. Public Relations Review, 51(1), 102537. https://doi.org/10.1016/j.pubrev.2024.102537
- Wang, T.-L., & Oscar, W. (2024). How supportive and competitive work environments influence job attitudes and performance in French sales roles. Global Review of Tourism and Social Sciences, 1(1), 1–12. https://doi.org/10.53893/grtss.v1i1.322
- Yıldız, S. (2023). Quiet quitting: causes, consequences and suggestions. Social Mentality And Researcher Thinkers Journal, 70(70), 3180–3190. https://doi.org/10.29228/smryj.69426
- Zhenjing, G., Chupradit, S., Ku, K. Y., Nassani, A. A., & Haffar, M. (2022). Impact of employees’ workplace environment on employees’ performance: a multi-mediation model. Frontiers in Public Health, 10, 890400. https://doi.org/10.3389/fpubh.2022.890400
References
Abun, D., Nicolas, M. T., Apollo, E., Magallanes, T., & Encarnacion, M. J. (2021). Employees’ self-efficacy and work performance of employees as mediated by work environment. International Journal of Research in Business and Social Science (2147-4478), 10, 01–15. https://dx.doi.org/10.20525/ijrbs.v10i7.1470
Afrahi, B., Blenkinsopp, J., Fernandez De Arroyabe, J. C., & Karim, M. S. (2022). Work disengagement: A review of the literature. Human Resource Management Review, 32(2), 100822. https://doi.org/10.1016/j.hrmr.2021.100822
Akgunduz, Y., Kizilcalioglu, G., & Sanli, S. C. (2018). The effects of job satisfaction and meaning of work on employee creativity: An investigation of EXPO 2016 exhibition employees. Tourism: An International Interdisciplinary Journal, 66(2), 130–147. https://hrcak.srce.hr/202743
Alam, R. (2025). Building adaptive workforces: HRM and digital competency in tourism innovation. Global Review of Tourism and Social Sciences, 1(2), 119–128. https://doi.org/10.53893/grtss.v1i2.357
Amundsen, S., & Martinsen, Ø. L. (2015). Linking empowering leadership to job satisfaction, work effort, and creativity: The role of self-leadership and psychological empowerment. Journal of Leadership & Organizational Studies, 22(3), 304-323. https://doi.org/10.1177/1548051814565819
Aritenang, A. F. (2023). Identifying post-suburbanization: The case of the Jakarta metropolitan area (JMA). Habitat International, 138, 102857. https://doi.org/10.1016/j.habitatint.2023.102857
Audenaert, M., George, B., Bauwens, R., Decuypere, A., Descamps, A.-M., Muylaert, J., Ma, R., & Decramer, A. (2020). Empowering leadership, social support, and job crafting in public organizations: A multilevel study. Public Personnel Management, 49(3), 367–392. https://doi.org/10.1177/0091026019873681
Bakker, A. B., & De Vries, J. D. (2021). Job demands–resources theory and self-regulation: New explanations and remedies for job burnout. Anxiety, Stress, & Coping, 34(1), 1–21. https://doi.org/10.1080/10615806.2020.1797695
Bakker, A. B., Hetland, J., Kjellevold Olsen, O., & Espevik, R. (2023). Daily transformational leadership: A source of inspiration for follower performance? European Management Journal, 41(5), 700–708. https://doi.org/10.1016/j.emj.2022.04.004
Basit, A. A. (2021). Trust in supervisor and job engagement: Mediating effects of psychological safety and felt obligation. In Rokach, A. (Ed.), Leadership and Supervision (pp. 122–142). London: Routledge. https://doi.org/10.4324/9781003243595
Bergdahl, N. (2022). Engagement and disengagement in online learning. Computers & Education, 188, 104561. https://doi.org/10.1016/j.compedu.2022.104561
Blau, P. (2017). Exchange and Power in Social Life (2nd ed.). United Kingdom: Taylor Francis. https://doi.org/10.4324/9780203792643
Bolin, F. S. (1989). Empowering Leadership. Teachers College Record: The Voice of Scholarship in Education, 91(1), 81–96. https://doi.org/10.1177/016146818909100104
