Article Sidebar
Main Article Content
Abstract
Penelitian ini bertujuan untuk mengetahui pengaruh supply chain quality management (SCQM) terhadap kinerja kualitas di dalam perusahaan. Teknik pengambilan sampel dalam penelitian ini menggunakan non-probabilitas yaitu convenience sampling. Kuesioner disebar kepada responden sebanyak 100 orang yang bergerak dibidang Industri Kedai Kopi. Variabel dalam penelitian ini yaitu fokus pelanggan (X1), fokus pemasok (X2), integrasi rantai pasokan (X3), kepemimpinan yang berkualitas (X4). Sedangkan variabel dependen dalam penelitian ini yaitu kinerja kualitas (Y). Alat uji analisis yang dilakukan adalah Smart PLS 3.0. Hasil penelitian ini menunjukkan bahwa variabel fokus pelanggan, fokus pemasok, integrasi rantai pasokan, kepemimpinan yang berkualitas berpengaruh positif terhadap kinerja kualitas.
Keywords
Article Details
Copyright (c) 2023 Rolland Aulia Akhmad, Anjar Priyono
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
- Adam, E.E. et al. (1997) “An international study of quality improvement approach and firm performance,” International Journal of Operations & Production Management, 17(9), hal. 842–873. Tersedia pada: https://doi.org/10.1108/01443579710171190.
- Adnyana, I.M.D.M. (2021) “Populasi dan Sampel,” in T.S. Tambunan (ed.) Metode Penelitian Pendekatan Kuantitatif. Bandung: PENERBIT MEDIA SAINS INDONESIA (CV. MEDIA SAINS INDONESIA), hal. 103–130.
- Ahire, S.L. dan O’Shaughnessy, K.C. (1998) “The role of top management commitment in quality management: an empirical analysis of the auto parts industry,” International Journal of Quality Science, 3(1), hal. 5–37. Tersedia pada: https://doi.org/10.1108/13598539810196868.
- Ariff, M.S.M. et al. (2013) “The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking,” in Procedia - Social and Behavioral Sciences. Elsevier Ltd., hal. 469–473. Tersedia pada: https://doi.org/10.1016/j.sbspro.2013.06.462.
- Azar, A., Kahnali, R.A. dan Taghavi, A. (2010) “Relationship between supply chain quality management practices and their effects on organisational performance,” Singapore Management Review, 32(1), hal. 45+. Tersedia pada: https://link.gale.com/apps/doc/A215408843/AONE?u=anon~762164e6&sid=googleScholar&xid=444abb7c.
- Baird, K., Hu, K.J. dan Reeve, R. (2011) “The relationships between organizational culture, total quality management practices and operational performance,” International Journal of Operations & Production Management, 31(7), hal. 789–814. Tersedia pada: https://doi.org/10.1108/01443571111144850.
- Chen, I.J. dan Paulraj, A. (2004) “Towards a theory of supply chain management: the constructs and measurements,” Journal of Operations Management, 22(2), hal. 119–150. Tersedia pada: https://doi.org/10.1016/j.jom.2003.12.007.
- Chin, T.A. et al. (2012) “Adoption of Supply Chain Management in SMEs,” in Procedia - Social and Behavioral Sciences. Amsterdam: Elsevier Ltd., hal. 614–619. Tersedia pada: https://doi.org/10.1016/j.sbspro.2012.11.173.
- Dubey, R. dan Singh, T. (2015) “Understanding complex relationship among JIT, lean behaviour, TQM and their antecedents using interpretive structural modelling and fuzzy MICMAC analysis,” The TQM Journal, 27(1), hal. 42–62. Tersedia pada: https://doi.org/10.1108/TQM-09-2013-0108.
- Flynn, B.B., Huo, B. dan Zhao, X. (2010) “The impact of supply chain integration on performance: A contingency and configuration approach,” Journal of Operations Management, 28(1), hal. 58–71. Tersedia pada: https://doi.org/10.1016/j.jom.2009.06.001.
- Flynn, B.B., Schroeder, R.G. dan Sakakibara, S. (1994) “A framework for quality management research and an associated measurement instrument,” Journal of Operations Management, 11(4), hal. 339–366. Tersedia pada: https://doi.org/10.1016/S0272-6963(97)90004-8.
