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Abstract
Grab is a transportation service that has experienced significant development amid the progress of digitalization. Until now, the existence of Grab has been significant for the community, providing jobs and helping people access their destinations quickly. However, various predictors emerged that led to a decrease in work activation by Grab partners. This study aims to analyze the correlation of work environment and compensation with job satisfaction as mediators in increasing work motivation at Grab Partners in Balikpapan City. The quantitative design was used by distributing an online questionnaire to 100 respondents in Balikpapan City. Sample determination using nonprobability sampling with the accidental sampling technique There were seven hypotheses, which were analyzed using multiple linear regression with a significance level of 95% (p <0.05). The findings demonstrate that job satisfaction at Grab Partners in Balikpapan City mediates the relationship between work motivation and compensation. As a result, all variables have a significant positive correlation and influence each other directly and indirectly. According to this study, Grab companies can pay attention to work environment factors and compensation in influencing partner work motivation through job satisfaction to enhance the image and services of partners.
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Copyright (c) 2023 Dwiva Al'fajr Salsabilla, Majang Palupi
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References
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- Akhter, M., Uddin, S. M. N., Rafa, N., Hridi, S. M., Staddon, C. and Powell, W. (2020) 'Drinking water security challenges in rohingya refugee camps of cox's bazar, Bangladesh', Sustainability (Switzerland), 12, pp. 7325-7325.
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- Anggraeni, F.N. (2020) ‘Survey motivasi kerja driver ojek online grab’, Scientific Journal Of Reflection: Economic, Accounting, Management and Business, 3(3), pp. 251–260.
- Aruan, Q.S. and Fakhri, M. (2016) ‘Pengaruh lingkungan kerja terhadap kepuasan kerja karyawan lapangan departemen grasberg’, Modus, 27(2), p. 141. Available at: https://doi.org/10.24002/modus.v27i2.553.
- Asfiah, N., Riyanto, D.W.U. and Mainingrum, D. (2022) ‘Effects of Work Flexibility and Compensation on Employee Performance through Job Satisfaction: Evidence from Shopee-Food East Java, Indonesia’, International Journal of Multidisciplinary Research and Analysis, 5(10), pp. 2569–2578. Available at: https://doi.org/10.47191/ijmra/v5-i10-02.
- Ayub, A., Tangngisalu, J. and Albar, E. (2020) 'Pengaruh Lingkungan Kerja Terhadap Kepuasan Pegawai Dengan Mediasi Komunikasi Pada Dinas Perhubungan Kota Makassar', Niagawan, 9(2), pp. 86-86.
- Ayubi, R. (2019) 'Pengaruh kompensasi dan motivasi terhadap kinerja dengan kepuasan kerja sebagai variabel intervening pada karyawan group sam 2 bank mandiri', Jurnal Ilmiah Mahasiswa FEB, 7(2), pp. 1-13.
- Baqi, F.A. and Indradewa, R. (2021) 'The Effect of Compensation on Job Satisfaction of Permanent and Contract Employees', American International Journal of Business Management, 4(08), pp. 144–151.
- Basalamah, M.S.A. and As’ad, A. (2021) ‘The role of work motivation and work environment in improving job satisfaction’, Golden Ratio of Human Resource Management, 1(2), pp. 94–103. Available at: https://doi.org/10.52970/grhrm.v1i2.54.
- Clark, R.E. (2003) ‘Fostering the work motivation of individuals and teams’, Performance Improvement, 42(3), pp. 21–29. Available at: https://doi.org/10.1002/pfi.4930420305.
- Darwin, M., Mamondol, M.R., Sormin, S.A., Nurhayati, Y., Tambunan, H., Sylvia, D., Adnyana, IMDM, Prasetiyo, B., Vianitati, P. and Gebang, A.A. (2021) Quantitative approach research method. 1st edn. Edited by T.S. Tambunan. Bandung: CV Media Sains Indonesia.
- Girdwichai, L. and Sriviboon, C. (2020) ‘Employee motivation and performance: do the work environment and the training matter?’, Journal of Security and Sustainability Issues, 9(4), pp. 42–54. Available at: https://doi.org/10.9770/jssi.2020.9.J(4).
