Main Article Content
Abstract
Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh iklim organisasi dan kecerdasan emosional terhadap organizational citizenship behavior melalui motivasi sebagai variabel intervening. Penelitian ini dilakukan pada karyawan depantemen produksi PT. Mayora Indah Tbk dengan jumlah sampel sebanyak 90 responden. Pengumpulan data dilakukan dengan menyebarkan kuesioner dengan skala likert 1-5. Analisis data menggunakan metode kuantitatif SEM-PLS dengan bantuan software Smart-PLS 3.0. Hasil dari penelitian ini diperoleh kesimpulan bahwa kecerdasan emosional berpengaruh signifikan terhadap organizational citizenship behavior. Serta iklim organisasi dan kecerdasan emosional berpengaruh signifikan terhadap motivasi kerja. Sedangkan pada variabel iklim organisasi dan motivasi kerja tidak berpengaruh signifikan terhadap organizational citizenship behavior. Penelitian ini juga menghasilkan bahwa variabel motivasi kerja tidak dapat memediasi hubungan antara iklim organisasi dan kecerdasan emosional terhadap organizational citizenship behavior.
Keywords
Article Details
Copyright (c) 2023 Fajar Rachman Febriyan, Fereshti Nurdiana Dihan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
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- Dessler, G. (2003) Human Resource Management. 9 ed. New Jersey: Pearson Education Limited.
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- Salovey, P. dan Mayer, J.D. (1990) “Emotional Intelligence,” Imagination, Cognition and Personality, 9(3), hal. 185–211. Tersedia pada: https://doi.org/10.2190/DUGG-P24E-52WK-6CDG.
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- Snell, S.A. dan Bohlander, G.W. (2016) Managing Human Resources. 16 ed. Boston: Cengage Learning.
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- Stringer, R.A. (2002) Leadership and Organizational Climate: The Cloud Chamber Effect. Upper Saddle River: Prentice Hall.
- Sulistyadi, Y., Sulistyadi, K. dan Eddyono, F. (2016) “Developing Organization Citizenship Behavior of Employees in the Hospitality Industry through Organizational Culture , Emotional Intelligence and Work Motivation,” International Journal of Science and Technology, 5(11), hal. 567–578. Tersedia pada: https://www.researchgate.net/profile/Fauziah-Eddyono/publication/328212324_Developing_Organization_Citizenship_Behavior_of_Employees_in_the_Hospitality_Industry_through_Organizational_Culture_Emotional_Intelligence_and_Work_Motivation/links/5bbeb18f92851c4efd5630c2/Developing-Organization-Citizenship-Behavior-of-Employees-in-the-Hospitality-Industry-through-Organizational-Culture-Emotional-Intelligence-and-Work-Motivation.pdf?origin=publication_detail.
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- Titisari, P. (2014) Peranan Organizational Citizenship Behavior (OCB): Dalam Meningkatkan Kinerja Karyawan. Yogyakarta: Mitra Wacana Media.
- Vidia, J.M.A.P. et al. (2021) “The Influence of Organizational Culture and Organizational Climate Mediated by Motivation on Employee Performance in PT Talenta Wirama Berkat,” in Proceedings of the Ninth International Conference on Entrepreneurship and Business Management (ICEBM 2020). Atlantis Press, hal. 276–280. Tersedia pada: https://doi.org/10.2991/aebmr.k.210507.042.
- Wanih, M. dan Iqbal, M. (2020) “The Effect of Job Satisfaction, Organizational Commitment and Work Motivation to Organizational Citizenship Behavior (OCB) Teachers in SMAN 9 Tangerang,” Dinasti International Journal of Education Management and Social Science, 2(1), hal. 172–184. Tersedia pada: https://doi.org/10.31933/dijemss.v2i1.606.
- Wonodipho, A.R. (2019) “Establishing Interpersonal Communication and Organizational Climate To Improve Work Motivation,” Jurnal Kepemimpinan Pendidikan, 2(1), hal. 218–232. Tersedia pada: https://doi.org/10.22236/jkpuhamka.v2i1.3816.
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References
Adnans, A.A. et al. (2021) “Organizational Citizenship Behavior on Nurses: The Role of Organizational Climate and Commitment,” Jurnal Organisasi dan Manajemen, 17(1), hal. 32–41. Tersedia pada: https://doi.org/10.33830/jom.v17i1.1121.2021.
