Main Article Content


What an organization does and says in a crisis situation can permanently influence the organization's image. Crisis communication plans can be supplementary to or part of the crisis management plan. Many believe that a crisis communication plan is key to survival of an organization-knowing what to say, when, and to whom. Crisis communication team plays a critical role because the public has a great desire for knowledge in crisis situations.

Article Details

Author Biography

Puji Hariyanti, Universitas Islam Indonesia

Dosen Program Studi Ilmu Komunikasi Universitas Islam Indonesia
How to Cite
Hariyanti, P. (2016). Mencari Solusi Kritis di Tengah Krisis. Jurnal Komunikasi, 3(2), 189–198. Retrieved from