- Hartono, R., Efendi, E. and Nurwati, E. (2021) ‘The effect of compensation and motivation on employee performance with job satisfaction as intervening variables at hotel XYZ, in Jakarta’, Majalah Ilmiah Bijak, 18(1), pp. 153–166. Available at: https://doi.org/10.31334/bijak.v18i1.1309.
- Hasibuan, M.S.P. (2017) ‘Manajemen Sumber Daya Manusia’, Cetakan Ke-21’, PT Bumi Aksara. Jakarta, 145.
- Idris, I., Adi, K.R., Soetjipto, B.E. and Supriyanto, A.S. (2020) ‘The mediating role of job satisfaction on compensation, work environment, and employee performance: Evidence from Indonesia’, Entrepreneurship and Sustainability Issues, 8(2), pp. 735–750. Available at: https://doi.org/10.9770/jesi.2020.8.2(44).
- Iqbal, A.M., Saluy, S. A. and Hamdani, Y.A. (2021) 'The effect of work motivation and work environment on employee performance mediated by job satisfaction (at PT ICI Paints Indonesia)', Dinasti International Journal of Education Management and Social Science, 2(5), pp. 842–871. Available at: https://doi.org/10.31933/dijemss.v2i5.942.
- Ingsiyah, H., Haribowo, P. and Nurkhayati, I. (2019) ‘Pengaruh lingkungan kerja terhadap motivasi kerja karyawan pada PT. Pupuk Sriwidjaja Palembang, pusri pemasaran daerah (PPD) Jawa Tengah’, Admisi dan Bisnis, 20(1), p. 83. Available at: https://doi.org/10.32497/ab.v20i1.1428.
- Irma, A. and Yusuf, M. (2020) 'Pengaruh lingkungan kerja terhadap kepuasan kerja pegawai', Jurnal Manajemen, 12(2), pp. 253-258.
- Jiang, S., Lambert, E.G., Zhang, D., Jin, X., Shi, M. and Xiang, D. (2016) ‘Effects of Work Environment Variables on Job Satisfaction Among Community Correctional Staff in China’, Criminal Justice and Behavior, 43(10), pp. 1450–1471. Available at: https://doi.org/10.1177/0093854816633493.
- Kurniawanto, H., Rahmadi, Z.T. and Wahyudi, M.A. (2022) ‘Effect of work environment and motivation on employee performance with job satisfaction as a mediation’, International Journal of Social and Management Studies, 3(3), pp. 150–162.
- Latham, G.P. and Pinder, C.C. (2005) ‘Work Motivation Theory and Research at the Dawn of the Twenty-First Century’, Annual Review of Psychology, 56(1), pp. 485–516. Available at: https://doi.org/10.1146/annurev.psych.55.090902.142105.
- Lesmana, H., Indradewa, R. and Syah, T.Y.R. (2021) ‘Organization Innovation Effect on Job Satisfaction and Employee Engagement Over Job Performance at PT. UTAC Manufacturing Services Indonesia’, Journal of Multidisciplinary Academic, 5(3), pp. 208–215.
- Musoli, M. and Palupi, M. (2018) ‘Upaya Peningkatan Kepuasan Kerja dan Kinerja Karyawan Perguruan Tinggi Melalui Motivasi Intrinsik dan Ekstrinsik’, JBTI : Jurnal Bisnis Teori dan Implementasi, 9(2), pp. 107–122. Available at: https://doi.org/10.18196/bti.92110.
- Nabawi, D. (2021) ‘The Effect of motivation on job satisfaction with commitment as mediation variable (case study on online driver partner of technology companies in Ogan Ilir Regency)’, International Journal of Management and Humanities, 6(4), pp. 1–9. Available at: https://doi.org/10.35940/ijmh.b1404.126421.
- Nasution, N.M.S. and DR, M. (2017) ‘Hubungan lingkungan kerja non fisik dengan kepuasan kerja pada perawat RSJ Prof.Dr.Muhammad Ildrem Sumatera Utara’, Jurnal Diversita, 3(2), p. 25. Available at: https://doi.org/10.31289/diversita.v3i2.1259.