- Forker, L.B., Mendez, D. dan Hershauer, J.C. (1997) “Total quality management in the supply chain: What is its impact on performance?,” International Journal of Production Research, 35(6), hal. 1681–1702. Tersedia pada: https://doi.org/10.1080/002075497195209.
- He, Y. et al. (2016) “Supply chain coordination in quality improvement with reference effects,” Journal of the Operational Research Society, 67(9), hal. 1158–1168. Tersedia pada: https://doi.org/10.1057/jors.2016.10.
- Hong, J. et al. (2020) “Supply chain quality management and firm performance in China’s food industry—the moderating role of social co-regulation,” International Journal of Logistics Management, The, 31(1), hal. 99–122. Tersedia pada: https://doi.org/10.1108/IJLM-05-2018-0124.
- Huo, B., Zhao, X. dan Lai, F. (2014) “Supply Chain Quality Integration: Antecedents and Consequences,” IEEE Transactions on Engineering Management, 61(1), hal. 38–51. Tersedia pada: https://doi.org/10.1109/TEM.2013.2278543.
- Kaynak, H. (2003) “The relationship between total quality management practices and their effects on firm performance,” Journal of Operations Management, 21(4), hal. 405–435. Tersedia pada: https://doi.org/10.1016/S0272-6963(03)00004-4.
- Kaynak, H. dan Hartley, J.L. (2008) “A replication and extension of quality management into the supply chain,” Journal of Operations Management, 26(4), hal. 468–489. Tersedia pada: https://doi.org/10.1016/j.jom.2007.06.002.
- Kotler, P. dan Armstrong, G. (2014) Principles of Marketing. 15 ed. Essex: Pearson Education Limited.
- Kotler, P. dan Keller, K.L. (2016) Marketing Management. 15 ed. London: Pearson Education Limited.
- Leuschner Rudolf, Rogers, D.S. dan Charvet, F.F. (2013) “A Meta-Analysis of Supply Chain Integration and Firm Performance,” Journal of Supply Chain Management, 49(2), hal. 34–57. Tersedia pada: https://doi.org/10.1111/jscm.12013.
- Lin, C. et al. (2005) “A structural equation model of supply chain quality management and organizational performance,” International Journal of Production Economics, 96(3), hal. 355–365. Tersedia pada: https://doi.org/10.1016/j.ijpe.2004.05.009.
- Liu, G. (2018) “The Impact of Supply Chain Relationship on Food Quality,” Procedia Computer Science, 131, hal. 860–865. Tersedia pada: https://doi.org/10.1016/j.procs.2018.04.286.
- McShane, S.L. dan Von Glinow, M.A. (2010) Organizational Behavior: Emerging Knowledge and Practice for the Real World. 5 ed. New York: McGraw-Hill.
- Pandangan Jogja (2022) Ada 3.000 Kedai Kopi di Seluruh Yogya, Terpadat di Indonesia, Pandangan Jogja. Tersedia pada: https://kumparan.com/pandangan-jogja/ada-3-000-kedai-kopi-di-seluruh-yogya-terpadat-di-indonesia-1ympBAlgDYG (Diakses: 3 September 2022).
- Parmigiani, A., Klassen, R.D. dan Russo, M. V (2011) “Efficiency meets accountability: Performance implications of supply chain configuration, control, and capabilities⋆,” Journal of Operations Management, 29(3), hal. 212–223. Tersedia pada: https://doi.org/10.1016/j.jom.2011.01.001.
- Powell, T.C. (1995) “Total quality management as competitive advantage: A review and empirical study,” Strategic Management Journal, 16(1), hal. 15–37. Tersedia pada: https://doi.org/10.1002/smj.4250160105.
- Rodgers, R. dan Hunter, J.E. (1991) “Impact of management by objectives on organizational productivity.,” Journal of Applied Psychology, 76(2), hal. 322–336. Tersedia pada: https://doi.org/10.1037/0021-9010.76.2.322.
