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Abstract
Pandemi COVID-19 juga membawa dampak perubahan yang sangat drastis dan menjadi katalis baru bagi perusahaan untuk menyesuaikan pola dan proses bisnis mereka masing-masing. Penelitian ini meneliti tentang bagaimana mengetahui kapabilitas dinamis yang dimiliki oleh BPJS Ketenagakerjaan dalam memanfaatkan teknologi digital untuk melakukan inovasi terhadap pelayanan di tengah pandemi COVID-19. Dalam penelitian ini peneliti memiliki strategi pemilihan studi kasus menggunakan Lembaga pemerintah yang merupakan organisasi nonprofit yakni BPJS Ketenagakerjaan untuk menggambarkan fenomena yang sedang terjadi. Teknik pengumpulan data dengan cara wawancara (secara mendalam, terstruktur dan terbuka), observasi dan dokumentasi. Analisis data mencakup tiga kegiatan simultan yakni reduksi data, penyajian data, dan penarikan kesimpulan, dengan menggunakan analisis tematik. Hasil penelitian dimana organisasi pemerintah dalam bidang Jaminan Sosial seperti BPJS Ketenagakerjaan dapat diterapkan melalui perencanaan dan perancangan cara baru dalam berbisnis digitalisasi dengan melakukan perubahan, perbaikan dan penyempurnaan proses bisnis yang sudah ada, baik internal maupun eksternal sehingga tercipta proses kerja baru yang belum pernah dilakukan sebelumnya untuk meningkatkan nilai tambah perusahaan dan untuk menjamin keberlanjutan usaha dengan mengembangankan kapabilitas dinamis yang dimiliki untuk dapat mengidentifikasi peluang dan ancaman ekonomi, sosial dan lingkungan disrupsi.
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Copyright (c) 2022 Anjar Priyono, Erza Berti Santosa
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References
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References
Barney, J., Wright, M. dan Ketchen, D.J. (2001) “The resource-based view of the firm: Ten years after 1991,” Journal of Management, 27(6), hal. 625–641. Tersedia pada: https://doi.org/10.1177/014920630102700601.
Braun, V. dan Clarke, V. (2006) “Using thematic analysis in psychology.,” Qualitative Research in Psychology. Braun, Virginia: Department of Psychology, University of Auckland, Private Bag 92019, Auckland, New Zealand, v.braun@auckland.ac.nz: Hodder Arnold, hal. 77–101. Tersedia pada: https://doi.org/10.1191/1478088706qp063oa.
Chirumalla, K. (2021) “Building digitally-enabled process innovation in the process industries: A dynamic capabilities approach,” Technovation, 105, hal. 102256. Tersedia pada: https://doi.org/https://doi.org/10.1016/j.technovation.2021.102256.
Danneels, E. (2010) “Trying to become a different type of company: dynamic capability at Smith Corona,” Strategic Management Journal, 32(1), hal. 1–31. Tersedia pada: https://doi.org/https://doi.org/10.1002/smj.863.
Day, G.S. dan Schoemaker, P.J.H. (2016) “Adapting to Fast-Changing Markets and Technologies,” California Management Review, 58(4), hal. 59–77. Tersedia pada: https://doi.org/10.1525/cmr.2016.58.4.59.
Eisenhardt, K.M. dan Martin, J.A. (2000) “Dynamic capabilities: what are they?,” Strategic Management Journal, 21(10–11), hal. 1105–1121. Tersedia pada: https://doi.org/https://doi.org/10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E.
Gupta, G. dan Bose, I. (2022) “Digital transformation in entrepreneurial firms through information exchange with operating environment,” Information & Management, 59(3), hal. 103243. Tersedia pada: https://doi.org/https://doi.org/10.1016/j.im.2019.103243.
Gürdür, D., El-khoury, J. dan Törngren, M. (2019) “Digitalizing Swedish industry: What is next?: Data analytics readiness assessment of Swedish industry, according to survey results,” Computers in Industry, 105, hal. 153–163. Tersedia pada: https://doi.org/https://doi.org/10.1016/j.compind.2018.12.011.
Harris, D.A., Kaefer, F. dan Salchenberger, L.M. (2013) “The development of dynamic capabilities through organisational and managerial processes,” International Journal of Business Environment, 5(4), hal. 398–412. Tersedia pada: https://doi.org/10.1504/IJBE.2013.052087.