- Nathalia, H.B. and Irwansyah, I. (2018) ‘Aplikasi transportasi online GO-JEK bentuk dari konstruksi sosial teknologi dalam media baru’, Mediator: Jurnal Komunikasi, 11(2), pp. 227–235. Available at: https://doi.org/10.29313/mediator.v11i2.3737.
- Negash, R., Zewude, S. and Megersa, R. (2014) 'The effect of compensation on employees motivation: In Jimma University academic staff', Basic Research Journal of Business Management and Accounts, 3(2), pp. 17-27.
- Palupi, M. (2021) ‘Apakah keadilan formal penilaian kinerja menjadi determinan kepuasan kerja dan komitmen continuance?’, Mix: Jurnal Ilmiah Manajemen, 11(1), p. 121. Available at: https://doi.org/10.22441/mix.2021.v11i1.009.
- Poceratu, I.C. (2021) ‘Pengaruh motivasi kerja terhadap kepuasan kerja pegawai lembaga pembinaan khusus anak (LPKA) klas iia ambon dalam perspektif kristiani’, ALE Proceeding, 1, pp. 163–167. Available at: https://doi.org/10.30598/ale.1.2018.163-167.
- Putri, E.M., Ekowati, V.M., Supriyanto, A.S. and Mukaffi, Z. (2019) ‘The effect of work environment on employee performance through work discipline’, International Journal of Research -Granthaalayah, 7(4), pp. 132–140. Available at: https://doi.org/10.29121/granthaalayah.v7.i4.2019.882.
- Putri, W. Y. (2017) 'Hubungan Kompensasi dengan Motivasi Kerja Karyawan pada PT. Pusaka Prima'. Thesis. Fakultas Psikologi Universitas Medan Area.
- Rachmawati, R., Mei, E.T.W., Nurani, I.W., Ghiffari, R.A., Rohmah, A.A. and Sejati, M.A. (2021) ‘Innovation in coping with the COVID-19 pandemic: The Best Practices from Five Smart Cities in Indonesia’, Sustainability, 13(21), p. 12072. Available at: https://doi.org/10.3390/su132112072.
- Rahardjo, M. (2017) ‘The Effects of compensation on work motivation: evidence from Universities in Jakarta’, International Journal of Economic Perspectives, 11(1), pp. 1651–1662.
- Rahayu, N.M.N. and Riana, I.G. (2017) ‘Pengaruh kompensasi terhadap kepuasan kerja dan keinginan keluar pada hotel Amaris Legian’, E-Jurnal Manajemen Unud, 6(11), pp. 5804–5833. Available at: https://ojs.unud.ac.id/index.php/Manajemen/article/download/32966/21226.
- Ramadhani, S. (2019) 'Hubungan antara Kompensasi dengan Kepuasan Kerja pada Karyawan PT. Rosere Multi Karya'. Thesis. Universitas Medan Area.
- Sedarmayanti (2017) HR Planning and Development to Improve Work Competence, Performance and Productivity. Bandung: PT Refika Aditama.
- Siagian, S.P. (2011) Manajemen Sumber Daya Manusia (Human Resource Management), Jakarta: PT. Bumi Aksara. Jakarta: PT. Bumi Aksara.
- Sinuraya, A.R.M. and Ekawati, S. (2023) ‘The Effect of Work Environment and Compensation on Employee Work Satisfaction at Medical Appliance Company’, International Journal of Application on Economics and Business, 1(1), pp. 455–463. Available at: https://doi.org/10.24912/ijaeb.11.455-463.
- Sompie, A., Taroreh, R.N. and Lumintang, G.G. (2019) ‘Pengaruh Kompensasi, Pengembangan Karir Dan Motivasi Terhadap Kepuasan Kerja Pegawai Dinas Lingkungan Hidup Kota Manado’, Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(1), pp. 851–860. Available at: https://doi.org/10.35794/emba.v7i1.22912.
- Susano, A., Subiantoro, H. and Rinaldi, M. (2023) ‘HR Development Through Capacity Building To Increase Company Productivity’, Jurnal Indonesia Sosial Sains, 4(06), pp. 499–508. Available at: https://doi.org/10.59141/jiss.v4i06.838.
