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Abstract
Makalah ini membahas tentang manajemen risiko perpustakaan antara lain terdiri dari: identifikasi risiko, evaluasi dan pengukuran risiko serta cara pengelolaan risiko. Fokus lain yang di bahas pada manajemen risiko perpustakaan adalah terkait dengan tipe-tipe risiko yaitu risiko murni dan risiko spekulatif. Kedua tipe ini masing-masing terdiri dari risiko statis dan risiko dinamis. Risiko murni statis muncul dari kondisi keseimbangan tertentu misalnya kebakaran atau kebanjiran merupakan risiko yang muncul dari kondisi alam yang tertentu. Risiko dinamis muncul dari perubahan kondisi tertentu, misalnya perubahan kondisi pelanggan (pemustaka), perubahan teknologi, munculnya jenis-jenis layanan iformasi yang baru dan lain-lain. Transaksi Internet (web) tunduk pada berbagai ancaman keamanan informasi. Kepercayaan konsumen (pemustaka) merupakan hal mendasar dalam transaksi web dan dipengaruhi oleh persepsi keamanan informasi. Alasan utama yang menyebabkan konsumen (pemustaka) kekurangan e-informasi adalah salah satunya risiko keamanan yang dirasakan terkait dengan transaksi online. Ada hubungan tertentu antara masalah keamanan elektronik dan sikap dan perilaku pelanggan informasi online. Keamanan pelanggan dalam lingkungan e-informasi adalah masalah penelitian yang sedang berlangsung terutama di bidang jasa elektronik termasuk bidang jasa perpustakaan saat ini. Makalah ini juga mencoba mengidentifikasi, mengilustrasikan dan menganalisis arah saat ini dan masa depan dalam masalah konsumen (pemustaka) dan kekhawatiran risiko keamanan informasi yang dirasakan. Juga untuk mengilustrasikan status terkini dari masalah keamanan, kepercayaan dan kekhawatiran akan sikap dan perilaku transaksi online.
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References
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References
Ab Hamid, N. ( technology and Internet marketing tools. International Journal of Communication, 3(2), 195-204.
Asnar, Y. and Giorgini, P. (2008). Analyzing Business Continuity through a Multi-Layers Model. In Proceedings of the 6th International Conference on Business Process Management (BPM 2008), Milan, Italy.
Chang, A.J.T. (2010). Roles of Perceived Risk and Usefulness in Information System Security Adoption, In Proceedings of 2010 IEEE International Conference on Management of Innovation and Technology (ICMIT).
Chung-Chi, S. and Jyh-Shen C. (2010). The impact of perceived ease of use on Internet service adoption: The moderating effects of temporal distance and perceived risk. Computers in Human Behavior 26, 42 50.
Djohanputro, B. (2004). Manajemen Risiko Korporat Terintegrasi. Jakarta: Penerbit PPM.
Hanafi, M.M. (20016). Manajemen Risiko. Yogyakarta: UPP STIM YKPN.
Jahankhani, H. (2009) The Behaviour and Perceptions Of On-line Consumers: Risk, Risk Perception And Trust. International Journal of Information Science and Technology, International Journal of Information Science and Management, 7 (1) 79-90.
Lim, N. (2003). Consumers perceived risk: sources versus consequences, Electronic Commerce Research and Applications 2, 216 228.
Limbu, Y., Wolf, M. and Lunsford, D., (2011). Consumers' perceptions of online ethics and its effects on satisfaction and loyalty, Journal of Research in Interactive Marketing, 5(1), 71-78.
Predmore, C., Rovenpor, Manduley, A., Radin, T. (2007). Shopping in an age of terrorism: Consumers weigh the risks associated with online versus in-store purchases. Competitiveness Review: An International Business Journal incorporating Journal of Global Competitiveness, 17(3), 170-180.
Schrank, H. and Dubinsky, A. J. (2004). Effect of brand name on consumers' risk perceptions of online shopping. Journal of Consumer Behaviour 4(1), 40 50
Tian, Z. Xu, H., and Xu, N. (2010). -commerce: A Survey Study, In Proceedings of the 2010 3rd IEEE International Conference on Computer Science and Information Technology (ICCSIT), 532 535.
Tsiakis, T. "Consumers’ Issues and Concerns of Perceived Risk of Information Security in Online Framework. The Marketing Strategies", Procedia - Social and Behavioral Sciences, 2012.