Hassan-Beck, H. dan Lager, T. (2020) “Success factors for intra-firm process technology transfer, and a petrochemical outlook,” Journal of Business Chemistry, 17(3), hal. 59–80. Tersedia pada: https://doi.org/10.17879/60119500685.
Helfat, C.E. dan Winter, S.G. (2011) “Untangling Dynamic and Operational Capabilities: Strategy for the (N)ever-Changing World,” Strategic Management Journal, 32(11), hal. 1243–1250. Tersedia pada: https://doi.org/https://doi.org/10.1002/smj.955.
Henderson, R.M. dan Clark, K.B. (1990) “Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms,” Administrative Science Quarterly, 35(1), hal. 9–30. Tersedia pada: https://doi.org/10.2307/2393549.
Lager, T. (2011) Managing Process Innovation: From Idea Generation To Implementation. London: Imperial College Press (Series On Technology Management). Tersedia pada: https://books.google.co.id/books?id=-M42DwAAQBAJ.
Leonard-Barton, D. dan Sinha, D.K. (1993) “Developer-user interaction and user satisfaction in internal technology transfer.,” Academy of Management Journal. US: Academy of Management, hal. 1125–1139. Tersedia pada: https://doi.org/10.2307/256649.
Li, F. (2020) “Leading digital transformation: three emerging approaches for managing the transition,” International Journal of Operations & Production Management, 40(6), hal. 809–817. Tersedia pada: https://doi.org/10.1108/IJOPM-04-2020-0202.
Ludwig, G. dan Pemberton, J. (2011) “A managerial perspective of dynamic capabilities in emerging markets: The case of the Russian steel industry,” Journal of East European Management Studies, 16(3), hal. 215–236. Tersedia pada: http://www.jstor.org/stable/23281688.
Miles, M.B. dan Huberman, A.M. (1994) Qualitative Data Analysis: An Expanded Sourcebook. Thousand Oaks: SAGE Publications, Inc. Tersedia pada: https://books.google.co.id/books?id=U4lU%5C_-wJ5QEC.
Nonaka, I. dan Toyama, R. (2007) “Strategic management as distributed practical wisdom (phronesis),” Industrial and Corporate Change, 16(3), hal. 371–394. Tersedia pada: https://doi.org/10.1093/icc/dtm014.
Peteraf, M., Di Stefano, G. dan Verona, G. (2013) “The elephant in the room of dynamic capabilities: Bringing two diverging conversations together,” Strategic Management Journal, 34(12), hal. 1389–1410. Tersedia pada: https://doi.org/https://doi.org/10.1002/smj.2078.
Remane, G. et al. (2017) “Discovering digital business models in traditional industries,” Journal of Business Strategy, 38(2), hal. 41–51. Tersedia pada: https://doi.org/10.1108/JBS-10-2016-0127.
Schilke, O., Hu, S. dan Helfat, C.E. (2017) “Quo Vadis, Dynamic Capabilities? A Content-Analytic Review of the Current State of Knowledge and Recommendations for Future Research,” Academy of Management Annals, 12(1), hal. 390–439. Tersedia pada: https://doi.org/10.5465/annals.2016.0014.
Teece, D.J. (2007) “Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance,” Strategic Management Journal, 28(13), hal. 1319–1350. Tersedia pada: https://doi.org/https://doi.org/10.1002/smj.640.
Teece, D.J. dan Linden, G. (2017) “Business models, value capture, and the digital enterprise,” Journal of Organization Design, 6(1), hal. 8. Tersedia pada: https://doi.org/10.1186/s41469-017-0018-x.
Teece, D.J., Pisano, G. dan Shuen, A. (1997) “Dynamic capabilities and strategic management,” Strategic Management Journal, 18(7), hal. 509–533. Tersedia pada: https://doi.org/https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z.
Warner, K.S.R. dan Wäger, M. (2019) “Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal,” Long Range Planning, 52(3), hal. 326–349. Tersedia pada: https://doi.org/https://doi.org/10.1016/j.lrp.2018.12.001.
Winter, S.G. (2003) “Understanding dynamic capabilities,” Strategic Management Journal, 24(10), hal. 991–995. Tersedia pada: https://doi.org/https://doi.org/10.1002/smj.318.