- Tentama, F., Subardjo, L.D. and Dewi, L. (2020) ‘The correlation between work motivation and job satisfaction of the academic staffs’, International Journal of Scientific and Technology Research, 9(2), pp. 2295–2297.
- Wijaya, A. (2022) Aspek hukum bisnis transportasi jalan online. Jakarta: Sinar Grafika.
References
Adnyana, I.M.D.M. (2021) ‘Populasi dan Sampel’, in M. Darwin (ed.) Metode Penelitian Pendekatan Kuantitatif. 1st edn. Bandung: CV. Media Sains Indonesia, pp. 103–116.
Akhter, M., Uddin, S. M. N., Rafa, N., Hridi, S. M., Staddon, C. and Powell, W. (2020) 'Drinking water security challenges in rohingya refugee camps of cox's bazar, Bangladesh', Sustainability (Switzerland), 12, pp. 7325-7325.
Al Tayyar, K. (2014) 'Job satisfaction and motivation amongst secondary school teachers in Saudi Arabia'. Thesis. Department of Education, University of York.
Anggraeni, F.N. (2020) ‘Survey motivasi kerja driver ojek online grab’, Scientific Journal Of Reflection: Economic, Accounting, Management and Business, 3(3), pp. 251–260.
Aruan, Q.S. and Fakhri, M. (2016) ‘Pengaruh lingkungan kerja terhadap kepuasan kerja karyawan lapangan departemen grasberg’, Modus, 27(2), p. 141. Available at: https://doi.org/10.24002/modus.v27i2.553.
Asfiah, N., Riyanto, D.W.U. and Mainingrum, D. (2022) ‘Effects of Work Flexibility and Compensation on Employee Performance through Job Satisfaction: Evidence from Shopee-Food East Java, Indonesia’, International Journal of Multidisciplinary Research and Analysis, 5(10), pp. 2569–2578. Available at: https://doi.org/10.47191/ijmra/v5-i10-02.
Ayub, A., Tangngisalu, J. and Albar, E. (2020) 'Pengaruh Lingkungan Kerja Terhadap Kepuasan Pegawai Dengan Mediasi Komunikasi Pada Dinas Perhubungan Kota Makassar', Niagawan, 9(2), pp. 86-86.
Ayubi, R. (2019) 'Pengaruh kompensasi dan motivasi terhadap kinerja dengan kepuasan kerja sebagai variabel intervening pada karyawan group sam 2 bank mandiri', Jurnal Ilmiah Mahasiswa FEB, 7(2), pp. 1-13.
Baqi, F.A. and Indradewa, R. (2021) 'The Effect of Compensation on Job Satisfaction of Permanent and Contract Employees', American International Journal of Business Management, 4(08), pp. 144–151.
Basalamah, M.S.A. and As’ad, A. (2021) ‘The role of work motivation and work environment in improving job satisfaction’, Golden Ratio of Human Resource Management, 1(2), pp. 94–103. Available at: https://doi.org/10.52970/grhrm.v1i2.54.
Clark, R.E. (2003) ‘Fostering the work motivation of individuals and teams’, Performance Improvement, 42(3), pp. 21–29. Available at: https://doi.org/10.1002/pfi.4930420305.
Darwin, M., Mamondol, M.R., Sormin, S.A., Nurhayati, Y., Tambunan, H., Sylvia, D., Adnyana, IMDM, Prasetiyo, B., Vianitati, P. and Gebang, A.A. (2021) Quantitative approach research method. 1st edn. Edited by T.S. Tambunan. Bandung: CV Media Sains Indonesia.
Girdwichai, L. and Sriviboon, C. (2020) ‘Employee motivation and performance: do the work environment and the training matter?’, Journal of Security and Sustainability Issues, 9(4), pp. 42–54. Available at: https://doi.org/10.9770/jssi.2020.9.J(4).
Hartono, R., Efendi, E. and Nurwati, E. (2021) ‘The effect of compensation and motivation on employee performance with job satisfaction as intervening variables at hotel XYZ, in Jakarta’, Majalah Ilmiah Bijak, 18(1), pp. 153–166. Available at: https://doi.org/10.31334/bijak.v18i1.1309.