Cohen, J. (1988). Set correlation and contingency tables. Applied psychological measurement, 12(4), 425-434. https://doi.org/10.1177/014662168801200410
Dağlı, E., & Kalkan, F. (2021). The relationship between empowering leadership behaviors of school principals and teachers’ self-efficacy perceptions and job satisfaction levels. Education and Science, 46(208), 105-123. https://doi.org/10.15390/EB.2021.10083
Deci, E. L., Olafsen, A. H., & Ryan, R. M. (2017). Self-determination theory in work organizations: The state of a science. Annual Review of Organizational Psychology and Organizational Behavior, 4(1), 19–43. https://doi.org/10.1146/annurev-orgpsych-032516-113108
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999
Galvan-Vela, E., Ravina-Ripoll, R., & Tobar-Pesantez, L. B. (2021). A structural equations model of job disengagement from the constructs of organisational justice, job satisfaction, innovation and trust in the era of industry 5.0. Journal of Legal, Ethical & Regulatory Issues, 24, 1.
Hair, J., Hult, G. T. M., Ringle, C. M., Sarstedt, M. (2019). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). United States: SAGE Publications.
Hatidja, S., Syahribulan, S., Thaha, S., Jamaluddin, J., & Azizurrohman, M. (2024). Fostering employee job satisfaction in the hospitality industry: the role of organizational culture, motivation, and appraisals mediated by service innovations case of hotels in Bali. STI Policy and Management Journal, 9(2), Article 2. https://doi.org/10.14203/STIPM.2024.402
Irwan, A., Anwar, V., & Zaitun, C. (2025). More than a paycheck: How non-financial incentives shape employee motivation in public administration. Asian Management and Business Review, 5(1), 178–195. https://doi.org/10.20885/AMBR.vol5.iss1.art12
Ishfaq, F., & Ali, M. (2023). The influence of empowering leadership on work engagement: Mediating role of intrinsic motivation and moderating role of self-efficacy. Research Journal for Societal Issues, 5(3), 131–152. https://doi.org/10.56976/rjsi.v5i3.147
Jamaluddin. (2025). Impact of remote working on employee productivity during COVID-19 in Indonesia: The moderating role of job level and the influence of cultural adaptability. Global Review of Tourism and Social Sciences, 1(2), 88–98. https://doi.org/10.53893/grtss.v1i2.356
Johnson, L. K., Nadler, R., Carswell, J., & Minda, J. P. (2021). Using the broaden-and-build theory to test a model of mindfulness, affect, and stress. Mindfulness, 12(7), 1696–1707. https://doi.org/10.1007/s12671-021-01633-5
Joo, B.-K., Yoon, S. K., & Galbraith, D. (2023). The effects of organizational trust and empowering leadership on group conflict: Psychological safety as a mediator. Organization Management Journal, 20(1), 4–16. https://doi.org/10.1108/OMJ-07-2021-1308
Kark, R., Shamir, B., & Chen, G. (2003). The two faces of transformational leadership: Empowerment and dependency. Journal of Applied Psychology, 88(2), 246. https://psycnet.apa.org/doi/10.1037/0021-9010.88.2.246
Koroglu, Ş., & Ozmen, O. (2022). The mediating effect of work engagement on innovative work behavior and the role of psychological well-being in the job demands–resources (JD-R) model. Asia-Pacific Journal of Business Administration, 14(1), 124–144. https://doi.org/10.1108/APJBA-09-2020-0326
Krishnan, V. R. (2012). Transformational leadership and personal outcomes: Empowerment as mediator. Leadership & Organization Development Journal, 33(6), 550–563. https://doi.org/10.1108/01437731211253019
