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Abstract
Meskipun telah terdapat studi terdahulu tentang manajemen kualitas produk, namun penelitian yang mengungkap praktik manajemen kualitas produk pada industri konstruksi, khususnya tiang panjang, masih terbatas. Penelitian ini bertujuan menginvestigasi implementasi manajemen kualitas di PT. Wijaya Karya Beton Tbk, dengan fokus pada produk tiang pancang, yang merupakan komponen penting dalam pembangunan. Penelitian ini menggunakan pendekatan kualitatif, dengan memanfaatkan data primer sebagai sumber data utama penelitian, yang diperoleh melalui wawancara dan observasi. Analisis data melibatkan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa implementasi manajemen kualitas produk di tiang pancang di PT. Wijaya Karya Beton, Tbk. memiliki kesesuaian dengan dimensi-dimensi dalam teori kualitas produk. Hal ini mengindikasikan kesesuaian antara karakteristik fisik produk dengan desain spesifikasi dalam manajemen kualitas produk. Selain itu, prinsip-prinsip kepemimpinan, perencanaan strategis, fokus pelanggan, dan manajemen proses dalam teori TQM juga terintegrasi secara konsisten dalam implementasi produk tiang pancang. Penelitian ini memberikan wawasan tentang praktik manajemen kualitas di industri konstruksi, khususnya pada produk tiang pancang.
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References
- Abbas, J. (2020). Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility. Journal of Cleaner Production, 242, pp. 118458.
- Abbas, J., Muzaffar, A., Mahmood, H.K., Ramzan, M.A., Rizvi, S.S.U.H. (2014). Impact of Technology on Performance of Employees (A Case Study on Allied Bank Ltd, Pakistan). World Appl. Sci. J., 29(2), pp. 271-276.
- Abdussamad, Z. (2021). Metode Penelitian Kualitatif. Makassar: Syakir Media Press.
- American Society for Quality (2018). WHAT IS THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD (MBNQA)? Diakses pada 10 Desember 2023 di https://asq.org//quality-resources/malcolm-baldrige-national-quality-award.
- Claver-Cortez, E., Pereira-Moliner, J., Tari, J.J., dan Molina-Azorin, J. F. (2017). TQM, managerial factors and performance in the Spanish hotel Industry. Industrial Management & Data Systems, 108(2), pp. 228-44.
- Creswell, J. W., dan Poth, C. N. (2017). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.
- Crosby, P.B. (1979). Quality Is Free: The Art of Making Quality Certain. New York: Mc-Graw Hill.
- Garvin, D. A. (1984). Product quality: An important strategic weapon. Business Horizons, 27(3), pp. 40-43.
- Gaspersz, V. (1997). Manajemen Kualitas Dalam Industri Jasa. PT. Gramedia Pustaka, Jakarta.
- Gioia, D.A., Corley, K.G., dan Hamilton, A.L. (2012). Seeking qualitative rigor in inductive research: Notes on the Gioia methodology. Organizational Research Methods, 16(1), pp. 15-31.
- Li, D., Zhao, Y., Zhang, L., Chen, X., dan Cao, C. (2018). Impact of quality management on green innovation. Journal of Cleaner Production, 170, pp. 462-470.
- Mahmood, H.K., Hashmi, M.S., Shoaib, D.M., Danis, R., dan Abbas, J. (2014). Impact of TQM Practices on motivation of teachers in secondary schools empirical evidence from Pakistan. J. Basic Appl. Sci. Res. 4(6), pp. 1-8.
- Miles, M.B., dan Huberman, A.M. (1994). Qualitative Data Analysis: An Expanded Sourcebook. Sage.
- Pane, F. P., Tanudjaja, H., dan Windah, R. S. (2015). Pengujian kuat tarik lentur beton dengan variasi kuat tekan beton. Jurnal Sipil Statik, 3(5), pp. 313-321.
- Pasaribu, B., Sarifah, J. dan Rifky, A.F. (2021). Analisa Faktor Keamanan Tiang Pancang Pada Pembangunan Dermaga Simanindo Kabupaten Samosir. Seminar Nasional Teknik (SEMNASTEK) UISU, 4(1), pp. 34-42.