Hasibuan, M.S.P. (2017) ‘Manajemen Sumber Daya Manusia’, Cetakan Ke-21’, PT Bumi Aksara. Jakarta, 145.
Idris, I., Adi, K.R., Soetjipto, B.E. and Supriyanto, A.S. (2020) ‘The mediating role of job satisfaction on compensation, work environment, and employee performance: Evidence from Indonesia’, Entrepreneurship and Sustainability Issues, 8(2), pp. 735–750. Available at: https://doi.org/10.9770/jesi.2020.8.2(44).
Iqbal, A.M., Saluy, S. A. and Hamdani, Y.A. (2021) 'The effect of work motivation and work environment on employee performance mediated by job satisfaction (at PT ICI Paints Indonesia)', Dinasti International Journal of Education Management and Social Science, 2(5), pp. 842–871. Available at: https://doi.org/10.31933/dijemss.v2i5.942.
Ingsiyah, H., Haribowo, P. and Nurkhayati, I. (2019) ‘Pengaruh lingkungan kerja terhadap motivasi kerja karyawan pada PT. Pupuk Sriwidjaja Palembang, pusri pemasaran daerah (PPD) Jawa Tengah’, Admisi dan Bisnis, 20(1), p. 83. Available at: https://doi.org/10.32497/ab.v20i1.1428.
Irma, A. and Yusuf, M. (2020) 'Pengaruh lingkungan kerja terhadap kepuasan kerja pegawai', Jurnal Manajemen, 12(2), pp. 253-258.
Jiang, S., Lambert, E.G., Zhang, D., Jin, X., Shi, M. and Xiang, D. (2016) ‘Effects of Work Environment Variables on Job Satisfaction Among Community Correctional Staff in China’, Criminal Justice and Behavior, 43(10), pp. 1450–1471. Available at: https://doi.org/10.1177/0093854816633493.
Kurniawanto, H., Rahmadi, Z.T. and Wahyudi, M.A. (2022) ‘Effect of work environment and motivation on employee performance with job satisfaction as a mediation’, International Journal of Social and Management Studies, 3(3), pp. 150–162.
Latham, G.P. and Pinder, C.C. (2005) ‘Work Motivation Theory and Research at the Dawn of the Twenty-First Century’, Annual Review of Psychology, 56(1), pp. 485–516. Available at: https://doi.org/10.1146/annurev.psych.55.090902.142105.
Lesmana, H., Indradewa, R. and Syah, T.Y.R. (2021) ‘Organization Innovation Effect on Job Satisfaction and Employee Engagement Over Job Performance at PT. UTAC Manufacturing Services Indonesia’, Journal of Multidisciplinary Academic, 5(3), pp. 208–215.
Musoli, M. and Palupi, M. (2018) ‘Upaya Peningkatan Kepuasan Kerja dan Kinerja Karyawan Perguruan Tinggi Melalui Motivasi Intrinsik dan Ekstrinsik’, JBTI : Jurnal Bisnis Teori dan Implementasi, 9(2), pp. 107–122. Available at: https://doi.org/10.18196/bti.92110.
Nabawi, D. (2021) ‘The Effect of motivation on job satisfaction with commitment as mediation variable (case study on online driver partner of technology companies in Ogan Ilir Regency)’, International Journal of Management and Humanities, 6(4), pp. 1–9. Available at: https://doi.org/10.35940/ijmh.b1404.126421.
Nasution, N.M.S. and DR, M. (2017) ‘Hubungan lingkungan kerja non fisik dengan kepuasan kerja pada perawat RSJ Prof.Dr.Muhammad Ildrem Sumatera Utara’, Jurnal Diversita, 3(2), p. 25. Available at: https://doi.org/10.31289/diversita.v3i2.1259.
Nathalia, H.B. and Irwansyah, I. (2018) ‘Aplikasi transportasi online GO-JEK bentuk dari konstruksi sosial teknologi dalam media baru’, Mediator: Jurnal Komunikasi, 11(2), pp. 227–235. Available at: https://doi.org/10.29313/mediator.v11i2.3737.