Akhyar, Z., Amri dan Nurdin, R. (2022) “The Effect of Emotional Intelligence and Work Environment on Motivation and Their Impact on Employee Performance of PT. Bank Syariah Indonesia (Ex BSM) Consolidated Aceh Area,” International Journal of Scientific and Management Research, 5(8), hal. 10–20. Tersedia pada: https://doi.org/10.37502/IJSMR.2022.5802.
Alif, A. (2015) “Pengaruh Motivasi Kerja, Pengembangan Karir dan Lingkungan Kerja terhadap Organizational Citizenship Behavior (OCB) dengan Kepuasan Kerja sebagai Variabel Intervening pada Perusahaan Terminal LPG,” Jurnal MIX, 5(2), hal. 291–309. Tersedia pada: https://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix/article/view/620.
Andini, N. dan Dwiarta, I.M.B. (2020) “Pengaruh Motivasi, Kecerdasan Emosional, dan Kecerdasan Spiritual terhadap Organizational Citizenship Behavior (OCB) Guru Yayasan Al Khusna Sidoarjo,” Journal of Sustainability Bussiness Research (JSBR), 1(1), hal. 419–428. Tersedia pada: https://doi.org/10.36456/jsbr.v1i1.3040.
Dessler, G. (2003) Human Resource Management. 9 ed. New Jersey: Pearson Education Limited.
Dimitrov, Y. (2020) “Behavioral aspects of organizational effectiveness: Emotional intelligence, organizational citizenship behavior, and their relationship roles,” VUZF review, 5(4), hal. 15–31. Tersedia pada: https://www.researchgate.net/profile/Yasen-Dimitrov/publication/348189752_Behavioral_aspects_of_organizational_effectiveness_Emotional_intelligence_organizational_citizenship_behavior_and_their_relationship_roles/links/6047834e299bf1e07867aaa7/Behavioral-aspects-of-organizational-effectiveness-Emotional-intelligence-organizational-citizenship-behavior-and-their-relationship-roles.pdf.
Ghewari, A.A. dan Pawar, S.N. (2021) “Emotional Intelligence and Organizational Citizenship Behavior: The Mediating Role of Job Satisfaction,” South Asian Journal of Management, 28(4), hal. 95–119. Tersedia pada: https://www.proquest.com/openview/1bfbe422571f37e1ed119c12c68ea72a/1?pq-origsite=gscholar&cbl=46967.
Goleman, D. (2000) Kecerdasan Emosional. Diedit oleh T. Hermaya. Jakarta: PT Gramedia Pustaka Utama.
Güney, S. dan Şahin, S. (2021) “The Effect of Organizational Climate on Employee Motivation and a Research,” The International Journal of Business & Management, 9(7).
Hasibuan, M.S.P. (2006) Manajemen: Dasar, Pengertian dan Masalah. Revised. Jakarta: Bumi Aksara.
Kartini, K., Sujanto, B. dan Mukhtar, M. (2017) “The Influence of Organizational Climate, Transformational Leadership, and Work Motivation on Teacher Job Performance,” IJHCM (International Journal of Human Capital Management), 1(1), hal. 192–205. Tersedia pada: https://doi.org/10.21009/IJHCM.01.01.15.
Kinman, G. dan Kinman, R. (2001) “The role of motivation to learn in management education,” Journal of Workplace Learning, 13(4), hal. 132–144. Tersedia pada: https://doi.org/10.1108/13665620110391088.
Kumar, J. (2021) “The Impact of Organization Climate on Motivation of Employees in Rashtriya Ispat Nigam Limited,” International Journal of Creative Research Thoughts, 9(2), hal. 312–315. Tersedia pada: https://ijcrt.org/papers/IJCRT2102039.pdf.
Lubis, M.S. (2015) “Pengaruh Iklim Organisasi dan Komitmen Organisasi terhadap Pembentukan Organizational Citizenship Behavior (OCB) Karyawan dalam Rangka Peningkatan Kinerja,” e-Jurnal Apresiasi Ekonomi, 3(2), hal. 75–84. Tersedia pada: https://www.neliti.com/publications/283319/pengaruh-iklim-organisasi-dan-komitmen-organisasi-terhadap-pembentukan-organizat#cite.