- Rosenzweig, E.D., Roth, A. V dan Dean, J.W. (2003) “The influence of an integration strategy on competitive capabilities and business performance: An exploratory study of consumer products manufacturers,” Journal of Operations Management, 21(4), hal. 437–456. Tersedia pada: https://doi.org/10.1016/S0272-6963(03)00037-8.
- Samson, D. dan Terziovski, M. (1999) “The Relationship Between Total Quality Management of Practices and Operational Performance,” Journal of Operations Management, 17(4), hal. 393–409. Tersedia pada: https://doi.org/10.1016/S0272-6963(98)00046-1.
- Shafiq, A. et al. (2017) “Exploring the implications of supply risk on sustainability performance,” International Journal of Operations & Production Management, 37(10), hal. 1386–1407. Tersedia pada: https://doi.org/10.1108/IJOPM-01-2016-0029.
- Sila, I., Ebrahimpour, M. dan Birkholz, C. (2006) “Quality in supply chains: an empirical analysis,” Supply Chain Management: An International Journal, 11(6), hal. 491–502. Tersedia pada: https://doi.org/10.1108/13598540610703882.
- Soares, A., Soltani, E. dan Liao, Y.-Y. (2017) “The influence of supply chain quality management practices on quality performance: an empirical investigation,” Supply Chain Management: An International Journal, 22(2), hal. 122–144. Tersedia pada: https://doi.org/10.1108/SCM-08-2016-0286.
- Sugiyono (2016) Metode Penelitian: Kuantitatif, Kualitatif dan R&D. Bandung: Penerbit Alfabeta Bandung.
- Sun, H. dan Ni, W. (2012) “The impact of upstream supply and downstream demand integration on quality management and quality performance,” International Journal of Quality & Reliability Management, 29(8), hal. 872–890. Tersedia pada: https://doi.org/10.1108/02656711211270342.
- Yeung, A.C.L. (2008) “Strategic supply management, quality initiatives, and organizational performance,” Journal of Operations Management, 26(4), hal. 490–502. Tersedia pada: https://doi.org/10.1016/j.jom.2007.06.004.
- Zeng, J., Phan, C.A. dan Matsui, Y. (2013) “Supply chain quality management practices and performance: An empirical study,” Operations Management Research, 6(1), hal. 19–31. Tersedia pada: https://doi.org/10.1007/s12063-012-0074-x.
- Zhang, L. et al. (2011) “A few measures for ensuring supply chain quality,” International Journal of Production Research, 49(1), hal. 87–97. Tersedia pada: https://doi.org/10.1080/00207543.2010.508965.
- Zu, X. dan Kaynak, H. (2012) “An agency theory perspective on supply chain quality management,” International Journal of Operations & Production Management, 32(4), hal. 423–446. Tersedia pada: https://doi.org/10.1108/01443571211223086.
References
Adam, E.E. et al. (1997) “An international study of quality improvement approach and firm performance,” International Journal of Operations & Production Management, 17(9), hal. 842–873. Tersedia pada: https://doi.org/10.1108/01443579710171190.
Adnyana, I.M.D.M. (2021) “Populasi dan Sampel,” in T.S. Tambunan (ed.) Metode Penelitian Pendekatan Kuantitatif. Bandung: PENERBIT MEDIA SAINS INDONESIA (CV. MEDIA SAINS INDONESIA), hal. 103–130.
Ahire, S.L. dan O’Shaughnessy, K.C. (1998) “The role of top management commitment in quality management: an empirical analysis of the auto parts industry,” International Journal of Quality Science, 3(1), hal. 5–37. Tersedia pada: https://doi.org/10.1108/13598539810196868.
Ariff, M.S.M. et al. (2013) “The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking,” in Procedia - Social and Behavioral Sciences. Elsevier Ltd., hal. 469–473. Tersedia pada: https://doi.org/10.1016/j.sbspro.2013.06.462.
Azar, A., Kahnali, R.A. dan Taghavi, A. (2010) “Relationship between supply chain quality management practices and their effects on organisational performance,” Singapore Management Review, 32(1), hal. 45+. Tersedia pada: https://link.gale.com/apps/doc/A215408843/AONE?u=anon~762164e6&sid=googleScholar&xid=444abb7c.