Negash, R., Zewude, S. and Megersa, R. (2014) 'The effect of compensation on employees motivation: In Jimma University academic staff', Basic Research Journal of Business Management and Accounts, 3(2), pp. 17-27.
Palupi, M. (2021) ‘Apakah keadilan formal penilaian kinerja menjadi determinan kepuasan kerja dan komitmen continuance?’, Mix: Jurnal Ilmiah Manajemen, 11(1), p. 121. Available at: https://doi.org/10.22441/mix.2021.v11i1.009.
Poceratu, I.C. (2021) ‘Pengaruh motivasi kerja terhadap kepuasan kerja pegawai lembaga pembinaan khusus anak (LPKA) klas iia ambon dalam perspektif kristiani’, ALE Proceeding, 1, pp. 163–167. Available at: https://doi.org/10.30598/ale.1.2018.163-167.
Putri, E.M., Ekowati, V.M., Supriyanto, A.S. and Mukaffi, Z. (2019) ‘The effect of work environment on employee performance through work discipline’, International Journal of Research -Granthaalayah, 7(4), pp. 132–140. Available at: https://doi.org/10.29121/granthaalayah.v7.i4.2019.882.
Putri, W. Y. (2017) 'Hubungan Kompensasi dengan Motivasi Kerja Karyawan pada PT. Pusaka Prima'. Thesis. Fakultas Psikologi Universitas Medan Area.
Rachmawati, R., Mei, E.T.W., Nurani, I.W., Ghiffari, R.A., Rohmah, A.A. and Sejati, M.A. (2021) ‘Innovation in coping with the COVID-19 pandemic: The Best Practices from Five Smart Cities in Indonesia’, Sustainability, 13(21), p. 12072. Available at: https://doi.org/10.3390/su132112072.
Rahardjo, M. (2017) ‘The Effects of compensation on work motivation: evidence from Universities in Jakarta’, International Journal of Economic Perspectives, 11(1), pp. 1651–1662.
Rahayu, N.M.N. and Riana, I.G. (2017) ‘Pengaruh kompensasi terhadap kepuasan kerja dan keinginan keluar pada hotel Amaris Legian’, E-Jurnal Manajemen Unud, 6(11), pp. 5804–5833. Available at: https://ojs.unud.ac.id/index.php/Manajemen/article/download/32966/21226.
Ramadhani, S. (2019) 'Hubungan antara Kompensasi dengan Kepuasan Kerja pada Karyawan PT. Rosere Multi Karya'. Thesis. Universitas Medan Area.
Sedarmayanti (2017) HR Planning and Development to Improve Work Competence, Performance and Productivity. Bandung: PT Refika Aditama.
Siagian, S.P. (2011) Manajemen Sumber Daya Manusia (Human Resource Management), Jakarta: PT. Bumi Aksara. Jakarta: PT. Bumi Aksara.
Sinuraya, A.R.M. and Ekawati, S. (2023) ‘The Effect of Work Environment and Compensation on Employee Work Satisfaction at Medical Appliance Company’, International Journal of Application on Economics and Business, 1(1), pp. 455–463. Available at: https://doi.org/10.24912/ijaeb.11.455-463.
Sompie, A., Taroreh, R.N. and Lumintang, G.G. (2019) ‘Pengaruh Kompensasi, Pengembangan Karir Dan Motivasi Terhadap Kepuasan Kerja Pegawai Dinas Lingkungan Hidup Kota Manado’, Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(1), pp. 851–860. Available at: https://doi.org/10.35794/emba.v7i1.22912.
Susano, A., Subiantoro, H. and Rinaldi, M. (2023) ‘HR Development Through Capacity Building To Increase Company Productivity’, Jurnal Indonesia Sosial Sains, 4(06), pp. 499–508. Available at: https://doi.org/10.59141/jiss.v4i06.838.
Tentama, F., Subardjo, L.D. and Dewi, L. (2020) ‘The correlation between work motivation and job satisfaction of the academic staffs’, International Journal of Scientific and Technology Research, 9(2), pp. 2295–2297.
Wijaya, A. (2022) Aspek hukum bisnis transportasi jalan online. Jakarta: Sinar Grafika.