Lussier, R. (2022) Human Relations in Organizations: Applications and Skill Building. 12 ed. New York: McGraw-Hill.
Luthans, F. (2011) Organizational Behavior: An Evidence-Based Approach. 12 ed. Diedit oleh B. Gordon, L.H. Spell, dan S. Bolisetty. New York: McGraw-Hill Irwin.
Mare, M.S. dan Usman, O. (2020) “Effect of Family Environment, School Environment, Self Concept Development and Motivation for Students Emotional Intelligence,” SSRN Electronic Journal [Preprint]. Tersedia pada: https://doi.org/10.2139/ssrn.3510941.
Marinda, V.S. (2021) “Organizational Culture, Emotional Intelligence and Motivation: Its Effect on Organizational Citizenship Behavior (OCB) on Employees of State-Owned Enterprisesin Indonesia,” Turkish Journal of Computer and Mathematics Education, 12(8), hal. 1342–1348. Tersedia pada: https://turcomat.org/index.php/turkbilmat/article/view/3153.
Mon, M.D. dan Jennifer (2022) “Analisis Pengaruh Kecerdasan Emosional, Motivasi dan Keadilan Organisasi terhadap Kinerja Karyawan dengan Organizational Citizenship sebagai Variabel Mediasi,” Jurnal Mirai Manajemen, 7(1), hal. 113–126. Tersedia pada: https://doi.org/10.37531/mirai.v7i1.1536.
Monfared, S.Y. dan Baghi, A.N. (2022) “The effect of emotional intelligence on organizational citizenship behavior and unproductive work behavior (Case study of employees of sports and youth departments in Zanjan province- Iran),” Journal of Global Sport and Education Research, 5(1), hal. 39–53. Tersedia pada: https://dergipark.org.tr/en/pub/jogser/issue/70487/1072990.
Mullins, L.J. (2005) Management and Organisational Behaviour. London: FT Pitman.
Mundung, B.I. (2021) “Work Motivation and Quality of Work Life: Its Impact on Organizational Citizenship Behavior of Regional Government Office Employees of North Minahasa Regency,” International Journal of Applied Business and International Management (IJABIM), 6(2), hal. 68–80. Tersedia pada: http://ejournal.aibpmjournals.com/index.php/IJABIM/article/view/1169.
Murwidiastomo, B. (2021) “INFLUENCE OF ORGANIZATIONAL CLIMATE AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR MEDIATED BY MOTIVATION VARIABLES,” Dinasti International Journal of Digital Business Management, 2(6), hal. 974–990. Tersedia pada: https://doi.org/10.31933/dijdbm.v2i6.1002.
Nasir, M. et al. (2022) “Importance of Work Motivation and the Culture of the Company to Improve Organizational Citizenship Behavior,” MIX: Jurnal Ilmiah Manajemen, 12(2), hal. 247–262. Tersedia pada: https://doi.org/10.22441/jurnal_mix.2022.v12i2.006.
Organ, D.W. (1988) Organizational Citizenship Behaviour: The Good Soldier Syndrome, Organizational Citizenship Behaviour: The Good Soldier Syndrome. Lexington, MA, England: Lexington Books/D. C. Heath and Com (Issues in organization and management series.).
Organ, D.W. dan Konovsky, M. (1989) “Cognitive versus affective determinants of organizational citizenship behavior.,” Journal of Applied Psychology, 74(1), hal. 157–164. Tersedia pada: https://doi.org/10.1037/0021-9010.74.1.157.
Pardede, D.N.C. dan Indrawati, K.R. (2020) “Pengaruh Kecerdasan Emosional dan Stres Kerja terhadap Motivasi Kerja pada Perempuan Bekerja di Bali,” Jurnal Psikologi Udayana, 853(1), hal. 57–66. Tersedia pada: https://ojs.unud.ac.id/index.php/psikologi/article/download/57788/33723.
Purwantoro, H. dan Bagyo, Y. (2019) “Citizenship organizational behavior ability to increase the effect of organizational climate, work motivation, and organizational justice on employee performance,” Management and Economics Journal (MEC-J), 3(2), hal. 195–219. Tersedia pada: https://doi.org/10.18860/mec-j.v3i2.7455.