Baird, K., Hu, K.J. dan Reeve, R. (2011) “The relationships between organizational culture, total quality management practices and operational performance,” International Journal of Operations & Production Management, 31(7), hal. 789–814. Tersedia pada: https://doi.org/10.1108/01443571111144850.
Chen, I.J. dan Paulraj, A. (2004) “Towards a theory of supply chain management: the constructs and measurements,” Journal of Operations Management, 22(2), hal. 119–150. Tersedia pada: https://doi.org/10.1016/j.jom.2003.12.007.
Chin, T.A. et al. (2012) “Adoption of Supply Chain Management in SMEs,” in Procedia - Social and Behavioral Sciences. Amsterdam: Elsevier Ltd., hal. 614–619. Tersedia pada: https://doi.org/10.1016/j.sbspro.2012.11.173.
Dubey, R. dan Singh, T. (2015) “Understanding complex relationship among JIT, lean behaviour, TQM and their antecedents using interpretive structural modelling and fuzzy MICMAC analysis,” The TQM Journal, 27(1), hal. 42–62. Tersedia pada: https://doi.org/10.1108/TQM-09-2013-0108.
Flynn, B.B., Huo, B. dan Zhao, X. (2010) “The impact of supply chain integration on performance: A contingency and configuration approach,” Journal of Operations Management, 28(1), hal. 58–71. Tersedia pada: https://doi.org/10.1016/j.jom.2009.06.001.
Flynn, B.B., Schroeder, R.G. dan Sakakibara, S. (1994) “A framework for quality management research and an associated measurement instrument,” Journal of Operations Management, 11(4), hal. 339–366. Tersedia pada: https://doi.org/10.1016/S0272-6963(97)90004-8.
Forker, L.B., Mendez, D. dan Hershauer, J.C. (1997) “Total quality management in the supply chain: What is its impact on performance?,” International Journal of Production Research, 35(6), hal. 1681–1702. Tersedia pada: https://doi.org/10.1080/002075497195209.
He, Y. et al. (2016) “Supply chain coordination in quality improvement with reference effects,” Journal of the Operational Research Society, 67(9), hal. 1158–1168. Tersedia pada: https://doi.org/10.1057/jors.2016.10.
Hong, J. et al. (2020) “Supply chain quality management and firm performance in China’s food industry—the moderating role of social co-regulation,” International Journal of Logistics Management, The, 31(1), hal. 99–122. Tersedia pada: https://doi.org/10.1108/IJLM-05-2018-0124.
Huo, B., Zhao, X. dan Lai, F. (2014) “Supply Chain Quality Integration: Antecedents and Consequences,” IEEE Transactions on Engineering Management, 61(1), hal. 38–51. Tersedia pada: https://doi.org/10.1109/TEM.2013.2278543.
Kaynak, H. (2003) “The relationship between total quality management practices and their effects on firm performance,” Journal of Operations Management, 21(4), hal. 405–435. Tersedia pada: https://doi.org/10.1016/S0272-6963(03)00004-4.
Kaynak, H. dan Hartley, J.L. (2008) “A replication and extension of quality management into the supply chain,” Journal of Operations Management, 26(4), hal. 468–489. Tersedia pada: https://doi.org/10.1016/j.jom.2007.06.002.
Kotler, P. dan Armstrong, G. (2014) Principles of Marketing. 15 ed. Essex: Pearson Education Limited.
Kotler, P. dan Keller, K.L. (2016) Marketing Management. 15 ed. London: Pearson Education Limited.
Leuschner Rudolf, Rogers, D.S. dan Charvet, F.F. (2013) “A Meta-Analysis of Supply Chain Integration and Firm Performance,” Journal of Supply Chain Management, 49(2), hal. 34–57. Tersedia pada: https://doi.org/10.1111/jscm.12013.
Lin, C. et al. (2005) “A structural equation model of supply chain quality management and organizational performance,” International Journal of Production Economics, 96(3), hal. 355–365. Tersedia pada: https://doi.org/10.1016/j.ijpe.2004.05.009.
Liu, G. (2018) “The Impact of Supply Chain Relationship on Food Quality,” Procedia Computer Science, 131, hal. 860–865. Tersedia pada: https://doi.org/10.1016/j.procs.2018.04.286.