Magasi, C. (2021). The role of transformational leadership on employee performance: A perspective of employee empowerment. European Journal of Business and Management Research, 6(6), 21–28. https://doi.org/10.24018/ejbmr.2021.6.6.1137
Mahand, T., & Caldwell, C. (2023). Quiet quitting – causes and opportunities. Business and Management Research, 12(1), 9. https://doi.org/10.5430/bmr.v12n1p9
Memon, A. H., Khahro, S. H., Memon, N. A., Memon, Z. A., & Mustafa, A. (2023). Relationship between job satisfaction and employee performance in the construction industry of Pakistan. Sustainability, 15(11), 8699. https://doi.org/10.3390/su15118699
Newman, A., Donohue, R., & Eva, N. (2017). Psychological safety: A systematic review of the literature. Human Resource Management Review, 27(3), 521–535. https://doi.org/10.1016/j.hrmr.2017.01.001
Ochoa-Rico, M. S., Río, J. A. J., Romero-Subia, J. F., & Vergara-Romero, A. (2024). Study of citizen satisfaction in rural versus urban areas in public services: perspective of a multi-group analysis. Social Indicators Research, 171(1), 87–110. https://doi.org/10.1007/s11205-023-03242-2
Ortega, L., & Acero, J. P. (2025). Nexus of organizational culture and work performance: The mediating role of organizational politics in local government setting. Global Review of Tourism and Social Sciences, 1(2), 129–144. https://doi.org/10.53893/grtss.v1i2.362
Qalati, S. A., Zafar, Z., Fan, M., Limón, M. L. S., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11). https://doi.org/10.1016/j.heliyon.2022.e11374
Rong, T., Ristevski, E., & Carroll, M. (2023). Exploring community engagement in place-based approaches in areas of poor health and disadvantage: A scoping review. Health & Place, 81, 103026. https://doi.org/10.1016/j.healthplace.2023.103026
Singh, A. (2023). Linking empowering leadership with workplace proactivity: The mediating role of psychological safety and knowledge sharing. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 11(2), 177–195. https://doi.org/10.1108/EBHRM-07-2021-0140
Sonnentag, S., Mojza, E. J., Demerouti, E., & Bakker, A. B. (2012). Reciprocal relations between recovery and work engagement: The moderating role of job stressors. Journal of Applied Psychology, 97(4), 842–853. https://doi.org/10.1037/a0028292
Syafriani, V., Nuryasni, & Yuliani, T. (2025). Bridging theories and practice: organizational management in an Indonesian school context. Global Review of Tourism and Social Sciences, 1(2), 99–118. https://doi.org/10.53893/grtss.v1i2.338
Utomo, H. J. N., Irwantoro, I., Wasesa, S., Purwati, T., Sembiring, R., & Purwanto, A. (2023). Investigating the role of innovative work behavior, organizational trust, perceived organizational support: An empirical study on SMEs performance. Journal of Law and Sustainable Development, 11(2), e417–e417. https://doi.org/10.55908/sdgs.v11i2.417
Uysal, N., & Kim, Y. (2025). Why go the extra mile? Re-engaging quiet quitters through dialogic communication and community building in the workplace. Public Relations Review, 51(1), 102537. https://doi.org/10.1016/j.pubrev.2024.102537
Wang, T.-L., & Oscar, W. (2024). How supportive and competitive work environments influence job attitudes and performance in French sales roles. Global Review of Tourism and Social Sciences, 1(1), 1–12. https://doi.org/10.53893/grtss.v1i1.322
Yıldız, S. (2023). Quiet quitting: causes, consequences and suggestions. Social Mentality And Researcher Thinkers Journal, 70(70), 3180–3190. https://doi.org/10.29228/smryj.69426
Zhenjing, G., Chupradit, S., Ku, K. Y., Nassani, A. A., & Haffar, M. (2022). Impact of employees’ workplace environment on employees’ performance: a multi-mediation model. Frontiers in Public Health, 10, 890400. https://doi.org/10.3389/fpubh.2022.890400