- PT Wijaya Karya Beton Tbk. (2019). Riwayat Singkat Perusahaan. Diakses pada 12 April 2023 di https://www.wika-beton.co.id/page/Sekilas-Info-Perusahaan/ind.
- Qasrawi, B.T., Almahamid, S.M., dan Qasrawi, S.T. (2017). The impact of TQM practices and KM processes on organisational performance: an empirical investigation. Int. J. Qual. Reliab. Manag. 34(7), pp. 1034-1055.
- Zhang, M., Guo, H., Huo, B., Zhao, X., dan Huang, J. (2019). Linking supply chain quality integration with mass customization and product modularity. International Journal of Production Economics, 207, pp. 227-235.
References
Abbas, J. (2020). Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility. Journal of Cleaner Production, 242, pp. 118458.
Abbas, J., Muzaffar, A., Mahmood, H.K., Ramzan, M.A., Rizvi, S.S.U.H. (2014). Impact of Technology on Performance of Employees (A Case Study on Allied Bank Ltd, Pakistan). World Appl. Sci. J., 29(2), pp. 271-276.
Abdussamad, Z. (2021). Metode Penelitian Kualitatif. Makassar: Syakir Media Press.
American Society for Quality (2018). WHAT IS THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD (MBNQA)? Diakses pada 10 Desember 2023 di https://asq.org//quality-resources/malcolm-baldrige-national-quality-award.
Claver-Cortez, E., Pereira-Moliner, J., Tari, J.J., dan Molina-Azorin, J. F. (2017). TQM, managerial factors and performance in the Spanish hotel Industry. Industrial Management & Data Systems, 108(2), pp. 228-44.
Creswell, J. W., dan Poth, C. N. (2017). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.
Crosby, P.B. (1979). Quality Is Free: The Art of Making Quality Certain. New York: Mc-Graw Hill.
Garvin, D. A. (1984). Product quality: An important strategic weapon. Business Horizons, 27(3), pp. 40-43.
Gaspersz, V. (1997). Manajemen Kualitas Dalam Industri Jasa. PT. Gramedia Pustaka, Jakarta.
Gioia, D.A., Corley, K.G., dan Hamilton, A.L. (2012). Seeking qualitative rigor in inductive research: Notes on the Gioia methodology. Organizational Research Methods, 16(1), pp. 15-31.
Li, D., Zhao, Y., Zhang, L., Chen, X., dan Cao, C. (2018). Impact of quality management on green innovation. Journal of Cleaner Production, 170, pp. 462-470.
Mahmood, H.K., Hashmi, M.S., Shoaib, D.M., Danis, R., dan Abbas, J. (2014). Impact of TQM Practices on motivation of teachers in secondary schools empirical evidence from Pakistan. J. Basic Appl. Sci. Res. 4(6), pp. 1-8.
Miles, M.B., dan Huberman, A.M. (1994). Qualitative Data Analysis: An Expanded Sourcebook. Sage.
Pane, F. P., Tanudjaja, H., dan Windah, R. S. (2015). Pengujian kuat tarik lentur beton dengan variasi kuat tekan beton. Jurnal Sipil Statik, 3(5), pp. 313-321.
Pasaribu, B., Sarifah, J. dan Rifky, A.F. (2021). Analisa Faktor Keamanan Tiang Pancang Pada Pembangunan Dermaga Simanindo Kabupaten Samosir. Seminar Nasional Teknik (SEMNASTEK) UISU, 4(1), pp. 34-42.
PT Wijaya Karya Beton Tbk. (2019). Riwayat Singkat Perusahaan. Diakses pada 12 April 2023 di https://www.wika-beton.co.id/page/Sekilas-Info-Perusahaan/ind.
Qasrawi, B.T., Almahamid, S.M., dan Qasrawi, S.T. (2017). The impact of TQM practices and KM processes on organisational performance: an empirical investigation. Int. J. Qual. Reliab. Manag. 34(7), pp. 1034-1055.
Zhang, M., Guo, H., Huo, B., Zhao, X., dan Huang, J. (2019). Linking supply chain quality integration with mass customization and product modularity. International Journal of Production Economics, 207, pp. 227-235.