McShane, S.L. dan Von Glinow, M.A. (2010) Organizational Behavior: Emerging Knowledge and Practice for the Real World. 5 ed. New York: McGraw-Hill.
Pandangan Jogja (2022) Ada 3.000 Kedai Kopi di Seluruh Yogya, Terpadat di Indonesia, Pandangan Jogja. Tersedia pada: https://kumparan.com/pandangan-jogja/ada-3-000-kedai-kopi-di-seluruh-yogya-terpadat-di-indonesia-1ympBAlgDYG (Diakses: 3 September 2022).
Parmigiani, A., Klassen, R.D. dan Russo, M. V (2011) “Efficiency meets accountability: Performance implications of supply chain configuration, control, and capabilities⋆,” Journal of Operations Management, 29(3), hal. 212–223. Tersedia pada: https://doi.org/10.1016/j.jom.2011.01.001.
Powell, T.C. (1995) “Total quality management as competitive advantage: A review and empirical study,” Strategic Management Journal, 16(1), hal. 15–37. Tersedia pada: https://doi.org/10.1002/smj.4250160105.
Rodgers, R. dan Hunter, J.E. (1991) “Impact of management by objectives on organizational productivity.,” Journal of Applied Psychology, 76(2), hal. 322–336. Tersedia pada: https://doi.org/10.1037/0021-9010.76.2.322.
Rosenzweig, E.D., Roth, A. V dan Dean, J.W. (2003) “The influence of an integration strategy on competitive capabilities and business performance: An exploratory study of consumer products manufacturers,” Journal of Operations Management, 21(4), hal. 437–456. Tersedia pada: https://doi.org/10.1016/S0272-6963(03)00037-8.
Samson, D. dan Terziovski, M. (1999) “The Relationship Between Total Quality Management of Practices and Operational Performance,” Journal of Operations Management, 17(4), hal. 393–409. Tersedia pada: https://doi.org/10.1016/S0272-6963(98)00046-1.
Shafiq, A. et al. (2017) “Exploring the implications of supply risk on sustainability performance,” International Journal of Operations & Production Management, 37(10), hal. 1386–1407. Tersedia pada: https://doi.org/10.1108/IJOPM-01-2016-0029.
Sila, I., Ebrahimpour, M. dan Birkholz, C. (2006) “Quality in supply chains: an empirical analysis,” Supply Chain Management: An International Journal, 11(6), hal. 491–502. Tersedia pada: https://doi.org/10.1108/13598540610703882.
Soares, A., Soltani, E. dan Liao, Y.-Y. (2017) “The influence of supply chain quality management practices on quality performance: an empirical investigation,” Supply Chain Management: An International Journal, 22(2), hal. 122–144. Tersedia pada: https://doi.org/10.1108/SCM-08-2016-0286.
Sugiyono (2016) Metode Penelitian: Kuantitatif, Kualitatif dan R&D. Bandung: Penerbit Alfabeta Bandung.
Sun, H. dan Ni, W. (2012) “The impact of upstream supply and downstream demand integration on quality management and quality performance,” International Journal of Quality & Reliability Management, 29(8), hal. 872–890. Tersedia pada: https://doi.org/10.1108/02656711211270342.
Yeung, A.C.L. (2008) “Strategic supply management, quality initiatives, and organizational performance,” Journal of Operations Management, 26(4), hal. 490–502. Tersedia pada: https://doi.org/10.1016/j.jom.2007.06.004.
Zeng, J., Phan, C.A. dan Matsui, Y. (2013) “Supply chain quality management practices and performance: An empirical study,” Operations Management Research, 6(1), hal. 19–31. Tersedia pada: https://doi.org/10.1007/s12063-012-0074-x.
Zhang, L. et al. (2011) “A few measures for ensuring supply chain quality,” International Journal of Production Research, 49(1), hal. 87–97. Tersedia pada: https://doi.org/10.1080/00207543.2010.508965.
Zu, X. dan Kaynak, H. (2012) “An agency theory perspective on supply chain quality management,” International Journal of Operations & Production Management, 32(4), hal. 423–446. Tersedia pada: https://doi.org/10.1108/01443571211223086.