Ramadianty, D. dan Aini, E.K. (2018) “PENGARUH MOTIVASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN GEN-X DAN MILLENIALS (Studi Pada Karyawan PT Temprina Media Grafika Surabaya),” Jurnal Administrasi Bisnis, 60(2), hal. 1–9. Tersedia pada: http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/view/2500.
Rivai, V. dan Sagala, E.J. (2011) Manajemen sumber daya manusia untuk perusahaan dari teori ke praktik. 2 ed. Jakarta: Rajawali.
Robbins, S.P. dan Judge, T.A. (2013) Organizational Behavior. 15 ed. Essex: Pearson Education Limited.
Romi, M.V. et al. (2021) “Enhancing organizational commitment by exploring job satisfaction, organizational citizenship behavior and emotional intelligence,” Management Science Letters, 11, hal. 917–924. Tersedia pada: https://doi.org/10.5267/j.msl.2020.10.006.
Salovey, P. dan Mayer, J.D. (1990) “Emotional Intelligence,” Imagination, Cognition and Personality, 9(3), hal. 185–211. Tersedia pada: https://doi.org/10.2190/DUGG-P24E-52WK-6CDG.
Sidin, I., Arifah, N. dan Mahmuda, R. (2019) “Organizational climate enhance service quality through enhancing OCB in public hospital,” Biomedical Research 2019, 30(5), hal. 738–746. Tersedia pada: http://repository.unhas.ac.id/id/eprint/28869/.
Sinaga, A., Abdullah, T. dan Tunas, B. (2019) “The Effect of Organizational Climate on Work Motivation and Its Impact on Organizational Citizenship Behavior (OCB) of Employees of Education Department in DKI Jakarta,” Journal of Business and Behavioural Entrepreneurship, 3(2), hal. 41–57.
Snell, S.A. dan Bohlander, G.W. (2016) Managing Human Resources. 16 ed. Boston: Cengage Learning.
Soelton, M. et al. (2020) “Recognizing the Role of Job Satisfaction in Predicting the Relationship Between Political Organization, Organizational Climate, and Organizational Culture on Organizational Citizenship Behaviour on Liquor Distributor Companies in Indonesia,” European Journal of Business and Management, 12(13), hal. 72–82. Tersedia pada: https://doi.org/10.7176/EJBM/12-13-08.
Stringer, R.A. (2002) Leadership and Organizational Climate: The Cloud Chamber Effect. Upper Saddle River: Prentice Hall.
Sulistyadi, Y., Sulistyadi, K. dan Eddyono, F. (2016) “Developing Organization Citizenship Behavior of Employees in the Hospitality Industry through Organizational Culture , Emotional Intelligence and Work Motivation,” International Journal of Science and Technology, 5(11), hal. 567–578. Tersedia pada: https://www.researchgate.net/profile/Fauziah-Eddyono/publication/328212324_Developing_Organization_Citizenship_Behavior_of_Employees_in_the_Hospitality_Industry_through_Organizational_Culture_Emotional_Intelligence_and_Work_Motivation/links/5bbeb18f92851c4efd5630c2/Developing-Organization-Citizenship-Behavior-of-Employees-in-the-Hospitality-Industry-through-Organizational-Culture-Emotional-Intelligence-and-Work-Motivation.pdf?origin=publication_detail.
Syahputra, B., Mariatin, E. dan Hadiyani, S. (2021) “The Influence of Organizational Climate On Organizational Citizenship Behavior at PT. Batavia Prosperindo Trans, Tbk,” International Journal of Progessive Sciencess and Technologies (IJPSAT), 27(2), hal. 234–241. Tersedia pada: https://ijpsat.org/index.php/ijpsat/article/view/3234.
Titisari, P. (2014) Peranan Organizational Citizenship Behavior (OCB): Dalam Meningkatkan Kinerja Karyawan. Yogyakarta: Mitra Wacana Media.
Vidia, J.M.A.P. et al. (2021) “The Influence of Organizational Culture and Organizational Climate Mediated by Motivation on Employee Performance in PT Talenta Wirama Berkat,” in Proceedings of the Ninth International Conference on Entrepreneurship and Business Management (ICEBM 2020). Atlantis Press, hal. 276–280. Tersedia pada: https://doi.org/10.2991/aebmr.k.210507.042.
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