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Abstract
Introduction
The integration of Islamic business ethics into entrepreneurship is critical in predominantly Muslim societies. This study examines the implementation of these ethics at the 3 Nur Shop, a Muslim-owned convection business in Pattani, Thailand. The study highlights how adherence to ethical principles can influence business performance and community perceptions.
Objectives
This research aims to analyze the application of Islamic business ethics—based on the principles of Shiddiq (honesty), Amanah (trustworthiness), Fathanah (wisdom), and Tabligh (communication)—in the operations of 3 Nur Shop and to evaluate its social and economic contributions to the local community.
Method
The study employs a mixed-methods approach. Quantitative data were gathered from the shop’s employees to assess ethical adherence in daily operations, while qualitative data were collected from customers to understand their perceptions and experiences with the shop.
Results
Findings indicate that 3 Nur Shop practices Islamic business ethics comprehensively. Honesty is reflected in clear product information, trustworthiness in fulfilling customer expectations, wisdom in business innovation, and effective communication in maintaining customer relationships. These practices foster trust, enhance customer loyalty, and contribute to sustainable business growth.
Implications
The study emphasizes the importance of incorporating ethical practices in Muslim-owned businesses as a strategy for achieving commercial success while adhering to religious values. It provides a framework for entrepreneurs to integrate moral principles into their operations, fostering both ethical compliance and customer satisfaction.
Originality/Novelty
This research contributes to the literature by presenting a practical case study of Islamic business ethics implementation. It demonstrates how these principles can create a competitive advantage and build community trust, offering valuable insights for businesses in predominantly Muslim regions.
Article Details
Copyright (c) 2024 Nurainee U-Mar, Yuli Andriansyah, Anas Hattabou
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References
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Bueto, N., & Saprudin, S. (2024). Islamic development in Thailand. Jurnal JOEPALLT (Journal of English Pedagogy, Linguistics, Literature, and Teaching), 12(1), 161. https://doi.org/10.35194/jj.v12i1.4016
Cahn, E. S. (2022). Business and/or ethics? A framework for resolving multicriteria decision dilemmas. Communications of the IIMA, 20(1), Article 2. https://doi.org/10.58729/1941-6687.1434
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Dacin, M. T., Harrison, J. S., Hess, D., Killian, S., & Roloff, J. (2022). Business versus ethics? Thoughts on the future of business ethics. Journal of Business Ethics, 180(3), 863–877. https://doi.org/10.1007/s10551-022-05241-8
Eisingerich, A. B., & Bell, S. J. (2007). Maintaining customer relationships in high credence services. Journal of Services Marketing, 21(4), 253–262. https://doi.org/10.1108/08876040710758559
Elamin, M. O., I. (2023). Advancing ethical and sustainable economy: Islamic finance solutions for environmental, social, & economic challenges in the digital age. International Journal of Membrane Science and Technology, 10(5), 408–429. https://doi.org/10.15379/ijmst.v10i5.2515
Fargnoli, M., Costantino, F., Di Gravio, G., & Tronci, M. (2018). Product service-systems implementation: A customized framework to enhance sustainability and customer satisfaction. Journal of Cleaner Production, 188, 387–401. https://doi.org/10.1016/j.jclepro.2018.03.315
Farinha, L., Ferreira, J. J. M., & Nunes, S. (2018). Linking innovation and entrepreneurship to economic growth. Competitiveness Review: An International Business Journal, 28(4), 451–475. https://doi.org/10.1108/CR-07-2016-0045
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